Manhattan, New York
In Business Since:
WebPT Member Since:
Manhattan, New York
Created valuable space by eliminating file cabinets.
Improved patient experience and staff productivity by documenting electronically via iPads.
Increased clinic efficiency through legible documentation as well as in-application faxes, emails, and important documentation storage.
Finish Line PT is an outpatient clinic, located in the Chelsea neighborhood of Manhattan, that specializes in treating endurance athletes, like runners and triathletes. Since opening its doors in 2006 as a one-man operation, the practice has grown to a staff of 12. And according to owner Michael Conlon, PT, the key to their success is CEO Miles (Conlon’s ten-year-old golden retriever/yellow lab). Well, that’s one of the keys, anyway.
Before WebPT, Finish Line PT was using traditional paper charts to keep patient records. As the volume of patients increased, so did the number of charts and file cabinets, which took up more space than they had. This led to a serious storage issue.
“We were a small clinic,” said Conlon. “And we just didn’t have the space for additional file cabinets. Plus, our [handwritten] notes were illegible and often incomplete, which made it difficult for insurance companies and co-workers [to do their jobs].”
According to Conlon, WebPT’s EMR came fully-stocked with all the essential tools they needed to document and store their patient data. “They also offered us an easy and efficient way to fax and email our documents to insurance companies and/or physician offices directly from [the application],” he said. And to top it all off, “the cost of WebPT’s services was very reasonable.”
Since adopting WebPT, Finish Line PT has said goodbye to their storage concerns. Now, their notes are always easy to read and easy to find. Plus, Conlon and his team can access and use WebPT on iPads, which enables them to complete their documentation in a timely manner. The application’s eDoc feature also helps Finish Line’s front office staff save and organize important information (e.g., referrals, test results, and prescriptions) directly within the system, making it readily available and accessible at any time.
In short, Conlon says that WebPT’s documentation format allows his staff to quickly, easily, and efficiently complete daily notes. “Days of staying after-hours to complete stacks of charts are a thing of the past.”
What advice does Conlon have for other therapists considering WebPT?
Use the technology that WebPT offers you; it’s your first step toward a more efficient clinic. The more-than-reasonable monthly cost will save you significant money in terms of reimbursements later. It will also allow your staff to be significantly more productive so they can focus on the more important task at hand: patient care.