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  • Second That Emotion: How Emotional Intelligence Creates Loyal Patients Image

    articleSep 19, 2017 | 6 min. read

    Second That Emotion: How Emotional Intelligence Creates Loyal Patients

    If you’re a fan of “The Office,” you’re undoubtedly familiar with Michael Scott’s cringe-inducing behavior. While his awkward, emotional outbursts make for great comedy, if you had to work with someone like Michael, you probably wouldn’t stick around very long. And if that person were a rehab therapist, his or her patients probably wouldn’t stick around very long, either. That’s because—as funny as Steve Carell's iconic character is—Michael is impetuous and emotional (and not in a good …

  • D’Oh! 3 Major Physical Therapy Marketing Fails Image

    articleSep 18, 2017 | 8 min. read

    D’Oh! 3 Major Physical Therapy Marketing Fails

    Homer Simpson introduced the catchphrase “d’oh!” on the long-running cartoon sitcom, The Simpsons, in 1989. It’s arguably one of the most recognizable catchphrases in American pop culture. So much so, in fact, that the Oxford Dictionary of English added the word in 2001. Defined as an informal exclamation “used to comment on a foolish or stupid action, especially one's own,” “d’oh” is the most fitting—and safe for work—reaction to committing a major fail. “D’oh” is even more …

  • Bigger and Better: How to Improve Patient Experience in Your Large Therapy Practice Image

    articleSep 15, 2017 | 6 min. read

    Bigger and Better: How to Improve Patient Experience in Your Large Therapy Practice

    Think back to the scrappy, bootstrapped start-up era of your practice. If I had to guess, I’d bet those early days were infused with optimism, enthusiasm, and healthy dose of anxiety. But with a lot of hard work—and maybe a little luck—word spread about the quality of your patient care, and your budding clinic flourished into a strong, healthy business. Perhaps you even added another location or two—or more. And at that point, you probably realized that—as …

  • The Healthcare Provider's Guide to HIPAA-Compliant Marketing Image

    articleSep 14, 2017 | 6 min. read

    The Healthcare Provider's Guide to HIPAA-Compliant Marketing

    In 1966, US Congress passed the Health Information Portability and Accountability ACT (HIPAA). And as we explained here , this “dense piece of legislation...has serious implications for virtually all medical professionals, including physical therapists, occupational therapists, and speech-language pathologists.” Specifically, all HIPAA-covered entities—and that includes providers, payers, and business associates—“must follow certain rules governing the way patient protected health information (PHI) is collected, shared, and used.” And consequences for HIPAA breaches can be severe. While you may …

  • Top of Mind, Top of Search: 4 Ways to Help Patients Find Your PT Practice Online Image

    webinarSep 12, 2017

    Top of Mind, Top of Search: 4 Ways to Help Patients Find Your PT Practice Online

    Where there are people, there’s also a demand for goods and services. And even in the age of the Internet, people still need brick-and-mortar establishments to meet their demands. That’s especially true with rehab therapy—arguably the most hands-on form of health care. But, just because people seek out physical businesses doesn’t mean they’re not using the Internet to find them. For this reason, rehab therapy practices must ensure that prospective patients can discover their services and find …

  • 5 Things I Wish I had Learned in PT School Image

    articleSep 12, 2017 | 10 min. read

    5 Things I Wish I had Learned in PT School

    I am not one of those people who bounded out of physical therapy school, brimming with confidence and ready to take on the world. I didn’t lead any groups or clubs during school. I made absolutely no effort to network. And I wound up spending the first two years of my PT career bouncing around a bit, trying to find my footing in the physical therapy industry. While I had a really solid clinical education in PT …

  • PTs Heard 'Round the World: Celebrating World PT Day 2017 Image

    articleSep 8, 2017 | 4 min. read

    PTs Heard 'Round the World: Celebrating World PT Day 2017

      One day each year, the whole world comes together to celebrate physical therapy and its impact on patient health—and that day is today. So, happy World PT Day 2017. According to the World Confederation for Physical Therapy , World Physical Therapy Day “is an opportunity for physical therapists from all over the world to raise awareness about the crucial contribution the profession makes to keeping people well, mobile, and independent.” While every year focuses on “Movement …

  • High Note: Why Documentation is Good for Patient Satisfaction Image

    articleSep 7, 2017 | 4 min. read

    High Note: Why Documentation is Good for Patient Satisfaction

    These days, it’s tough to get people to agree on, well, pretty much anything—but if there’s one thing we learned from our recent industry-wide survey , it’s that rehab therapists’ dislike of paperwork is fairly universal. In fact, the vast majority of survey-takers said that completing documentation was their number-one frustration at both the individual and company level. (Hooray for unity, am I right?) But, documentation isn’t going anywhere any time soon; so, many therapy providers have …

  • Founder Letter: In Their Shoes: How Our Patients Define Value Image

    articleSep 6, 2017 | 8 min. read

    Founder Letter: In Their Shoes: How Our Patients Define Value

    You’ve undoubtedly heard this sage piece of advice before: other people’s opinions of you seldom matter. But, as a physical therapist, I have to take that bit of wisdom with a grain of salt, because when it comes to your patients’ opinion, making a positive impression is crucial. The patient experience is a subject that’s near and dear to my heart—and if you’re a rehab therapist, I’m betting you feel the same way. In fact, I firmly …

  • WebPT is 10,000 Clinics Strong Image

    articleSep 5, 2017 | 3 min. read

    WebPT is 10,000 Clinics Strong

    It’s official: WebPT is now 10,000 clinics strong. It’s still kind of hard for us to believe that we have actually reached this milestone. We’ve been talking about it for weeks—months, actually—and during that time, our team has done a lot of reflecting. After all, it doesn’t seem like that long ago that we launched our little niche-software company out of the back room in a coffee shop. In our first month of business back in 2008, …

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