Patient experience: it’s tough to define and it’s even tougher to perfect. However, we can help take some of the guesswork out of creating a top-notch patient experience thanks to an all-new research report containing insights from 550 PT patients about their care expectations, perceptions, and preferences.
Listen in as co-hosts Heidi Jannenga, WebPT Co-Founder and Chief Clinical Officer, and Erin Crum, WebPT Senior Marketing and Insights Director, provide an in-depth look at the report’s findings, and provide actionable strategies to improve your clinic’s patient experience in 2022 and beyond. Specifically, they cover:
- How to better motivate and retain patients;
- The unexpected drivers of recommendations and referrals;
- The patient preferences that drive overall PT satisfaction; and
- The software providers should be capitalizing on to enhance and streamline the patient experience.
Before you hit play, make sure you download The PT Patient Experience Report here so you can follow along during the webinar.