Physical Therapy Software Support Questions

Yes. Any user of WebPT is welcome to contact Customer Support should they encounter issues or if they have questions regarding our system.

Logging on to WebPT through an iPad, iPhone or other web-enabled devices is the same as accessing the system through a browser on your desktop computer. All you need is a connection to the Internet. Open the web browser on your mobile device and go to www.webpt.com. Once you are on the site, simply enter your username and password to log in!

NOTE: The capability to add users is only going to be available to those users who have access to our User Manager. If you would like a user to have access to this feature, please call member support.

To add a user you simply click on the 'ADD USER' text in the User Manager (on the left hand side of the page). Set a username and password and contact information. Simply click edit user to save the information. Once this is set, the user should be able to log in to WebPT under their new name and password.

To request that a feature or function be added into the WebPT system you will need to contact support by either phone or email. Once your request is fielded by our customer support staff they will compile your suggestions into a request which will then be evaluated by our Director of Product Development and our development team. We encourage our members to maintain and open line of communication and value your input on improving our system.

Our Member Representatives are happy to help regarding questions or concerns with billing. Feel free to contact WebPT Member Services at 866-221-1870 and select option 1.

WebPT is a web-based physical therapy software, so we are able to make upgrades to the system quickly. These system updates do require occasional scheduled periods where WebPT will be offline. We provide advanced email notifications by email with complete information about the schedule and maintenance process. We normally conduct scheduled maintenance overnight on weekends to minimize inconvenience to our members.