Check out this video and see Success Manager Amy Scroggs guide you through the simple process of removing licenses from your invoice.
View the Full Flex Collection
January 2025
Master Your WebPT Software and Improve Your Practice Experience
In This Month's Flex
Discover exciting new features designed to streamline your workflow. Learn about enhanced online scheduling, simplified MIPS submission, the new time-saving Note Copy feature, and improved online patient payment options.
Member Success Tip of the Month: License Adjustment Workflow
Member Success Tip of the Month: License Adjustment Workflow
Member Success Tip of the Month: License Adjustment Workflow
NEW! WebPT Office Hours Educational Sessions
NEW! WebPT Office Hours Educational Sessions
NEW! WebPT Office Hours Educational Sessions
Welcome to WebPT Office Hours—your go-to resource for live, interactive webinars designed to support and educate our Members. Whether you are new to WebPT or looking to fine-tune your skills, these sessions provide direct access to our Member Success reps and subject matter experts. Check out the schedule here.
What's New in Products and Features
Check out January's WebPT Release Notes
Check out January's WebPT Release Notes
Check out January's WebPT Release Notes
Ensure more inclusive documentation with the inclusion of Non-Physician Providers in SOAP 1.0, experience improved CPT code accuracy in SOAP 2.0, and leverage time-saving Note Copy functionality when creating a new case due to mid-treatment insurance changes. Watch the release video.
Get Ready for MIPS in 2025
Get Ready for MIPS in 2025
Get Ready for MIPS in 2025
The MIPS 2024 Performance Year is wrapping up, and MIPS 2025 is right around the corner. If you’re reporting for MIPS in 2024, stay tuned for updates on the submission process are coming soon! In the meantime, continue to ensure your 2024 data is accurate and complete, and regularly monitor your performance using your MIPS Dashboards. Not yet signed up for the 2025 Performance Year? Reach out to us today to renew your subscription and stay ahead.
Save Time for Patients Who Switch Insurance Mid-treatment
Save Time for Patients Who Switch Insurance Mid-treatment
Save Time for Patients Who Switch Insurance Mid-treatment
SOAP 2.0 now includes the Note Copy feature. Note Copy searches the past 365 days for the most recent evaluative note (Initial, Progress, or Discharge) from the case with the latest evaluation in the same discipline (PT, OT, or SLP). If a match is found, you’ll be prompted to verify all copied data by section allowing you to make edits as needed. To learn more about this new time-saving feature and find out how to enable it in your EMR settings, check out this Discover Article.
Taking Online Payments Just Got Easier!
Taking Online Payments Just Got Easier!
Taking Online Payments Just Got Easier!
We’ve made patient payments faster and more seamless! With WebPT Billing’s Online Patient Payments feature, clinic users can now access their payment URL directly from the WebPT Billing dropdown menu—no manual entry required. This update means your staff can take payments over the phone more efficiently, saving time and improving the patient experience.
Problem Solved! Solutions to Top Support Questions
I completed a note, why is it still showcasing on the missed notes report?
I completed a note, why is it still showcasing on the missed notes report?
I completed a note, why is it still showcasing on the missed notes report?
There a few reasons why a Patient’s Date of Service may still be showcasing on the report:
- The note isn’t finalized.
- The note is in the wrong case ( case mismatch with what’s listed on the appointment).
- The appointment wasn’t marked as “No Show” or “Cancelled” if needed.
- A phantom appointment exists (an invisible backend appointment).
For SOAP 2.0 users, please use the Analytics New Missed and Open Notes Report, as the Legacy Report doesn’t track SOAP 2.0 data. Note that Analytics can take up to 2-3 hours to update. For more information and solutions, check out our Discover Article. If you suspect there is a phantom appointment, please contact Support for assistance.
Why can't I see my coworker's schedule?
Why can't I see my coworker's schedule?
Why can't I see my coworker's schedule?
If you’re having trouble seeing your Coworker’s Calendar/Schedule, you’ll want to make sure it is added to your calendar view, by navigating to View Schedule > Manage Calendars > My Calendar List. For more information on managing calendars and setting them up, check out our Discover Article.
How do I update my clinic's phone or fax number and address?
How do I update my clinic's phone or fax number and address?
How do I update my clinic's phone or fax number and address?
To update your clinic’s demographic information, please have a Decision Maker submit a Support Case for Member Services.
Note: Please keep in mind that once this information is updated, the updated information will not reflect on patient documentation that has already been finalized. Any changes will only reflect on new notes if an addendum is completed.
