Knock Out Patient Dropout: 8 Ways to Increase Retention and Revenue

20% of patients drop out of physical therapy within the first three visits, so here are 8 ways to improve your patient retention.

Heidi Jannenga

min watch

February 12, 2018
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In one corner, we have a highly skilled rehab therapy provider known for delivering amazing clinical outcomes through noninvasive, movement-based treatment. And in the other corner, we have a discouraged, disengaged patient whose quality of life has taken a major hit due to musculoskeletal pain and dysfunction.

If you’re a rehab therapy provider, you’ve probably seen this battle play out more times than you can count—and we’re betting that more often than not, your therapy care right hook was no match for your apathetic patient’s uppercut. After all, 20% of patients drop out of therapy within the first three visits, and 70% fail to complete their entire course of care. And that not only means patients lose the opportunity to regain function and get back to doing what they love—it also means your practice loses a lot of money. Talk about a one-two punch to the gut.

But, that doesn’t mean rehab therapists should throw in the towel. After all, there are plenty of things you can do to fight the patient dropout trend—if you fight smart, that is.

In this webinar, Dr. Heidi Jannenga, PT, DPT, ATC/L, will team up with special guest hosts and Strive Labs co-founders Scott Hebert, PT, DPT, and Ryan Klepps, PT, DPT, to outline 8 strategies for retaining patients throughout their entire course of care—thereby improving clinical outcomes, increasing overall satisfaction, and maximizing revenue potential.

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