This year was a great one for the WebPT Product Development team. In addition to expanding our department and introducing some super cool features to the WebPT application, we attended several industry conferences and visited WebPT clinics around the country. But all that jet-setting wasn’t just a ploy to rack up tons of frequent flier miles; we also gathered plenty of valuable feedback from our awesome community of more than 40,000 Members—which in turn helps us continue to provide an EMR packed with cutting-edge features and compliance tools.
Aside from speaking to Members face-to-face, one of the Product team’s biggest sources of Member feedback is the Idea Portal, which is housed within the WebPT Community. Launched in 2011, the Idea Portal is a place for Members to submit suggestions on what features the Product team should build next. To date, we’ve received more than 5,000 ideas and comments from our Members.
So, how do we sift through those thousands of messages? By rolling up our sleeves and digging in! In 2014, we launched more Idea Portal-inspired features than we have in any previous years. Here’s a small sampling of the most requested items:
Alert When No Appointment Scheduled
This option integrates the Scheduler with patient documentation to help ensure therapists create notes with the correct dates of service.
Patient Payment System
This streamlines the entire patient collection process and features a new, more user-friendly interface for collecting payment for copays, coinsurance, and supplies.
Discharged Patient Report
There’s no question that WebPT Members care about all of their patients—even the ones they’ve discharged. This report offers users an easier way to find previously discharged patients.
Like I said before, these three features represent only a fraction of the enhancements we introduced to the WebPT system this year. In fact, we launched more than 30 items that ranked very high in our Idea Portal, including new status icons for the agenda, configurable insurance options, eDoc updates, and the ability to add multiple custom outcome tools.
Even though we’ve accomplished a lot this year, one of the questions we receive most frequently is, “When are you going to get to my idea?” Hang in there; we’ve got a big year ahead of us in 2015, and we plan to accomplish even more!