The old-fashioned way to verify patient coverage is for front-office staff to gather insurance information from the patient, contact the insurance company to confirm prior to the patient’s initial evaluation, and record the information in their EMR. The other more efficient option is to deploy automatic verification services like WebPT eBV.
Electronic Benefits Verification
Verify Insurance Without Picking Up the Phone
Save your staff time checking patient benefits with an online tool that eliminates tedious payer phone calls and manual data entry that can lead to errors and claim denials.

Provide a better front desk experience for your patients.
When your front-office staff is tied up on the phone with an insurer, it can be difficult for them to provide the A+ experience patients have come to expect. WebPT Electronic Benefits Verification (eBV) frees up their time by verifying patient insurance information, creating a record, and storing it in the patient chart.
Liberate your staff from lengthy payer phone calls.
Quickly verify PT, OT, SLP, DME, and chiropractic benefits with a click of a button right from the EMR. Instead of sitting on the phone with payers for over 20 minutes, you can do it all online and get the verification back in two minutes or less.


Easily understand patient coverage.
All insurance information is automatically stored directly in the patient chart, eliminating the need to log into multiple applications or scan patient documents. Plus, leverage usage reports to sort, track, and manage previously processed verification requests.
Decrease the chances of denied claims.
With a robust payer list of more than 950 insurance companies—including all major payers—you'll have immediate access to the critical information your clinic needs before the patient begins their initial evaluations. Having eligibility details along with patient deductible, copay, and visit limits upfront can help prevent denied claims based on insurance eligibility.

Frequently Asked Questions About Electronic Benefits Verification (eBV)
Instead of spending hours on the phone with insurance companies or navigating outdated websites, an electronic verification check allows front-office staff to simply click a button, verify coverage details in seconds, and dedicate the rest of their time to their other duties.
Electronic benefits verification lets your front desk quickly confirm patient insurance eligibility online, including all major payers. This information is then stored in the patient chart, significantly reducing the need for time-consuming, non-automated manual processes and leading to greater efficiency and fewer denials.
See why WebPT is the best Physical Therapy EMR.
Got a specialty?
So do we.
Our business is your business, and we know there are a lot of niches in the world of therapy. That’s why we offer specialty-specific documentation modules for both rehabilitative and habilitative therapy, including speech-language pathology, pediatrics, feeding, counseling, occupational therapy, vestibular, neuro, ortho, and pelvic health.
Looking for ways to save time?
Us, too.
Since the beginning, we’ve focused our solutions on supporting rehab therapists' needs and boosting their productivity to make managing their practices easier. That’s why we offer various automated features to enhance your efficiency, boost your bottom line, and allow you to spend less time on documentation and more time treating patients.
Drowning in Medicare rules?
We’re your life raft.
Make Medicare and payer compliance a breeze with our integrated solutions for functional limitation reporting, MIPS, and KX modifier threshold tracking. Plus, ensure proper billing and prevent coding errors with our built-in 8-minute rule and NCCI edit functionality.
Real practices, real results.
