Like a good conversation, outcomes collection is a two-way street, especially when it comes to patient-reported outcome measures (PROMs). But being a good clinician doesn’t necessarily make you a good communicator. Perhaps you aren’t sure how to convince your patients that outcomes are important—or that they need to take an active role in their own treatment to ensure their outcomes are optimal. Or maybe you just don’t know how to ensure patients properly complete their outcomes questionnaires. Either way, getting your patients into outcomes—and involved in their health care—means you’ll get better data out of your efforts. And we’ve got a few ideas to help:

Physical Therapy Software Buyer’s Guide - Regular BannerPhysical Therapy Software Buyer’s Guide - Small Banner

Ensure Accuracy

Sure, PROMs require patient participation, but that doesn’t mean your patients know how to complete them accurately and honestly—or understand why they even need to complete them at all (more on that later). And if the responses you collect from those patients aren’t accurate, honest, or complete, the data will be practically worthless. Plus, your plan of care is only as successful as the information you base it on, so it’s important to get the right data from the start. With that in mind, you absolutely should educate your patients on these three points:

  • How to complete each questionnaire,
  • How you will use their responses, and
  • How their participation benefits them directly.

Providing this type of education doesn’t have to be time-intensive. As Brooke Andrus writes in this blog post, all you need to do is include a simple paragraph explaining the purpose of each survey, like the one below:

Please complete this survey as thoroughly and honestly as possible. There are no right or wrong answers, and while some items may be more relevant to your case than others, we encourage you to answer all questions. Your responses will provide insight into how we’re doing and how we can better help you progress toward your goals. Your individual survey information will be shared with our care team only.

Some patients will still need additional assistance, so the American Joint Replacement Registry’s guide to PROMs advises practitioners to have patients “complete the first form electronically at the clinic so they can ask questions if they need help. Patients may be more prone to complete follow-up surveys once they are familiar with the survey process.” If possible, provide each patient with a device—iPads are great for this—that he or she can use to complete the forms quickly and easily.  

Encourage Involvement

Trust me: your patients want to improve. But, if you don’t require them to make it a team effort—that is, if you don’t push them to play an active role in their treatment—then they won’t see the full benefit of that treatment. In fact, they may not stick with it at all. Ultimately, that means they (and you) won’t achieve optimal outcomes.

Share Information

Your patients may know how to fill out the their outcomes surveys, but that doesn’t guarantee that they’ll actually do it. That’s why it’s crucial that you stress the importance of PROMs—and outcomes in general—through shared decision-making. Thankfully, most patients actually want to be involved. According to a 2008 policy brief from the World Health Organization (WHO), “One of the most common sources of patient dissatisfaction is not feeling properly informed about (and involved in) their treatment.” The good news? The WHO asserted that “as patients become more involved, their knowledge improves, their anxiety lessens and they feel more satisfied.” Furthermore, this Families USA publication confirms that “patients who are more involved in their health care are happier with their health care decisions and are more likely to follow treatment plans, which can lead to better health outcomes.”

Set Expectations

Tired of patients disappearing after four visits? Sick of patients telling you they didn’t follow their HEP? Here’s the thing: It’s not enough to share information about treatment decisions at the outset of care; you also have to set the expectation that your patients will be involved throughout their whole recovery process, too. Once you’ve taken the time to explain a patient’s treatment options, it’s time to help that patient understand what’s required of him or her and what outcome he or she should expect at the end of treatment (given the patient’s specific condition).

Take Action

So, now what? How should you go about sharing treatment options and setting expectations? Based on the above-cited WHO policy brief and this Families USA publication, here are four ways clinicians can help patients take part in their treatment:

  1. Provide patients with clear and unbiased information about their conditions and treatment plans so they can make informed decisions. Pay special attention to helping patients understand how their lives might change based on their decisions. To do so, provide patients with prompt cards that give examples of questions the patients might want to ask about their treatment and care.
  2. Offer advice and guidance—using evidence-based patient decision aids—tailored to each patient's’ specific needs and circumstances.
  3. Discuss each patient’s options with him or her, making sure to come to a mutual decision.
  4. Give your patients access to their medical records. Families USA indicates that the “most effective shared decision-making programs will have electronic health records (EHRs) that can track patients, increase communication between patients and providers, and give patients access to their records.”

Are you an expert at helping your patients become invested in their outcomes? Leave your time-tested tips in the comments section below!

