EMR Archives | Page 7 of 9 | WebPT

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What you need to know before taking your billing In House

Many clinic owners don’t pay quite enough attention to how billing tactics can effect their business overall. It’s one of those scenarios where the phrase “You don’t know what you don’t know” seems appropriate. Let’s take a close look at one billing method that can improve the health of your practice and give you the most visibility and control over billing practices. 

 
In house billing is all about control. Deciding to go with an in house billing solution has a lot do with you as a business owner. If you currently have a hands on approach and want to see each and every detail that goes in or out of your clinic, then in house billing is probably your best option.
 
In house billing means that you have at least one billing employee on your staff that is in charge of submitting all of your claims and seeing them through he collections process. One benefit to this method is that you can select the employee yourself. This gives you the ability to choose someone who is not only a fit at your office, but also is an expert in physical therapy billing. Being able to choose with whom you work and to verify their knowledge level offers a great sense of security for your practice. If you choose an outsourced billing service, you may not in all cases know exactly who is filing the claims for your clinic.
 
The next consideration you need to think about for in house billing is what software to use. Before you start looking at every software out there you should contact your EMR company (if you don’t have one, go here) and see what systems they integrate with. This will not only help you to narrow down your search, but also make sure that you don’t have to do double entry of your information. Some clinics that ignore this important step have to enter in each patient and each charge twice, because they have two systems that do not communicate with each other. Everyone has their reasons, but buying a system that doesn’t communicate with your EMR seems counter-intuitive.
 

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Building the Arizona WebPT Therapist Community

Two weeks ago we launched our first ever in-person members event called Evolve. This focused, local event gave physical therapists an opportunity to come together and discuss electronic medical records(EMR) software and elements that affect their practice. We were thrilled to have such engaged members and non-members attend.

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An EMR should never do the thinking for you

With several years of experience providing EMR software to Physical Therapists all over the country, we have heard a million different needs for a million different scenarios. One of the more surprising requests is the desire for a system that “does all the work for me.” We have thought a lot about this request and decided that it is rooted in education. EMR is the future of healthcare and with the future comes ideas of artificial intelligence and flying vehicles. We aren’t there yet, and I’m not sure EMR will ever get to that point.

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One-Size-Fits-All Software Might Be The Root Cause of Lost Productivity

Fits like a Glove? A recent article assessing the effect of EMR Implementation on clinical productivity came to a rather common sense solution. The evaluation found that “different tools work better in different settings and that one-size-fits-all is not a valid approach to EHR implementation.” This finding is predictable and holds true in almost all applications. The interesting part of this article is where the assessment goes next.

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CMS, Patient Level Data and Outcomes: What should we be measuring?

What should we be measuring? Recently, there has been some debate from EMR providers over the type of data that should be provided to CMS when reporting clinical outcomes. CMS, in a newly proposed rule, wants to define and begin to use a new measure called CQM. CQM stands for Clinical Quality Measure and is used to establish the top tier providers for the effectiveness and necessity of specific treatments.

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How can an EMR in the Cloud Increase Profits for my Clinic

By now, everyone is aware of the financial incentives available for clinicians who switch to Electronic Medical Records. The incentives are supposed to help clinics offset their costs while they digitize their entire office, including getting rid of those awful filing cabinets.

Before too much excitement sets in, you should also be aware that while Rehab professionals (Occupational and Physical Therapists) are required to make the switch under the mandate, they are not eligible for the financial incentives. The reasons for this exclusion are confusing, but we will save that for another blog post.

The lack of funds for Physical Therapists highlights a big factor in all of this. The EMR system they choose to put in place must increase profits or save the clinic money.  The system must add productivity and lower costs without having a large start up investment. Most Therapists don’t have a large capital reserve to put up $30,000 to $60,0000 to get up and running with a new system.

A great article from Plus91, recently put forth some practical ways an EMR can drive up clinic revenues:

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Are your patients feeling ‘Doc Blocked’? Your EMR might be to blame.

