In this video, Success Manager Hayley DeBuck shows how to use our Support Hub to get help through live chat, open cases, track their status, and more.
View the Full Flex Collection
July 2025
Master Your WebPT Software and Improve Your Practice Experience
In This Month's Flex
We're bringing you a chance to get recognized at this year’s Ascend Awards, a new Spanish translation feature, and the latest EMR and Billing updates to help streamline your workflows.
Member Success Tip of the Month: Support Cases
Member Success Tip of the Month: Support Cases
Member Success Tip of the Month: Support Cases
Apply for the 2025 Ascend Awards
Apply for the 2025 Ascend Awards
Apply for the 2025 Ascend Awards
It's time to get the recognition you deserve! We're awarding standout practices for Innovator of the Year and Practice of the Year. Submissions are due by September 30, and we will be announcing winners in November. Nominate your practice>>
What's New in Products & Features
Check Out July's Release Notes
Check Out July's Release Notes
Check Out July's Release Notes
Get a unified view of Incomplete Co-Sign Docs across all clinics in WebPT EMR, plus streamline charge processing with automatic status updates and duplicate modifier removal in WebPT Billing.
Spanish Translation Now Available for Digital Patient Intake
Spanish Translation Now Available for Digital Patient Intake
Spanish Translation Now Available for Digital Patient Intake
Digital Patient Intake now supports real-time Spanish translation. Patients can switch between English and Spanish with one click. Plus, completed forms feed into the WebPT EMR and PDFs in English. Learn how to enable Spanish-language intake forms with this Discover article.
Problem Solved! Answers to Top Support Questions
How Can I Delete a Note?
How Can I Delete a Note?
How Can I Delete a Note?
While a finalized note cannot be removed or deleted, Support suggests addending as a No Charge Visit. The note is visible on the patient chart, but going through these steps ensures that all CPT codes from the note will be removed and it will not count towards the visit count.
- Add an Addendum to the note.
- If this is a Daily Note, go to the Objective Tab, but if this is an Evaluative Note, navigate to the Billing Tab.
- On either tab, at the end of the column on the right, there is a check box that says No Charge This Visit. In SOAP 2.0 this box is titled Do Not Bill.
- Confirm with your biller if you should Finalize or Finalize and Rebill. Preview, then finalize.
More information can be found in WebPT Discover Addendum Scenarios.
