The front desk of a PT, OT, or SLP practice is pretty much its control tower. When front office operations break down—and clinics fail to promptly return patient phone calls, schedule appointments at optimal intervals, check patients in and out, verify patient insurance information, or collect payment—then the efficiency and effectiveness of the entire organization suffers.
Collecting and tracking your clinic’s metrics is one of the most important things you can do to nurture the long-term success of your business. But, it’s one thing to collect and track all your metrics; knowing what to do with them is a whole other ball game—and you absolutely cannot afford to let them sit in a corner and gather dust.
What if I told you that no single policy or engagement plan would be enough to motivate all of your employees—no matter how good it is? I hope you’re comfortable with your answer to that question, because that’s exactly what I’m telling you.
I’m sure by now you’ve heard a rumor that California has enacted the most impactful privacy rule in the nation. Maybe you also heard that California’s privacy rule applies to California residents—and that it does not apply to medical information.
Delivering an A-plus patient experience is a PT clinic’s best marketing strategy. Here’s how to do it right.
This post comes from Ascend 2019 speaker Paul Martin, the president of Martin Healthcare Advisors. Want to see Paul speak about rehab therapy business and leadership strategy during a live interactive session? Register for Ascend here. Curious about the rest of the speaker lineup? Check it out here.
Earlier this week, Heidi Jannenga, PT, DPT, ATC—WebPT’s Co-Founder and Chief Clinical Officer—and John Wallace, WebPT’s Chief Business Development Officer of Revenue Cycle Management, paired up to answer rehab therapists’ most burning billing questions during a live Q&A-style webinar.
No one wants to deal with denials, but unfortunately, they happen—and, in some cases, for some PT practices, they happen a lot.
Are you happy with your billing system? Would you recommend it to a friend? Those might be tough questions to answer truthfully, especially if you’re the one who chose your practice’s billing software or service.