  • Outcomes and OMT FAQ Image

    articleApr 26, 2016 | 11 min. read

    Outcomes and OMT FAQ

    In January, we hosted a webinar focused on the importance of outcomes tracking in physical therapy. In addition to explaining why it’s absolutely critical that therapists collect objective data on patient progress, we highlighted a few of the reports available in WebPT Outcomes . With the move to a value-based payment environment already in full swing, outcomes tracking is a hot topic in the physical therapy space, and that meant lots of thoughtful question from our webinar …

  • Founder Letter: Why Data is Only One Part of the Value Story Image

    articleMar 9, 2016 | 7 min. read

    Founder Letter: Why Data is Only One Part of the Value Story

    Over the past several months, I’ve talked a lot about how therapists can prove their value (namely, through tracking outcomes data ). But, even though data provides the value proof we need, it’s not the end of the story. It’s up to us to turn that data into something meaningful—something we can act on that will actually help us demonstrate the value of our care. And that means using data in conjunction with defensible documentation to inform …

  • So Long to Silos: Why Health Systems Must Embrace Interoperability Now Image

    articleSep 9, 2016 | 5 min. read

    So Long to Silos: Why Health Systems Must Embrace Interoperability Now

    Rome wasn’t built in a day—and interoperability across all health data systems won’t be achieved overnight. In fact, we’ve been paving the road to complete connectivity for several years now , and there’s still no definitive end in sight. But now, more than ever, the companies providing those systems have some serious incentive to hasten the pace of their construction efforts: I’m talking about the nationwide push toward value-based, patient-centered care delivery . After all, to succeed …

  • 3 Reasons Why Rehab Therapists Should Care About Outcomes Image

    articleFeb 1, 2016 | 4 min. read

    3 Reasons Why Rehab Therapists Should Care About Outcomes

    Data is a hot topic right now and for good reason: pretty soon, providers will have to learn how to survive in a pay-for-performance world. And while navigating this world might not be easy—at first, anyway—one way therapists can ensure they thrive (instead of simply survive) is through accurate data collection and analysis. But, keep in mind that data can come in many forms, and not all of it is created equal. In fact, good data— the …

  • Apples Ain’t Oranges: The Case for Risk-Adjusted OMTs Image

    articleMar 23, 2016 | 5 min. read

    Apples Ain’t Oranges: The Case for Risk-Adjusted OMTs

    Chuck Klosterman, author of Sex, Drugs, and Cocoa Puffs, will tell you that you absolutely can compare apples to oranges . However, he’s never worked in health care. Sure, both apples and oranges are fruits—just like all patients are people. But picture this: two PT clinics—both alike in dignity, in fair USA, where we lay our scene. One clinic averages 10 visits per case; the other, 20. If that’s all you have to go by, then you …

  • Fortune Favors Data: Lessons Learned About Outcomes at Ascend 2015 Image

    articleSep 21, 2015 | 7 min. read

    Fortune Favors Data: Lessons Learned About Outcomes at Ascend 2015

    Carl Sandberg’s 1914 poem “ Chicago ” spawned one of the city’s most popular nicknames: the City of Big Shoulders. The moniker proudly implies that Chicagoans are work horses—always carrying the weight of the world on their shoulders. They’re the toilers, the builders, and the difference-makers. By that definition, rehab therapy is certainly the Profession of Big Shoulders. Thus, it makes sense that this year’s Ascend 2015 took place in the heart of Chicagoland. And as the …

  • Founder Letter: We Are Not a Commodity: The Value of Physical Therapists vs. Physical Therapy Image

    articleAug 9, 2016 | 6 min. read

    Founder Letter: We Are Not a Commodity: The Value of Physical Therapists vs. Physical Therapy

    “I’m going to physical therapy.” Whenever anyone—a friend, a colleague, or even a family member—says this to me, I feel a twinge of disappointment. I know, it sounds crazy coming from me; I am a physical therapist, after all. But that is precisely the reason behind my discontent: I am a physical therapist—a doctorate-level medical professional with the skills and education necessary to diagnose, treat, and coordinate care for my patients. I am not some nameless, faceless …

  • You’ve Got Outcomes—Now What? Image

    articleMay 6, 2016 | 3 min. read

    You’ve Got Outcomes—Now What?

    The launch of WebPT Outcomes is officially complete—which means every single WebPT clinic now has the ability to collect and track patient outcomes data directly within the EMR. And as you may have heard from our president and founder, Dr. Heidi Jannenga, that’s kind of a big deal . But, as Uncle Ben (Peter Parker’s uncle—not the rice guy) once said, “With great power comes great responsibility.” We’d be doing our Members—and the entire healthcare community at …

  • Why PROMs are the Key to Promoting Patient Safety Image

    articleJul 14, 2016 | 4 min. read

    Why PROMs are the Key to Promoting Patient Safety

    If you track outcomes data , you have access to information that highlights the effectiveness of your treatment and proves your value as a provider. But many standardized outcome measurements are missing the most crucial aspect of the patient experience: the patient’s own point of view. And when it comes to assessing the success of your treatment—and the overall safety and wellbeing of your patients—this is the perspective you need most. That’s why providers should turn to …

Achieve greatness in practice with the ultimate EMR for PTs, OTs, and SLPs.