The Ideal Practice Experience: Where Provider and Patient Expectations Intersect

The rehab therapy industry is rapidly evolving. Consumers in 2024 expect a convenient, frictionless experience in every interaction—including their healthcare. And as demand for services increases, today’s clinicians are looking for tools that help manage the growing caseloads and increasing administrative hurdles that have become requirements of the job. So, how can clinic leaders build a practice that meets the needs of both their patients and providers?

Join us on Tuesday, February 27, 2024, at 9:00 AM MST (11:00 AM EST) as our hosts, Heidi Jannenga, PT, DPT, ATC, Co-Founder and Chief Clinical Officer of WebPT, and Michelle Babcock, PT, MSPT, Chief Experience Officer at Spooner Physical Therapy, dive into how you can create the ideal practice experience, including:

• What patients and providers are expecting when they walk into the clinic;
• How to measure sentiments about your current workflows; 
• How administrative burden is making the practice experience worse; and
• Why an integrated technology experience can help address those problems. 

We’ll also be answering some viewer questions, so if you’ve been wondering how you can tackle your retention problems with patients and providers, our panel will share their insights.  

The webinar will be roughly 60 minutes long (45 minutes of presentation and 15 minutes of discussion and Q&A). If you can’t make it to the webinar live, don’t worry; everyone who registers will get a recording in their email at a later date.

In the meantime: 

• Read up on how you can improve satisfaction for patients and providers. 
• Listen to Michelle Babcock's appearance on The Practice Experience Podcast.
• Download our checklist for an ideal practice experience.