PHOENIX (Dec. 22, 2025) — WebPT, the leading rehab therapy platform designed to help practices power efficiency, grow revenue, and manage every aspect of their practice, today announces it has been named a Gold winner in the Best in Biz Awards 2025 for Support Department of the Year. The Best in Biz Awards are the only independent business awards program evaluated solely by journalists and editors from top-tier publications.

WebPT earned the honor for its year of exceptional progress in Member support, platform and operational performance. The company delivered significant improvements across every major support metric, driven by Suzanne Cogan, president and chief customer officer, who has guided major investments in service, training, and experience.

“Our support and client success teams have truly transformed how we serve Members, from faster resolutions to closer alignment with our members’ business imperatives,” said Cogan. “This recognition reflects the dedication of teams across WebPT who show up every day to help clinics run more efficiently and deliver better care. We are proud of the measurable progress we’ve made, and even more importantly, the trust our Members continue to place in us.”

WebPT monitors multiple quantitative and qualitative metrics to ensure it is delivering excellent service and Member satisfaction reached an all-time high in 2025. Customer satisfaction (CSAT) scores have consistently been above 90%, while support response and resolution times have hit best practice performance thresholds. In addition to strong software support outcomes, WebPT’s Revenue Cycle Management (RCM) managed service saw marked improvements with Members across the country reporting positive outcomes, such as accelerated collections, fewer denials, and reduced aging balances. 

These improvements contributed to a 26-point increase in Net Promoter Score (NPS) since 2024.

To learn how WebPT supports rehab therapy practices in driving meaningful business success and equips teams with the technology and guidance to operate efficiently and grow, visit https://www.webpt.com. 

About WebPT, Inc.

WebPT is the leading rehab therapy platform, offering innovative solutions that help providers optimize operations, improve patient outcomes, and drive business success. WebPT provides robust, end-to-end solutions covering the entire rehab therapy business cycle, including the tools and knowledge necessary to maximize performance, revenue, and patient outcomes. With market-leading retention and a 99.9% uptime rate across its entire platform, WebPT is the most trusted and reliable solution in the industry, regardless of practice setting, specialty, or size. Learn more at webpt.com.

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