• How to Discuss Medical Bills and Insurance with Your Patients Image

    articleApr 7, 2017 | 5 min. read

    How to Discuss Medical Bills and Insurance with Your Patients

    Buying health insurance is easier—and faster—than it’s ever been. Much like fast food, however, speedy convenience now can cause plenty of woe later. (For example, I’m betting a good portion of your patients purchased plans without even knowing how a deductible works for health insurance—let alone what their deductible actually is.) But as unpleasant as a post-taco-run stomachache can be, surprise medical bills are much more painful. I’ll take the #2 with the large deductible. Does this …

  • The PT Patient's Guide to Understanding Insurance Image

    downloadApr 3, 2017

    The PT Patient's Guide to Understanding Insurance

    Patients are shouldering a greater portion of their healthcare costs than ever before. But when they don’t know the specifics of their coverage, they can end up with much bigger bills than they bargained for—and that often leads to unpaid balances and unfinished treatment plans. Bring them up to speed—and improve your practice’s collections and patient retention—with this guide. Patients will learn: What it means for a service to be “covered.” How to define common insurance terms. …

  • Common Questions from Our Patient Sticker Shock Webinar Image

    articleMar 31, 2017 | 33 min. read

    Common Questions from Our Patient Sticker Shock Webinar

    From copays and deductibles to payer contracts and benefits verification, understanding all the nuances of third-party insurances is tough enough for healthcare providers—let alone their patients. In WebPT’s most recent webinar— Suppressing Sticker Shock: How to Handle Your Patients’ High-Deductible Health Plans —co-hosts Heidi Jannenga, PT, DPT, ATC/L, the cofounder and president of WebPT, and WebPT CEO Nancy Ham provided a lot of great advice on how to have productive conversations about healthcare costs with your patients—without …

  • Suppressing Sticker Shock: How to Handle Your Patients’ High-Deductible Health Plans Image

    webinarFeb 23, 2017

    Suppressing Sticker Shock: How to Handle Your Patients’ High-Deductible Health Plans

    Copayments, coinsurances, unresolved balances—oh my! Any one of these can cause headaches for healthcare providers, but as healthcare reform efforts shift more and more financial burden to insurance beneficiaries, today’s practitioners are increasingly facing all three. And these challenges are not only hurting their patient acquisition and retention rates, but also their bottom lines. Tired of spending time verifying benefits only to lose those patients to copay sticker shock? Stuck in a constant cycle of pursuing past-due …

  • 5 Tips for Maximizing your Travel PT Lifestyle Image

    articleSep 29, 2016 | 7 min. read

    5 Tips for Maximizing your Travel PT Lifestyle

    Life as a traveling therapist has numerous perks: the freedom to live in various places across the country, multiple clinic settings to choose from, and of course, higher pay. But the most exciting benefit is the ability to take full control over your career and design the work-life balance you’ve always hoped for. Over the last few years, my wife and I (both therapists) have made it our goal to live in places others only visit on …

  • 6 Steps to Giving Meaningful Feedback in the Workplace Image

    articleSep 26, 2016 | 7 min. read

    6 Steps to Giving Meaningful Feedback in the Workplace

    Feedback is a funny thing. Everyone loves to receive it, but no one likes to give it. And that spells trouble. Because without feedback, there is no improvement; and without improvement, relationships fail—especially in business. After all, employees leave managers, not companies . That’s right; at the end of the day, employees disengage and eventually quit because of poor relationships with their coworkers and leaders. And the root cause of that failed partnership often is feedback—or lack …

  • Sink or Swim: How Well Do You Know HIPAA? [Quiz] Image

    articleAug 30, 2016 | 1 min. read

    Sink or Swim: How Well Do You Know HIPAA? [Quiz]

    The threat of a HIPAA violation or breach is almost as scary as the thought of dangling your feet into a murky lake. (I mean, who really knows what lurks in dark water? Yikes!) That’s why we created this HIPAA quiz—to help you figure out how well you can navigate even the sketchiest of situations. And while we can’t promise that you won’t ever run into a lake monster, we can certainly say you’ll come out the …

  • Founder Letter: The 8 Toughest Things You'll Have to Do as the Boss Image

    articleJul 7, 2016 | 9 min. read

    Founder Letter: The 8 Toughest Things You'll Have to Do as the Boss

    Whether you manage one or two employees, or sit at the helm of a multi-clinic chain, being the boss is challenging. And based on what I’ve learned in my own experience as both a clinic director and a tech executive, being a good boss is as much about leaning into the tough situations as it is letting go of what we can’t control. So, what difficult scenarios have I had to lean into—and let go of? Here …

  • 3 Steps to Avoid the Bad-Hire Blues in Your Practice Image

    articleApr 14, 2016 | 6 min. read

    3 Steps to Avoid the Bad-Hire Blues in Your Practice

    Hiring the right person for your practice can be tricky, because if you want to find a true “gem,” you have to evaluate more than a person’s qualifications. You have to hire for good culture-fit , too. And unfortunately, that’s a quality you aren’t going to find on any job board—or even a resumé, for that matter. This special “it” factor is something you have to intentionally look for during the hiring process. So, why is culture …

  • How to Create an Employee Recognition Program that Works Image

    articleJan 28, 2016 | 2 min. read

    How to Create an Employee Recognition Program that Works

    Forget about employee-of-the-month parking spots. Here’s how to give your employees the appreciation they really want. As a leader, it’s up to you to keep your staff happy and motivated. One of the easiest—but most often overlooked—ways to do that is through something I call Active Appreciation. Receiving recognition for a job well done feels good—we all know this. And a little intentional appreciation—above and beyond high-fives and gold stars—can go a long way toward increasing employee …

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