The Clinic Owner’s Guide to Optimizing the Front Office

In many ways, the front office is to your clinic what the mitochondria are to the cells. It generates and releases much of the energy required to power your clinic—from scheduling patient visits to settling insurance snafus to collecting payments, there’s not much that your front office doesn’t touch. As such, breakdowns that occur in your front office could destabilize the health of your clinic overall, causing unnecessary bottlenecks, unhappy patients, and even lost revenue.

Fortunately, these breakdowns can be avoided with a solid front office game plan—one that’s focused on streamlining administrative workflows and improving the patient experience. With this guide, you’ll learn how to:

• Create seamless check-in and check-out processes;
• Decrease no-shows and cancellations;
• Focus more of your staff’s time and energy on your patients;
• Find the right people to manage your front office; and
• Much more! 

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