Reach

Retain existing patients—and get new ones—with WebPT’s patient marketing and relationship management software.

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Marketing Automation that improves patient volume across the board.

Leverage Reach’s powerful marketing automation platform to keep current patients engaged with their care, reactivate patients who’ve abandoned treatment, and convert prospects into new patients. And with perfectly timed loyalty surveys and a host of engagement tools, you can continuously optimize the patient experience in your practice, while tapping your happiest customers for online reviews. And the more positive ratings you collect, the more visible your practice becomes to people searching for healthcare providers online.

“When we do Google searches, all of our clinics now rank in slot number one or number two; that is a direct result of WebPT Reach.”

Dave Manzo headshot

Dave Manzo

Chief Financial Officer, Atlantic Physical Therapy

Automated emails built to increase retention and referrals.

Set up automated email marketing campaigns that deliver the right content to the right patient at the right time—thus increasing engagement and reducing dropout rates. Plus, stay in contact with past patients so you’ll always be top of mind should they—or their friends and family members—need therapy services in the future.

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Marketing campaigns that attract prospective patients.

Create landing pages for your marketing campaigns to quickly capture prospective patient information. With Reach, you can easily build custom landing pages with powerful features like custom domain names, hidden form fields, and dynamic variables. Then, connect those pages to your marketing efforts and watch as prospective patient information automatically enters Reach and flows directly into your lead management workflows.

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Convert prospects to patients.

Use Reach’s lead management feature to track, manage, and convert prospective patients into appointments booked. Our tool enables you to set custom lead statuses, assign lead owners, and comment on actions taken (e.g., phone calls made, conversations had, and emails sent)—all of which streamlines and accelerates the patient acquisition process. And because Reach integrates with EMRs, our automated conversion tracking shows you the fruits of your marketing (i.e., which leads have become patients).

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Find out what your patients are really thinking.

Use Net Promoter Score® (NPS®) surveys to collect meaningful, real-time feedback that’ll paint a more accurate, complete picture of the patient experience in your practice. That way, you’ll identify dissatisfied patients earlier in the care journey, allowing you to course-correct and thus, retain more patients.

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Improve your clinic’s online presence.

Online reviews are the cornerstone of modern word-of-mouth marketing. Most patients research their healthcare options online before they ever schedule an appointment—and the more positive reviews your practice has, the more likely those patients are to seek out your services. Our software not only helps you identify your most satisfied patients, but also streamlines the process for asking those patients to publish reviews online. (Add WebPT Local to the mix, and you can manage and respond to online reviews, too.) Ultimately, that means getting more new patients through your doors—and driving more top-line revenue for your practice.

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Streamline patient intake.

With our Patient Intake tool, you can embed a patient intake form—all customized with your desired fields, clinic logo, and color scheme—within an email or text. New patients can then fill out the forms at their own convenience, cutting down the time you spend on paperwork in your office—and the time patients spend in your waiting room. Once they submit the form, the information automatically moves into WebPT.

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Pick the package that fits your practice.

Essentials

Starting at $13/day per clinic location

  • Automated patient email campaigns

  • Patient experience dashboard

  • Net Promoter Score® (NPS®) tracking and reporting

  • Customizable campaigns

  • One-time specialized email blasts

  • One landing page (with dynamic variables)

  • Lead management

  • WebPT HEP with patient-facing mobile app

  • Text messaging

  • Integration with WebPT or other common EMRs

Perfect for:

Small practices looking for marketing campaigns and patient engagement tools

Enhanced

Starting at $15/day per clinic location

Includes everything in the Essentials package, plus:

Perfect for:

Small to midsize practices looking for customized marketing campaigns and patient engagement tools

Premium

Starting at $23/day per clinic location

Includes everything in the Enhanced package, plus:

Perfect for:

Midsize to large practices that need a robust marketing and patient engagement platform

Essentials

Starting at $13/day per clinic location

  • Automated patient email campaigns

  • Patient experience dashboard

  • Net Promoter Score® (NPS®) tracking and reporting

  • Customizable campaigns

  • One-time specialized email blasts

  • One landing page (with dynamic variables)

  • Lead management

  • WebPT HEP with patient-facing mobile app

  • Text messaging

  • Integration with WebPT or other common EMRs

Perfect for:

Small practices looking for marketing campaigns and patient engagement tools

Enhanced

Starting at $15/day per clinic location

Includes everything in the Essentials package, plus:

Perfect for:

Small to midsize practices looking for customized marketing campaigns and patient engagement tools

Premium

Starting at $23/day per clinic location

Includes everything in the Enhanced package, plus:

Perfect for:

Midsize to large practices that need a robust marketing and patient engagement platform

WebPT Digital Patient Intake, HEP, and Local are all available as separate products as well.

Tired of patient dropout?
We can assist.

With a combination of relevant content and actionable feedback, patients are engaged with their care and can provide feedback indicative of potential dropout.

Need to boost online reviews? We’re on it.

Pinpoint your most satisfied patients and turn them into praise-singing, review-writing brand evangelists who’ll improve your reputation and clout online and in your community.

Want to create a patient-centered care environment?
We’ve got your back.

Leverage real-time patient feedback to adjust your clinical and operational workflows and ensure patients are paired with the therapists best suited to their needs.

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