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  • The Role of the Front Office in Patient Retention Image

    articleJun 28, 2017 | 5 min. read

    The Role of the Front Office in Patient Retention

    In the words of the great William Shakespeare, “All the world's a stage; and all the men and women merely players.” Whether we’re talking about the world’s stage or an actual stage, the success of every great performance hinges on each actor’s ability to fully embrace his or her role. In the case of a rehab therapy ensemble, each role is instrumental to ensuring the success of the entire practice. And when it comes to measuring that …

  • Data and Lobstah: What You Missed at APTA NEXT 2017 Image

    articleJun 27, 2017 | 5 min. read

    Data and Lobstah: What You Missed at APTA NEXT 2017

    Last week, Boston was brimming with more than hot lobstah—er, lobster—rich history, and die-hard sports fans. That’s because thousands of forward-thinking physical therapists joined together to learn, network, and discuss the future of the industry at APTA NEXT . Now, if you didn’t have a chance to attend this wicked-sweet, innovation-focused, four-day event, don’t worry. I had the opportunity to sit in on sessions, try a lobster roll for the first time, and boil down (no pun …

  • Therapy Practice Scheduling Hacks Image

    articleJun 26, 2017 | 6 min. read

    Therapy Practice Scheduling Hacks

    As the old saying goes, “Organization is a virtue.” Okay, maybe that’s not how it goes, but that doesn’t mean it’s not true. It’s impossible to overstate the value of being organized, especially if you’re a busy clinic owner or office manager. And you probably know that the ability to keep yourself—and your schedule—well-organized is crucial. But for some folks, the constant ebb and flow of cancellations, no-shows, last-minute appointments, and documentation demands is enough to make …

  • Beyond FFS: Why a Risk-Based Payment Model Could be Your Best Bargaining Chip Image

    articleJun 23, 2017 | 8 min. read

    Beyond FFS: Why a Risk-Based Payment Model Could be Your Best Bargaining Chip

    If you’ve ever negotiated a payer contract , you probably focused on convincing that insurer to simply bump up your rates. However, with healthcare reform moving full steam ahead, this might not be the best—or most lucrative—approach. Rather, therapy practices may want to put risk-based proposals on the table (i.e., those that allow for larger or smaller payments based on outcomes). After all, value-based payment models will soon be the new norm, and it could pay—literally—to be …

  • Calling for Backup: How to Leverage Therapist Assistants to Maximize Practice Efficiency Image

    articleJun 21, 2017 | 6 min. read

    Calling for Backup: How to Leverage Therapist Assistants to Maximize Practice Efficiency

    I love a good procedural cop show. There’s a whole lot to glean from a Law & Order marathon—including valuable lessons like, “Don’t let your emotions overrule critical thinking,” and “Most New York district attorneys are former super models.” (I’m not sure I can confirm the latter.) But the advice that’s perhaps most relevant to my life is, “Recognize when you’re in over your head, and don’t be afraid to call in backup.” It’s something that many …

  • The True Cost of a Bad Hire in Your PT, OT, or SLP Clinic Image

    articleJun 19, 2017 | 5 min. read

    The True Cost of a Bad Hire in Your PT, OT, or SLP Clinic

    If you’ve ever made a bad hire, you know what a harrowing experience it can be. Not only do you need to have at least one difficult conversation with that employee—or many, if you’re adhering to a documented coaching plan —but you also may have to repeat all the hiring and training steps you already completed to replace that bad hire with a good one. That’s expensive from both a resource and time perspective. But how much …

  • Verification Vexation: What to Do When You Can't Get a Hold of a Payer Image

    articleJun 16, 2017 | 5 min. read

    Verification Vexation: What to Do When You Can't Get a Hold of a Payer

    Unless you’re a character in a teen movie from the ’90s , you probably don’t love hanging out on the phone all day. But even the average teenager would undoubtedly agree there’s a better way to spend your time than sitting on the phone with an insurance payer. I know—getting in touch with insurance payers can be a huge pain. Between scheduling, data entry, and collecting patient forms and payments, there’s not a whole lot of time …

  • 8 Reasons You Should Attend Ascend 2017 Image

    articleJun 15, 2017 | 5 min. read

    8 Reasons You Should Attend Ascend 2017

      Great news! Ascend— the ultimate business summit for rehab therapists —is back. Last year, the third-annual event hit Fort Worth, Texas, for two incredibly educational (and incredibly fun) days. This year—September 29 and 30, to be exact—Ascend is heading to our nation’s capital. As we all know, DC is full of movers, shakers, and changemakers, and Ascend will keep that tradition alive—minus the political drama. This two-day conference is a can’t-miss affair. Here’s why: 1.) You’ll …

  • Get Wellness: How to Boost Your Therapy Practice’s Revenue with Cash-Based Services Image

    articleJun 14, 2017 | 5 min. read

    Get Wellness: How to Boost Your Therapy Practice’s Revenue with Cash-Based Services

    There’s a pesky rumor flying around the healthcare industry: the more successful your treatment plans, the less business you receive from your existing patients. When you get down to it, the prime directive for most rehab therapists is to improve the health of the patient until he or she no longer requires therapy. And from the patient’s perspective, the quicker his or her health improves, the happier he or she will be with your service—and that often …

  • Partnering for Profit: Bringing Non-Therapy Providers into Your Therapy Practice Image

    articleJun 13, 2017 | 8 min. read

    Partnering for Profit: Bringing Non-Therapy Providers into Your Therapy Practice

    I’ve never been a big fan of medical dramas—even television blood makes me feel ill—but there was something particularly interesting about the show Private Practice , which ran from the late 2000s to the early 2010s. And it wasn’t the characters—or the plot (it was a Grey’s Anatomy spin-off, after all). Rather, it was the practice itself. Located in Los Angeles, the show’s co-op private practice was home to an OB/GYN; a fertility specialist and endocrinologist; an …

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