• Founder Letter: The Real Root of the PT Brand Problem Image

    articleJun 5, 2018 | 11 min. read

    Founder Letter: The Real Root of the PT Brand Problem

    Here at WebPT, we’ve been busy analyzing the results of our second annual state of rehab therapy survey—and it turns out that the patient retention problem is even worse than we thought (and we thought it was pretty bad). According to our data, only about 10% of patients—one in ten—actually complete their entire course of care. And this is only the tip of a very problematic iceberg for our industry—because when we don’t retain our patients, we: …

  • Your Patients, Your Practice, and Your Business: The Case for Aligning Payment with Outcomes Image

    articleMay 10, 2018 | 7 min. read

    Your Patients, Your Practice, and Your Business: The Case for Aligning Payment with Outcomes

    Do therapists work , or do they practice ? It is not an insignificant question, and the answer speaks volumes about how we think about ourselves as professionals. Why is it that so few of us use the word practice to describe what we do? How does this affect the ability to: empower therapists to treat patients independently, and compensate them for their productivity and the quality of the services they deliver to patients? Before we dive …

  • Founder Letter: Why You Must Sell Yourself as a PT—Just Not the Way You Might Think Image

    articleMay 2, 2018 | 11 min. read

    Founder Letter: Why You Must Sell Yourself as a PT—Just Not the Way You Might Think

    I recently came across this PPS Impact Magazine article in which author Paul Gough, BSC (HONS), MCSP, SRP, HPC, makes the case for why physical therapists should never sell themselves—but instead “turn this notion on its head and make the ‘selling conversation’ about [patients] and the destination that they want to get to.” In other words, instead of selling your credentials, CEUs, years of experience, and awards, Gough recommends that you focus your “selling” energy on helping …

  • Why Your Patient Satisfaction Score is Meaningless Image

    articleFeb 14, 2018 | 8 min. read

    Why Your Patient Satisfaction Score is Meaningless

    I love ice cream—like, really love it. And if there’s one thing I can say about living in Phoenix, it’s that we’ve got a pretty killer ice cream scene—which makes sense when you consider that Phoenician summer days can climb all the way up to a balmy 120 degrees. So when I’m in the mood for something sweet, I know I’ve got options. However, more often than not, I find myself hitting up my favorite ice cream …

  • Common Questions from Our Stalled Patient Progress Webinar Image

    articleFeb 7, 2018 | 9 min. read

    Common Questions from Our Stalled Patient Progress Webinar

    Earlier this week, Dr. Heidi Jannenga, PT, DPT, ATC/L, the president and co-founder of WebPT, teamed up with Charlotte Bohnett, WebPT’s director of demand generation, to host a webinar on common barriers to patient progress —and strategies for overcoming them. During the question-and-answer portion of the presentation, we received quite a few audience questions on the nuances of fostering patient engagement and moving patients toward their therapy goals as efficiently as possible. We’ve compiled the most frequently …

  • Our Comfort Zone is Killing Us: Top Takeaways from the 2018 Graham Sessions Image

    articleJan 17, 2018 | 15 min. read

    Our Comfort Zone is Killing Us: Top Takeaways from the 2018 Graham Sessions

    Most of the time, when I attend a conference—whether that be a physical therapy, healthcare technology, business, or leadership conference—I do so because I want to connect with, and learn from, others in my field. I want to take in and absorb their knowledge to supplement and expand the depth of my own expertise. And most of the conferences I attend—including the Graham Sessions —allow me to do just that. But, this year’s Graham Sessions were different. …

  • 6 Secrets to Driving Patient Satisfaction in PT Image

    articleJan 12, 2018 | 7 min. read

    6 Secrets to Driving Patient Satisfaction in PT

    I’ve got a secret—can you keep it? Here’s the deal: meeting therapy goals isn’t the only thing that drives patient satisfaction. If you follow our blog regularly, then you’ve probably noticed a lot of discussion about patient satisfaction, and that’s not by accident. After all, satisfied patients are integral to the success of every physical therapy practice. That’s because these patients are often your most passionate promoters, and their endorsement is worth more than any paid advertisement. …

  • 6 Crucial Conversations to Have with Your Patients Image

    articleJan 2, 2018 | 7 min. read

    6 Crucial Conversations to Have with Your Patients

    Good communication is one of the cornerstones of a great relationship—whether that be a relationship with a significant other, friend, or patient. We’ll keep our non-patient relationship advice to ourselves, but when it comes to patients, it’s absolutely imperative that physical therapists have the right conversations—at the right times—to keep patients informed, engaged, and happy. To that end, here are six crucial conversations you should be having with every patient throughout the course of care: 1. The …

  • MCIDs: What Are They, and Why Do They Matter? Image

    articleDec 28, 2017 | 3 min. read

    MCIDs: What Are They, and Why Do They Matter?

    Things aren’t always as they appear, and that’s certainly true when it comes to measuring the success of rehab therapy treatment. As any therapist knows, if you make decisions based on observational data alone, determining whether or not your treatment is making a difference can prove difficult. That’s why outcomes exist: they give therapists an objective, concrete way to measure patient improvement. But, a positive outcome score isn’t necessarily enough to tell you that your physical therapy …

  • All that Jazz: Top Takeaways from PPS 2017 Image

    articleNov 9, 2017 | 7 min. read

    All that Jazz: Top Takeaways from PPS 2017

    As I pulled my scarf high up over my wind-chapped cheeks, dodged a car that nearly hit me as I made my way across the crosswalk, and heard the L train rattle the platform above my head, it wasn’t hard to imagine the likes of Al Capone or John Dillinger leading police on a wild goose chase through downtown Chicago. There’s no doubt that the Windy City is rich with history, but last week, Chi-Town was abuzz …

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