Background

Daniel Reizis, DPT, opened his first clinic in 2011 after working for years in a paper-based practice that left him frustrated by inefficiencies. From day one, he knew technology would be key to building a scalable, sustainable business. After trying another hospital-focused EMR and finding it too cumbersome for therapy, Daniel switched to WebPT, and immediately appreciated its simplicity, web-based access, and how it was built for rehab therapy. 

Daniel later launched a new venture: Prestige Rehab, focused on delivering rehab therapy services directly inside assisted living communities. The need was clear—and the model took off. In just a couple years, Prestige Rehab grew to 40 locations spanning multiple states, from New York to Florida and Oregon. 

Challenge

As Prestige Rehab scaled quickly to 40 locations, an unexpected billing crisis put that progress at risk. Daniel’s outsourced billing partner abruptly ended their relationship, leaving the business in a critical situation. Claims weren't being submitted, cash flow was non-existent, and Prestige was at risk of not meeting its $500,000+ monthly payroll. With millions of dollars in revenue now tied up in unsubmitted claims, Daniel was in a crisis. The business’s survival depended on him finding a reliable billing solution immediately. 

Solution

Given his trusted partnership with WebPT, Daniel immediately sought their support to solve his billing crisis. WebPT's team worked tirelessly to get Prestige Rehab's RCM services up and running in a matter of weeks. The first claims were submitted within one day, and the entire transition was complete in just two weeks across all locations.

This aggressive, fast-tracked onboarding was accomplished by Daniel's full commitment to the process, ensuring his team provided all required credentialing and financial documentation as quickly as possible. 

The fast-tracked changeover restored cash flow and prevented a potential shutdown. The integrated solutions from WebPT provided Daniel with an efficient and compliant revenue cycle, while also offering robust analytics to monitor profitability, payer performance, and overall clinic operations. 

Benefits

The results were immediate and dramatic, proving the value of a fast, integrated solution.

• Collections Skyrocketed: Within the first month of WebPT taking over, collections increased by 48%.
• Improved A/R: Total Accounts Receivable (A/R) decreased by over $350,000 in just two months, due to improved claim follow up and overall collections. 
• Higher Payments Per Visit: The average Payment Per Visit steadily increased each month, reflecting improved and more timely reimbursements.
• Significant Cost Savings: Daniel estimates WebPT is saving Prestige more than $300,000 annually compared to his previous outsourced billing model.

Conclusion

For Daniel and Prestige Rehab, WebPT was more than just a software provider; it was a critical partner that provided stability during a crisis and enabled continued growth. Achieving the aggressive two-week onboarding timeline required Daniel's full commitment and intense, all-hands-on-deck engagement from his team, but the immediate cash flow restoration made the effort more than worthwhile.

“WebPT saved the day,” says Daniel Reizis. “They were able to expedite a 90-day process into just two weeks across dozens of locations and still hit a home run. My company is saving more than $300,000 a year, and I’m actually getting paid quicker than before.”

Results at a Glance

• 48% increase in collections within the first month
• $300,000+ annual savings by switching billing models
• Billing restored and claims submitted in 2 weeks
• Prevention of potential payroll disruption
• Improved financial visibility and payer performance
• $350,000+ reduction in Accounts Receivable (A/R) in 2 months