• The Initial Therapy Appointment is Everything Image

    articleOct 12, 2015 | 4 min. read

    The Initial Therapy Appointment is Everything

    Patient engagement isn’t just about being friendly and nice. It’s about giving your patients the information they need to help their treatment succeed. That’s why it’s so important to prepare your patients for their first therapy appointment—in an effort to both set appropriate patient expectations and improve patient retention. Therapy Expectations If a patient has never been to therapy appointment before, expect lots of questions. Better yet, preempt those inquiries by sending patients information about how to …

  • The Essential Guide to NPS for Private Practice PTs, OTs, and SLPs Image

    articleOct 8, 2015 | 6 min. read

    The Essential Guide to NPS for Private Practice PTs, OTs, and SLPs

    Dale Carnegie said, “To be interesting, be interested.” This wisdom is the foundation of the net promoter score® (NPS). In the simplest of terms, NPS is a standardized customer loyalty metric. It rates how likely a customer is to recommend your brand, product, and/or service to a colleague or friend. NPS is a solid indicator of customer (i.e., patient) engagement and retention , because people typically only recommend brands, products, or services they feel are truly deserving …

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