January 18, 2022
BillingHow to Verify Patient Insurance in Three Easy Steps
message and whispers it to the person on their right. That person whispers what they heard to...
By Melissa Hughes
February 9, 2021
BusinessQuick on the Intake: 4 Tips for Creating a More Seamless New Patient Experience
“You never get a second chance to make a first impression.” Google attributes this quote to an...
By Kylie McKee
June 18, 2020
BusinessMore than PPE: Safety Precautions for Physical Therapists in the Age of COVID-19
As the world begins to resume operations, many physical therapy professionals are wondering how they can deliver...
By Meredith Castin
April 17, 2020
BusinessHow to Use Therapy Assistants, Techs, and Students During the COVID-19 Pandemic
The coronavirus pandemic has thrown rehab therapy practices everywhere one curveball after another. In a matter of...
By Kylie McKee
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March 31, 2020
BusinessNew Patient Calls: 6 Things to Say When Scheduling an Initial Appointment
New patient volume is incredibly important for rehab therapy practices. After all, you’ve likely spent quite a...
By Erica McDermott
February 25, 2020
BusinessMore than a Form: 4 Tips for a Better PT Patient Intake Process
Hey, physical therapists: Want to cultivate an amazing patient experience in your practice? I’ve got two words...
By Kylie McKee
February 20, 2020
BusinessThe Best Way to Manage a Patient Waitlist in Your PT Clinic
Health care is an appointment-based industry, which means you only make money when your patients show up...
By Erica McDermott
January 30, 2020
BusinessHow Many and How Often: When to Send Patient Appointment Reminders
We know automated text, phone, and email reminders improve patient attendance rates and help prevent cancellations and...
By Erica McDermott
January 20, 2020
Business3 Big Tips for Running a More Organized Front Desk
The front desk of a PT, OT, or SLP practice is pretty much its control tower. When...
By Erica McDermott
January 2, 2020
BusinessHow to Hire (and Keep) the Best Front Office Staff in 7 Steps
Whether you’re hiring the first member of your PT front office staff or the twenty-first, you want...
By Erica McDermott
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