Patient Relationship Management
Engage and retain current patients—and gain new ones—with WebPT Reach.
Use Net Promoter Score® (NPS®) surveys to collect meaningful, real-time feedback that’ll paint a more accurate, complete picture of the patient experience in your practice. That way, you’ll identify dissatisfied patients earlier in the care journey, allowing you to course-correct and thus, retain more patients.
Online reviews are the cornerstone of modern word-of-mouth marketing. Most patients research their healthcare options online before they ever schedule an appointment—and the more positive reviews your practice has, the more likely those patients are to seek out your services. Our software not only helps you identify your most satisfied patients, but also streamlines the process for asking those patients to publish reviews online. Ultimately, that means getting more new patients through your doors—and driving more top-line revenue for your practice.
Set up automated email campaigns that deliver the right content to the right patient at the right time—thus increasing engagement and reducing dropout rates. Plus, stay in contact with past patients so you’ll always be top of mind should they—or their friends and family members—need therapy services in the future.
Consistently deliver relevant content and collect actionable feedback—making patients more engaged and less likely to leave therapy early.
Pinpoint your most satisfied patients and turn them into praise-singing, review-writing brand evangelists who’ll improve your reputation and clout online and in your community.
Leverage real-time patient feedback to adjust your clinical and operational workflows and ensure patients are paired with the therapists best suited to their needs.