• Instant Success: How to Increase Online Patient Reviews in One Step Image

    articleFeb 22, 2018 | 6 min. read

    Instant Success: How to Increase Online Patient Reviews in One Step

    If you’re a savvy practice owner, then I don’t need to tell you that online reviews are essential to your clinic’s reputation—and ultimately, its success. If your practice doesn’t have a plethora of positive online reviews—or worse, you have a plethora of negative reviews —then you could have a tough time attracting new patients. If your business is in that boat, it’s hard not to wonder what you’re doing wrong—and what you can do to fix it. …

  • Don’t Be Cruel: 8 Reasons You’re Losing Patients Image

    articleFeb 19, 2018 | 11 min. read

    Don’t Be Cruel: 8 Reasons You’re Losing Patients

    If your baby leaves you, The King suggests a place to dwell: the Heartbreak Hotel. But whether or not a patient intends to be cruel, if he or she leaves you , it doesn’t just break your heart—you also lose a shocking amount of revenue . And as we mentioned in this post , 20% of patients drop out of therapy after the third visit, and 70% fail to complete their full course of care. Talk about …

  • Why Your Patient Satisfaction Score is Meaningless Image

    articleFeb 14, 2018 | 8 min. read

    Why Your Patient Satisfaction Score is Meaningless

    I love ice cream—like, really love it. And if there’s one thing I can say about living in Phoenix, it’s that we’ve got a pretty killer ice cream scene—which makes sense when you consider that Phoenician summer days can climb all the way up to a balmy 120 degrees. So when I’m in the mood for something sweet, I know I’ve got options. However, more often than not, I find myself hitting up my favorite ice cream …

  • Common Questions from Our Stalled Patient Progress Webinar Image

    articleFeb 7, 2018 | 9 min. read

    Common Questions from Our Stalled Patient Progress Webinar

    Earlier this week, Dr. Heidi Jannenga, PT, DPT, ATC/L, the president and co-founder of WebPT, teamed up with Charlotte Bohnett, WebPT’s director of demand generation, to host a webinar on common barriers to patient progress —and strategies for overcoming them. During the question-and-answer portion of the presentation, we received quite a few audience questions on the nuances of fostering patient engagement and moving patients toward their therapy goals as efficiently as possible. We’ve compiled the most frequently …

  • The Physical Therapist’s Guide to Patient Retention Image

    articleFeb 4, 2016 | 6 min. read

    The Physical Therapist’s Guide to Patient Retention

    We’re all for helping physical therapists create and retain loyal customers. After all, improving patient retention is one of the absolute best ways to grow your business. All the hard work you put into branding and marketing your practice won’t go very far unless you’re able to attract your target audience, help them successfully complete their plans of care, and send them out into the world as raving fans . While many practice owners focus heavily on …

  • 7 Thought-Provoking Facts About Physical Therapy You Can't Ignore Image

    articleFeb 19, 2015 | 5 min. read

    7 Thought-Provoking Facts About Physical Therapy You Can't Ignore

    According to Sir Francis Bacon , knowledge itself is power—and we couldn’t agree more. However, there’s a lot happening in the healthcare industry right now, and staying knowledgeable about everything can certainly feel like a daunting task. That’s why we’ve curated seven of the most thought-provoking facts about physical therapy and put them together in one quick-read post. Without further ado, here are some bite-sized bits of knowledge. Just remember, with great knowledge, comes great responsibility . …

  • The Importance of Patient Retention Image

    articleNov 24, 2014 | 11 min. read

    The Importance of Patient Retention

    I’ve worked with a lot of therapy clinic owners over the years, and I ask each one of them the same question: what are the top three metrics you track when assessing the health of your business? The answers are usually the same: total visits, the percentage of missed visits (e.g., cancels and no-shows), and average reimbursement rates. While these are all crucial metrics for business success —and even the slightest change to any one of these …

  • 4 Strategies to Combat Shrinking Reimbursement in Physical Therapy Image

    articleOct 21, 2013 | 9 min. read

    4 Strategies to Combat Shrinking Reimbursement in Physical Therapy

    If there’s one thing we can all agree on, it may be this: profit margins in outpatient physical therapy are slim. And with average physical therapy reimbursement rates either staying stagnant or decreasing, this trend doesn’t look like it’s going to be reversed any time soon. The frustration I hear most often from clinic owners is that they lack control over third-party reimbursement rates. A lot of advocacy—spearheaded by the APTA, and especially the Private Practice Section—has …

  • Improving Home Exercise Program Adherence in Physical Therapy Image

    articleJun 20, 2013 | 4 min. read

    Improving Home Exercise Program Adherence in Physical Therapy

    Research shows that only 35% of physical therapy patients fully adhere to their plans of care. I’ll let that sink in for a moment, because that number is staggeringly low. It turns out that most patients simply aren’t doing their prescribed physical therapy home exercise programs —and the most common reasons cited are lack of motivation, questions regarding self-efficacy, and perceived barriers to exercise. While it’s true that our patients are ultimately responsible for being actively engaged …

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