Founded by Paul Gaspar in 1994, Gaspar Doctors of Physical Therapy (GDPT) now has six clinics across San Diego, California’s North County, including locations in Solana Beach, Encinitas, Carlsbad, and Oceanside. Gaspar and his team—which includes his six partners and dozens of other hand-selected doctors of physical and occupational therapy—specialize in the evaluation and treatment of orthopaedic injuries, cardiac conditions, sports-related injuries, spinal conditions, and auto-accident injuries. The team also excels in providing women’s health care, post-surgical care, and balance and stability programs. GDPT strives to provide exceptional patient care through evidence-based therapy, research, and mentoring.
Due to the size of the enterprise and the volume of patients the staff saw, CEO Robert Snow knew the company had to implement an electronic medical record (EMR) system. The challenge became finding the right one, because they soon discovered that most of the EMRs on the market were built for the medical industry and then adapted to—sort of—address the needs of physical therapists. As a result, none of the other EMRs GDPT tried truly fit their needs—and they tried several. Furthermore, it seemed like the bulky server-based EMRs were being outpaced by the rapid rate of regulatory and technological change. Thus, GDPT needed a system that not only worked with a physical therapy workflow, but also updated automatically. That way, their documentation would always be compliant with the latest rules and regulations. This was especially important given the transition to ICD-10.
After several other EMR systems failed to meet the needs of their practice, the executive team at GDPT decided to go the cloud-based route with WebPT—and they are glad they did. WebPT’s onsite trainers provided detailed and extensive training to each clinic director before rolling out training to everyone else.
“Everyone was on board,” said Robert Snow. “We loved the onboarding and training process.”
Beyond making an exceptional first impression, WebPT stepped up during the implementation process. After GDPT experienced some implementation challenges that resulted from a miscommunication with its billing software, WebPT devoted an entire team of people to solve the problem and get the company up and running—fast.
My favorite part of WebPT is that it was designed for PTs, by a PT. It works with us—the way we work. It doesn’t interrupt the flow. It gives me more time in my life to do what I do best, which is treat my patients.
That’s when Snow knew he had found more than a company to work with—he’d found a partner that lives up to its brand promise.
When you find a company that lives the core values that you have, you know it’s going to be an excellent relationship.
The staff love WebPT, too: “They would kill me if we went with anything else. One thing I always hear is, ‘Don’t you ever change from WebPT.’”
The number-one threat the organization faced was being subjected to a potential audit—and having less-than-defensible documentation to show auditors. With WebPT, GDPT is able to thoroughly document how, when, and why each patient’s treatment took place. In fact, soon after they started using WebPT, their attorneys requested a sample of their patient records to review. A few days later, one of the attorneys called to say that this was the first time the firm had ever received documentation from a physical therapy practice that wasn’t missing important information; GDPT’s documentation was accurate and complete.
WebPT has my back. They cover my business, and I know they’re going to be there for me. I’m very pleased with that relationship.
In addition to enjoying WebPT’s “elegant” built-in functional limitation and PQRS reporting solutions, which prompt “you when you need to be prompted,” the team at GDPT has found the automatic appointment reminders to be an “invaluable service.” In Snow’s words, the “Front Office Package was a no-brainer.” As a busy executive, he’s able to remotely view the schedules at each one of his clinics to “inform decisions regarding not only the allocation of resources, but also marketing needs at each office.”
GDPT also loves the educational resources and support WebPT provides: “WebPT does a great job of hosting webinars, conducting training, and including lots of information in the Help Desk,” Snow said.
There’s tons of support for us—not only on the Help Desk side, but also in being able to submit a ticket or call and receive emails with real-time status updates on what’s being solved and how the process is going.
The therapists on staff—all of whom are incredibly engaged in their communities and in physical therapy advocacy—also appreciate the fact that WebPT genuinely supports PTs and advocates for the profession.