Front Office Fails: How to Fix Your Front Desk and Grow Your Business

Your front desk is the hub of your practice, managing patients, payments, and more. That means if it’s not functioning properly, your entire clinic can’t run efficiently. Front desk mistakes, oversights, and mismanagement are all too common with increased demands and turnover challenges. So, how can practices implement processes that avoid missteps?     

Join us on Wednesday, May 28, 2025, at 8:00 AM PT (11:00 AM ET) as we highlight common front office fails and how to sidestep those administrative pitfalls. Join Heather Blackwell, Senior Manager of Member Marketing at WebPT, Dee Bills, PT, Founder of Front Desk GURU, and Rick Lau, CEO and Founder of Clinic Accelerator, as they cover the most frequent front office challenges, like: 

• Gathering all of the necessary information for registration and insurance verification;
• Keeping clinicians’ schedules full to maximize revenue;
• Collecting copays and coinsurance; and
• Creating a front office experience that keeps patients coming back.  

We’ll be setting aside the last 15 minutes of the session for viewer Q&A, so come prepared with your best questions.