August 26, 2014, 9:00 AM PDT / 12:00 PM EDT

The patient experience starts long before a patient walks through your doors and continues long after he or she completes therapy. With such a lengthy and involved process, how do you know your practice is crafting the best possible overall experience—one that’s high-quality, consistent, and memorable? That’s where metrics come in. They’re not just for finances or marketing. In fact, there are key metrics linked to every step of the patient experience—ones you can monitor and leverage to proactively pivot your business and effect positive change. And we’re going to show them to you!

Join WebPT founder and COO Heidi Jannenga and marketing director Mike Manheimer as they pinpoint key metrics you can calculate and track throughout the patient experience. Not only will they define the metrics, but they’ll explain how to measure them in your practice and how to use the resulting data to effect change.

Webinar Presenters

Download the slides

The PT’s Guide to Billing - Regular BannerThe PT’s Guide to Billing - Small Banner
  • Think Big, Think Differently: 6 Bits of Inspiration from Ascend 2017 Image

    articleOct 5, 2017 | 11 min. read

    Think Big, Think Differently: 6 Bits of Inspiration from Ascend 2017

    The overarching theme of Ascend 2017 —the fourth-annual installment of rehab therapy’s premier business summit—was, quite simply, “Think big.” But, based on what we learned from our esteemed group of speakers over the course of two inspiration-filled days in Washington, DC, a more accurate tagline for this year’s conference might have been, “Think differently.” After all, in a field as complex as health care, grand aspirations are not enough. To solve the problems plaguing this industry, we …

  • FAQ: The Data-Driven Practice: 10 Stats to Track in Your Therapy Organization Image

    articleFeb 8, 2019 | 18 min. read

    FAQ: The Data-Driven Practice: 10 Stats to Track in Your Therapy Organization

    Earlier this week, WebPT President and Co-Founder Dr. Heidi Jannenga, PT, DT, ATC, teamed up with WebPT Vice President of Innovation and Product Management, Russell Olsen, to discuss the ten trackable metrics that can help you turbo-boost your practice past the competition. They tackled as many audience questions as they could during the post-webinar Q&A, but there just wasn’t enough time to get to all of them. So, we’ve compiled—and answered—the most frequently asked ones and posted …

  • Fortune Favors Data: Lessons Learned About Outcomes at Ascend 2015 Image

    articleSep 21, 2015 | 7 min. read

    Fortune Favors Data: Lessons Learned About Outcomes at Ascend 2015

    Carl Sandberg’s 1914 poem “ Chicago ” spawned one of the city’s most popular nicknames: the City of Big Shoulders. The moniker proudly implies that Chicagoans are work horses—always carrying the weight of the world on their shoulders. They’re the toilers, the builders, and the difference-makers. By that definition, rehab therapy is certainly the Profession of Big Shoulders. Thus, it makes sense that this year’s Ascend 2015 took place in the heart of Chicagoland. And as the …

  • Common Questions from Our Physical Therapy Patient Retention Webinar Image

    articleMar 28, 2018 | 12 min. read

    Common Questions from Our Physical Therapy Patient Retention Webinar

    Strive Labs co-founders Ryan Klepps and Scott Hebert recently joined WebPT president Heidi Jannenga for an insightful webinar about improving patient retention and reducing early patient drop-out. We know this is a super-relevant topic, especially because the cost of diminishing patient visits represents a $6 billion problem that not many people in the industry are talking about—at least not yet. As a result, we received a slew of great questions that we couldn’t get to live on …

  • Hidden Connection: How Online Reviews Impact Patient Retention Image

    articleFeb 28, 2018 | 5 min. read

    Hidden Connection: How Online Reviews Impact Patient Retention

    While your current patient retention strategies may center on improving the patient experience—and that’s certainly the best place to start—you may also want to consider upping your online review game . That’s because a plethora of positive online reviews can actually set the tone for the entire patient experience, winning you more new patients and helping you keep the ones you already have. Plus, even critical online reviews can be a valuable source of information you can …

  • Measuring Matters: Key Metrics for Marketing and Sales for Physical Therapy Practices Image

    articleMay 21, 2014 | 8 min. read

    Measuring Matters: Key Metrics for Marketing and Sales for Physical Therapy Practices

    You might be one heck of a salesperson, or you might be a master marketer. But how do you know that? A gut feeling, perhaps? Sales or marketing skills only matter to a business if that business understands the value those skills provide. More succinctly, sales or marketing only matter if they work, and the only way you’ll know if they’re working is if you measure them. With that, here are a few key metrics that’ll help …

  • Data—Do It; Do It Now: Key Takeaways from Ascend 2015 Image

    articleSep 22, 2015 | 5 min. read

    Data—Do It; Do It Now: Key Takeaways from Ascend 2015

    Ben Franklin once said that “diligence is the mother of good luck.” That may have worked in the days of our founding fathers, but today, in our vastly more complicated world, diligence doesn’t quite cut it. One thing that can certainly up the good-fortune factor, though? Data. In yesterday’s Ascend 2015 recap post , I explained why data is inherently linked to the future of rehab therapy. Specifically, I detailed how many speakers at this past weekend’s …

  • 10 Physical Therapy Marketing Metrics that Matter  Image

    articleMar 5, 2019 | 6 min. read

    10 Physical Therapy Marketing Metrics that Matter

    There’s plenty of information out there on the topic of clinic metrics for physical therapists—a lot of which we’ve already written . But today, we wanted to take a slightly different approach to this incredibly important topic and dive deeper into the metrics you can use to to track the effectiveness of your marketing campaigns. After all, if you’re devoting resources to attracting new patients via digital or traditional marketing, you surely want to know which of …

  • The ROI of Social Media Image

    articleAug 19, 2014 | 3 min. read

    The ROI of Social Media

    As therapists, we’re taught that we must use objective measures to track our progress in the clinic with patients. We use range of motion measurements, manual muscle testing, and other methods to demonstrate patient progress toward therapeutic goals. How ironic, then, that most of us have no idea how to track our efforts in the realm of social media! We’re not alone in this, though. A recent article in  Mashable reported that 84% of those using social …

Achieve greatness in practice with the ultimate EMR for PTs, OTs, and SLPs.