Acquire new patients—and retain current ones—with WebPT's patient marketing and relationship management software.
Use Net Promoter Score® (NPS®) surveys to collect meaningful, real-time feedback that’ll paint a more accurate, complete picture of the patient experience in your practice. That way, you’ll identify dissatisfied patients earlier in the care journey, allowing you to course-correct and thus, retain more patients.
Online reviews are the cornerstone of modern word-of-mouth marketing. Most patients research their healthcare options online before they ever schedule an appointment—and the more positive reviews your practice has, the more likely those patients are to seek out your services. Our software not only helps you identify your most satisfied patients, but also streamlines the process for asking those patients to publish reviews online. (Add WebPT Local to the mix, and you can manage and respond to online reviews, too.) Ultimately, that means getting more new patients through your doors—and driving more top-line revenue for your practice.
Set up automated email and text campaigns that deliver the right content to the right patient at the right time—thus increasing engagement and reducing dropout rates. Plus, stay in contact with past patients so you’ll always be top of mind should they—or their friends and family members—need therapy services in the future.
Create landing pages for your marketing campaigns to quickly capture prospective patient information. With Reach, you can easily build custom landing pages with powerful features like custom domain names, hidden form fields, and dynamic variables. Then, connect those pages to your marketing efforts and watch as prospective patient information automatically enters Reach and flows directly into your lead management workflows.
Use Reach’s lead management feature to track, manage, and convert prospective patients into appointments booked. Our tool enables you to set custom lead statuses, assign lead owners, and comment on actions taken (e.g., phone calls made, conversations had, and emails sent)—all of which streamlines and accelerates the patient acquisition process.
With a combination of relevant content and actionable feedback, patients are engaged with their care and can provide feedback indicative of potential dropout.
Pinpoint your most satisfied patients and turn them into praise-singing, review-writing brand evangelists who’ll improve your reputation and clout online and in your community.
Leverage real-time patient feedback to adjust your clinical and operational workflows and ensure patients are paired with the therapists best suited to their needs.