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  • ICD-10 FAQ Part Three Image

    articleOct 20, 2015

    ICD-10 FAQ Part Three

    In the movie world, threequels have a reputation for failing to match the glory of their predecessors (The Hangover Part III, anyone?). It’s almost like the writers know they’re out of material, but instead of knowing when to fold ’em, they continue to hold ’em—right up until the inevitable flop. But with ICD-10, the questions just keep getting better—which means the third and latest installment of our ICD-10 FAQ is even juicier than the last. So, grab …

  • How Do Wearables Affect Patient Engagement? Image

    articleOct 19, 2015

    How Do Wearables Affect Patient Engagement?

    The idea of patient engagement is hardly new. But, if you were to define patient engagement in your own practice, what would you discover? Is it simply a buzz phrase? (Yeah; that’s a real thing ). Or, is there more depth to your definition? According to this HIMSS study , “Even without universal agreement on ‘one’ definition of patient engagement, two truths are emerging: a patient’s greater engagement in healthcare contributes to improved health outcomes, and information …

  • WebPT Celebrates Global PT Day of Service Image

    articleOct 15, 2015

    WebPT Celebrates Global PT Day of Service

    Global PT Day of Service is right around the corner—this upcoming weekend, to be exact. What does that day signify? Well, it means that on October 17, 2015, physical therapists all across the globe are joining together to donate their time in service to their local communities. In the spirit of giving, our founder and COO, Dr. Heidi Jannenga—along with a crew of WebPT employees—will join together with students and other physical therapists across the Phoenix valley …

  • How Financial Transparency Impacts Patient Satisfaction Image

    articleOct 14, 2015

    How Financial Transparency Impacts Patient Satisfaction

    As healthcare consumers become increasingly aware of the rising cost of treatment, the phrase “So, what’s it gonna cost me?” likely will take over the patient-provider conversation. Thanks in part to the Internet, individuals have more access than ever to information regarding treatment plans and average costs. Before a patient even walks into your practice, there’s a good chance he or she already has a perceived value of your services. So, throwing financial transparency to the wind …

  • 5 Reasons Patient Engagement is the Path to Optimal Outcomes Image

    articleOct 13, 2015

    5 Reasons Patient Engagement is the Path to Optimal Outcomes

    If you’re a practicing rehab therapist, you probably don’t need data to tell you that engaged patients tend to achieve better outcomes than their non-engaged peers. But while the engagement-outcomes connection is fairly obvious, the reasons behind it may not be. By understanding those reasons, you can apply engagement strategies that foster better behavior in all of your patients—thus allowing them to achieve even better outcomes. And as pay-for-performance takes the throne as the dominant payment paradigm …

  • The Initial Visit is Everything Image

    articleOct 12, 2015

    The Initial Visit is Everything

    Patient engagement isn’t just about being friendly and nice. It’s about giving your patients the information they need for their treatment to be successful. That’s why it’s so important to prepare your patients for their first visits—in an effort to both set appropriate patient expectations and improve patient retention. Therapy Expectations If a patient has never been to PT before, expect lots of questions. Better yet, preempt those inquiries by sending patients information on how to prepare …

  • The Essential Guide to NPS for Private Practice PTs, OTs, and SLPs Image

    articleOct 8, 2015

    The Essential Guide to NPS for Private Practice PTs, OTs, and SLPs

    Dale Carnegie said, “To be interesting, be interested.” This wisdom is the foundation of the net promoter score® (NPS). In the simplest of terms, NPS is a standardized customer loyalty metric. It rates how likely a customer is to recommend your brand, product, and/or service to a colleague or friend. NPS is a solid indicator of customer (i.e., patient) engagement and retention , because people typically only recommend brands, products, or services they feel are truly deserving …

  • Founder Letter: It’s a Brave New ICD-10 World Image

    articleOct 7, 2015

    Founder Letter: It’s a Brave New ICD-10 World

    October 1—the day that marked the transition to ICD-10—is behind us; we made it. And so far, so good. According to this Modern Healthcare article : “One of the most maligned and feared events in healthcare history began with a whimper.” Although ICD-Day has come and gone, it’s prudent to remember that a “whimper” of an introduction doesn’t necessarily indicate what’s to come. That’s because many of ICD-10’s repercussions have yet to reveal themselves—especially when it comes …

  • Popping the Question: Patient Engagement and Why It Matters Image

    articleOct 6, 2015

    Popping the Question: Patient Engagement and Why It Matters

    As a physical therapist, you love your patients—but what are you doing to prove it? It’s great that your services help patients get back on their feet, but outcomes alone won’t build your relationship—or your revenue stream. It’s time to take this to the next level: patient engagement. While it doesn’t require you to buy jewelry or rest on bended knee, like a good proposal, patient engagement should be thoughtful and sincere. What? Not sure what I …

  • ICD-10 Open Forum Image

    webinarOct 5, 2015

    ICD-10 Open Forum

    On October 1, the US officially said RIP to ICD-9 and brought ICD-10 to life. For some of you, the transition might’ve been all sugar and spice—a real treat. But for many others, the switch to the new code set might’ve left you feeling overwhelmed, tricked, or even a bit scared. At the very least, you might be haunted by some lingering questions. That’s where we can help. We’ve brewed a cauldron filled to the brim with …

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