Three months ago, if you had asked me, “What is the application for telehealth in physical therapy?” I would have answered, “Very limited.” Up until then, I believed that for patients with no other options—like those in the remotest parts of the country—telehealth might be useful. But otherwise, not so much. Physical therapy is by definition physical. For it to be effective, the provider must be physically with the patient. Or so I thought.
We’ve talked at length about nearly every aspect of telehealth as it relates to physical therapy: its advantages, its shortcomings, how to bill for it, how to launch and market it—the list goes on. However, there’s one angle we’ve yet to cover, and it’s perhaps the most important when it comes to the future of telehealth in rehab: the case for telehealth’s continued use and coverage in PT.
How do we know if we are providing high-quality care? The answer to this question is sought by a multitude of parties: patients, clinicians, educators, legislators, and insurance companies. Unfortunately, it’s not easy to determine. There is no single score or report that provides a definitive benchmark of quality, but various measures can help paint the picture.
We compiled an FAQ that answers rehab therapists’ most pressing questions about MIPS and the 2019 final rule.
If you rely on satisfaction surveys to gauge patient happiness in your practice, you could be doing more harm than good.
When it comes to your patients, it’s imperative that you have the right conversations—at the right times—to keep them informed, engaged, and happy.
Things aren’t always as they appear, and that’s certainly true when it comes to measuring the success of rehab therapy treatment. As any therapist knows, if you make decisions based on observational data alone, determining whether or not your treatment is making a difference can prove difficult.
As I pulled my scarf high up over my wind-chapped cheeks, dodged a car that nearly hit me as I made my way across the crosswalk, and heard the L train rattle the platform above my head, it wasn’t hard to imagine the likes of Al Capone or John Dillinger leading police on a wild goose chase through downtown Chicago.
New patients are the lifeblood of any successful practice. After all, even if you offer wellness services that extend beyond a patient’s course of care—and you should—many of your existing patients will graduate from therapy, never to return. Thus, all successful therapy practices should have a plan in place for not only bringing in new patients, but also establishing patient trust and building solid patient-provider relationships.