April 22, 2022
BusinessDesigning an 11-Star Experience: How the Chairs in Your Clinic are Impacting Patient Outcomes
I’ve been in private practice physical therapy for nearly a decade now. I’ve seen the incredible impact...
By Keaton Ray
March 24, 2022
BusinessPaging Dr. Google: How to Prevent Patients from Seeking Pain Relief Tips from the Internet
From recipes and home renovations to beauty treatments and craft projects, the Internet is full of DIYs—including...
By Sarah Gray
March 22, 2022
BusinessHow to Tell if a Clinical Case Study is Bogus
As a healthcare professional, it’s a good practice to stay apprised of the latest medical research, particularly...
By Mike Willee
March 16, 2022
BusinessEnhancing the Front Desk Experience: How to Turn Patients’ First Impressions into Lasting Ones
At most PT clinics, patients receive their first and last impression of a practice at the front...
By Sarah Gray
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March 11, 2022
BusinessFour Ways to Reduce Patient No-Shows
You—or your front office staff—may be incredibly organized, but that doesn’t mean your patients share your appreciation...
By Charlotte Bohnett
March 4, 2022
BusinessThe Role of the Front Office in Patient Retention
In the words of the great William Shakespeare, “All the world’s a stage; and all the men...
By Kylie McKee
March 2, 2022
BusinessTo Make Our Profession Whole, We Must Mend Its Broken Parts (as Told at the 2022 Graham Sessions)
As a seven-time Graham Sessions attendee, I’ve come to expect the educational and thought-provoking discourse this event...
By Dr. Heidi Jannenga
February 22, 2022
BusinessFAQ: Organize to Optimize: Front Office Efficiencies to Improve Patient Outcomes and Boost Clinic Revenue
Your front office probably has some room for improvement. We don’t mean that in the finger-wagging “you...
By Breanne Krager
February 18, 2022
BusinessThe Top 6 Personality Traits to Look for in Front Office Staff
Front office workers are the first and last staff members that patients interact with during an office...
By Sarah Gray
February 15, 2022
Business3 Big Tips for Running a More Organized Front Desk
The front desk of a PT, OT, or SLP practice is pretty much its control tower. When...
By Erica McDermott
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