March 16, 2022
BusinessEnhancing the Front Desk Experience: How to Turn Patients’ First Impressions into Lasting Ones
At most PT clinics, patients receive their first and last impression of a practice at the front...
By Sarah Gray
March 11, 2022
BusinessFour Ways to Reduce Patient No-Shows
You—or your front office staff—may be incredibly organized, but that doesn’t mean your patients share your appreciation...
By Charlotte Bohnett
March 9, 2022
Technology5 Front-Office Software Must-Haves
In the face of increasing regulations and decreasing reimbursements, it’s becoming more and more important for providers...
By Erica McDermott
March 4, 2022
BusinessThe Role of the Front Office in Patient Retention
In the words of the great William Shakespeare, “All the world’s a stage; and all the men...
By Kylie McKee
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February 18, 2022
BusinessThe Top 6 Personality Traits to Look for in Front Office Staff
Front office workers are the first and last staff members that patients interact with during an office...
By Sarah Gray
February 15, 2022
Business3 Big Tips for Running a More Organized Front Desk
The front desk of a PT, OT, or SLP practice is pretty much its control tower. When...
By Erica McDermott
February 9, 2022
BusinessYou’ve Landed a New Patient: Now What?
So, you’ve landed yourself a new patient. You’ve run through the marketing rigamarole of advertising your clinic...
By Melissa Hughes
January 18, 2022
BillingHow to Verify Patient Insurance in Three Easy Steps
Remember the game of telephone? A group of kids sit in a circle, and then someone comes...
By Melissa Hughes
February 9, 2021
BusinessQuick on the Intake: 4 Tips for Creating a More Seamless New Patient Experience
“You never get a second chance to make a first impression.” Google attributes this quote to an...
By Kylie McKee
June 18, 2020
BusinessMore than PPE: Safety Precautions for Physical Therapists in the Age of COVID-19
As the world begins to resume operations, many physical therapy professionals are wondering how they can deliver...
By Meredith Castin
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