The patient experience starts long before a patient walks through your doors and continues long after he or she completes therapy. With such a lengthy and involved process, how do you know your practice is crafting the best possible overall experience—one that’s high-quality, consistent, and memorable? That’s where metrics come in. They’re not just for finances or marketing. In fact, there are key metrics linked to every step of the patient experience—ones you can monitor and leverage to proactively pivot your business and effect positive change. And we’re going to show them to you!
Join WebPT founder and COO Heidi Jannenga and marketing director Mike Manheimer as they pinpoint key metrics you can calculate and track throughout the patient experience. Not only will they define the metrics, but they’ll explain how to measure them in your practice and how to use the resulting data to effect change.