Marketing Automation that Improves Patient Volume Across the Board

Leverage Reach’s powerful marketing automation platform to keep current patients engaged with their care, reactivate patients who’ve abandoned treatment, and convert prospects into new patients. And with perfectly timed loyalty surveys and a host of engagement tools, you can continuously optimize the patient experience in your practice, while tapping your happiest customers for online reviews. And the more positive ratings you collect, the more visible your practice becomes to people searching for healthcare providers online.

Automated emails built to increase retention and referrals.

Set up automated email marketing campaigns that deliver the right content to the right patient at the right time—thus increasing engagement and reducing dropout rates. Plus, stay in contact with past patients so you’ll always be top of mind should they—or their friends and family members—need therapy services in the future.

Marketing campaigns that attract prospective patients.

Create landing pages for your marketing campaigns to quickly capture prospective patient information. With Reach, you can easily build custom landing pages with powerful features like custom domain names, hidden form fields, and dynamic variables. Then, connect those pages to your marketing efforts and watch as prospective patient information automatically enters Reach and flows directly into your lead management workflows.

Convert prospects to patients.

Use Reach’s lead management feature to track, manage, and convert prospective patients into appointments booked. Our tool enables you to set custom lead statuses, assign lead owners, and comment on actions taken (e.g., phone calls made, conversations had, and emails sent)—all of which streamlines and accelerates the patient acquisition process. And because Reach integrates with EMRs, our automated conversion tracking shows you the fruits of your marketing efforts (i.e., which leads have become patients).

Find out what your patients are really thinking.

Use Net Promoter Score® (NPS®) surveys to collect meaningful, real-time feedback that’ll paint a more accurate, complete picture of the patient experience in your practice. That way, you’ll identify dissatisfied patients earlier in the care journey, allowing you to course-correct and thus, retain more patients.

Improve your clinic’s online presence.

Online reviews are the cornerstone of modern word-of-mouth marketing. Most patients research their healthcare options online before they ever schedule an appointment—and the more positive reviews your practice has, the more likely those patients are to seek out your services. Our software not only helps you identify your most satisfied patients but also streamlines the process of asking those patients to publish reviews online. Add WebPT Local to the mix, and you can manage and respond to online reviews, too. Ultimately, that means getting more new patients through your doors—and driving more top-line revenue for your practice

Streamline patient intake.

With our Patient Intake tool, you can embed a patient intake form—customized with your desired fields, clinic logo, and color scheme—within an email or text. New patients can then fill out the forms at their own convenience, cutting down the time you spend on paperwork in your office—and the time patients spend in your waiting room. Once they submit the form, the information automatically moves into WebPT.

See why WebPT is the best Physical Therapy EMR.

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“When we do Google searches, all of our clinics now rank in slot number one or number two; that is a direct result of WebPT Reach.”
Tired of patient dropout?
We can assist.
With a combination of relevant content and actionable feedback, patients are engaged with their care and can provide feedback indicative of potential dropout.
Need to boost online reviews?
We’re on it.
Pinpoint your most satisfied patients and turn them into praise-singing, review-writing brand evangelists who’ll improve your reputation and clout online and in your community.
Want to create a patient-centered care environment?
We’ve got your back.
Leverage real-time patient feedback to adjust your clinical and operational workflows and ensure patients are paired with the therapists best suited to their needs.
“We realized our therapists are not coding right. When we make these changes we get $3–$8 more per one code per day that's $6,000 more per year for one provider.”
“The WebPT team delivered. The rollout and use of WebPT have gone smoothly…The integration and implementation process was very well done. The onboarding team was very responsive [and] WebPT is committed to meeting the needs of our network.”
"Most therapists and front office staff have already had WebPT experience and it doesn't require a lot of training for new hires. Very user friendly."
"Total package for your business with WebPT. "
"WebPT has been simple to use, and the onboarding team was wonderful and flexible. As a newer small business, WebPT has been an invaluable part of getting our business off the ground. We are over 1 year into our business, and it is still meeting all of our needs. I have used several other EMR systems, and they are much more difficult to use."
"I have been very happy with the services provided by Web PT and they are adaptable to outpatient physical and occupational therapy."
"We started out very small and their price/services met all of our needs. We continue to grow and they meet all of our demands."
WebPT was well suited for our business to slowly launch and begin to treat patients in 2019. It was easy to begin and start using on a small scale. I enjoy the ease of use of the system. I also like how professional the documentation looks once a therapist signs off.
"I find WebPT to be very user friendly and necessary for my PT business needs. It is easy for me to document notes and fax them to doctors. The documentation is set up to include everything I need to bill insurance companies and I have had no problems receiving reimbursement."
"WebPT delivers. WebPT is an excellent EMR for a private PT practice."
"We utilize WebPT for our physical therapy patients. The product allows us to be more compliant, it's user friendly, and makes billing extremely easy."
"WebPT is great!"
"Making the move from paper charts to electronic medical records was a breeze with WebPT!"
"Hands down the best solution for your practice."
"WebPT is a great solution for private PT practices. It works great for staying on top of the complex medical landscape involving regulatory, legal, and third party billing compliance. They have an easy to use system for MIPS and are on top of the latest trends in the industry."
"Great for those that bill insurance as the integration from WebPT to TheraBill is seamless. EDI billing through Therabill is some of the best in the industry. It is mostly point & click submission and reconciliation which needs little actual knowledge of billing/coding."
"The customer service is top notch! Anytime I need anything I can call or email and get a response almost immediately. Web PT has made my job as the manager so much easier."
"WebPT Rocks!"
"Customization is key. Literally. The ability to customize the schedule, the ability to write notes without signatures, the ability to create individual cases within a chart. Those are all things I can say beyond a shadow of a doubt that I appreciated greatly in WebPT."
"WebPT offers a seamless solution to run our entire practice."
"EMR that produces excellence."
"WebPT - EHR platform of choice. WebPT has been well suited for all of my PT, OT, ST clients with no complications."
"Small business dream. Overall the program is very user-friendly and intuitive to use. Things flow nicely from one thing to the next and one entry point to the next, so it does not feel like you have to duplicate the information."
"We are a new start up clinic that WebPT has made it very simple to start this clinic. It took the scary paperwork and billing process and reduced it to a easy to operate clinic. Love the scheduling and the EMR processes."
"WebPT is well suited for day-to-day physical therapy documentation, scheduling, and insurance billing."
"WebPT works well as an integrated software system that combines the ERM and billing in one package."
"For my physical therapy clinic, it works great as I can do everything from start to finish within the software. Intake to discharge."
"WebPT is the BEST of the BEST! HANDS DOWN THE BEST BANG FOR THE BUCK! Customer Service is A-#1 in a world where excellent customer service is a thing of the past!"
"The practices I work with who use WebPT have little to no issues with the software, and working in the billing department, I typically don't encounter many issues either and find that I can complete my job duties easily."
"It is easy to work with and you can learn the system intuitively. There are many easy to use options and I like how convenient it is."
"WebPT fits perfectly with our outpatient PT practice; it covers all or most of the admin issues that come up. I suspect practice would be a lot more challenging without it."
“Build lifelong relationships with new and existing patients by engaging them throughout—and after—their course of care.”
“Build lifelong relationships with new and existing patients by engaging them throughout—and after—their course of care.”
“Build lifelong relationships with new and existing patients by engaging them throughout—and after—their course of care.”


KLAS award logo for 2024 Best-in-KLAS Outpatient Therapy/Rehab
Best in KLAS  2024
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Leader Spring 2024
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Most Loved Workplace 2023
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Most Loved 2024
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two patients holding a physical therapist on their shoulders