The rehabilitation space is one of the more compassionate medical disciplines. Many WebPT members spend an hour of one-on-one time with their patients to ensure the best quality of care is delivered. While this attitude should be mimicked and admired across the healthcare field, it does create some concerns when it comes to the implementation of technology.

A recent article titled, “The Loss of Eloquence in EMR Notes” highlights the inability of some clinicians to tell the story of their patients with a rigid EMR. I believe this is a legitimate issue that is exacerbated in the PT space. Take, for instance, a pediatric therapist who has to tell the story of a child with a developmental issue. They may have years of information from a parent to relay in an exam.

The solution to the problem lies in the development process of the EMR software. If a provider does not consider the end user, ultimately, they are not considering the patient. It is important in your search to make sure your EMR provider understands what goes into a patient encounter and is flexible enough to accommodate the vast range of patient visits. 

The other critique mentioned in the article is a phenomenon called ‘Doc Block’.

‘Doc Block’ refers to a computer being placed in between the clinician and the patient, which can make patient visits cold and impersonal. For physical therapists, this can be a major issue for a couple of reasons.

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How to tell if an EMR will help or hinder your practice

While looking at an EMR for your clinic, it can be hard to understand what will work for you and what won’t. To add to it, the messages in the industry seem a bit mixed and muddled.

On any given day, you may read an article outlining all of the reasons why EMR adoption is slow and difficult for a non-technical staff.  A number of reasons fault the user and not the software.

The next day, you may read an article that shows 25% of clinicians use a Smartphone and a tablet in their day-to-day documentation and patient management. 

We have a hard time believing that the same clinicians who are having trouble moving their documentation to the cloud are the same ones who use iPads and Smartphones on a daily basis. While every clinic needs to asses the right technology for their practice, it is up to the providers to know and understand the needs of the therapist.  This is not a new idea. Successful businesses listen to their customers and provide a product that solves their problems.  By that same token, it is through asking key questions of your EMR provider about thier philosophy and business that can help you to understand who you’re dealing with.  

Top 15 Questions to ask your EMR provider 
When reviewing EMR providers, you’ll want to ask key questions to understand the quality of the product and the security of your data:

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The Cloud, Security, and your EMR. How safe are your medical records?

Thank you to everyone who attended our webinar on Cloud technology last week. If you missed the broadcast, you can view the recorded version here at anytime. I wanted to debrief everyone on the highlights of the webinar and also share some of the questions that were asked by attendees.

Here were some of the most common questions about Cloud technology:

  • Where is my data stored?
    If any of you have used a server-based system in the past, you know that your data was stored underneath your desk or in a closet/private room at your facility. In a cloud-based system, your data is stored in an maximum-security facility complete with armed guards and retina scanning technology.
  • How is my data backed up?
    The data is backed up regularly and stored in separate, yet equally secure, geographic locations to protect against natural disasters of any kind. In the cloud, your data is protected against flood, fire, burglary, or any other type of unfortunate event that could more easily happen at your clinic. Physical Therapy of Joplin, a WebPT member, was struck by the deadly tornadoes earlier this year. Because their data was stored in our cloud, they were able to recover all their patient information as soon as Internet access was restored.
  • What about hackers?
    WebPT uses the same SSL encryption that is standard for all online banking applications that you use on a daily basis. The federal government uses this same type of encryption for all of their data and communications. WebPT also employs specialized staff who are well versed in online security measures and who look at ways to further improve security everyday.
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WebPT TOP 10 Benefits for Multi-Clinic Practices

Working together just got easier

Practices with multiple clinics are realizing the benefits of WebPT in a big way.  WebPT’s focus on simplicity, compliance, and ease of use make it truly unique. But the biggest headaches for multiple clinics vanish when clinics take advantage of the elegant built-in features that save time and money while enhancing standardization across clinics.

 

TOP 10 Benefits to Multi-Clinic Practices

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