• More Than Luck: 5 PPS 2016 Takeaways Image

    articleOct 26, 2016 | 6 min. read

    More Than Luck: 5 PPS 2016 Takeaways

    Last week, the Wynn Las Vegas was abuzz with more than the whir of spinning reels and the jangle of noisy slot machines. That’s because, amidst the usual cheers and chimes of a casino floor, more than 1,000 private practice leaders, vendors, students, and other professionals came together to share and learn advice for private practice success during PPS 2016. Throughout all of the sessions I attended, I noticed one centralized theme: it’s going to take more …

  • What are KPIs, What Role Do They Play in Practice, and Which Ones Should PTs Care About? Image

    articleMay 25, 2016 | 7 min. read

    What are KPIs, What Role Do They Play in Practice, and Which Ones Should PTs Care About?

    Okay, so you’ve heard us talk—seen us write?—a metric ton of content about the importance of measuring the things that matter to your practice ( outcomes data , anyone?). Well, today that discussion continues as we move to the realm of actual business metrics: key performance indicators (KPIs), to be exact. You can think of KPIs as super-important measurements—ones that are imperative to meeting key business objectives. In other words, these metrics are mission-critical to the success …

  • The Physical Therapist’s Guide to Patient Retention Image

    articleFeb 4, 2016 | 6 min. read

    The Physical Therapist’s Guide to Patient Retention

    We’re all for helping physical therapists create and retain loyal customers. After all, improving patient retention is one of the absolute best ways to grow your business. All the hard work you put into branding and marketing your practice won’t go very far unless you’re able to attract your target audience, help them successfully complete their plans of care, and send them out into the world as raving fans . While many practice owners focus heavily on …

  • Year of the Monkey? More Like Year of Metrics Image

    articleJan 7, 2016 | 7 min. read

    Year of the Monkey? More Like Year of Metrics

    Welcome to 2016! As we kick off another year of informative blog content, the Chinese zodiac calendar also resets—and 2016 is the Year of the Monkey. Those born in monkey years—including yours truly—are said to possess such character traits as cleverness and curiosity. We monkeys are playful, and we thrive on challenge. The monkey is just one of 12 Chinese zodiac signs, though, and each sign has its own characteristics. (You want to research your sign now, …

  • The Essential Guide to NPS for Private Practice PTs, OTs, and SLPs Image

    articleOct 8, 2015 | 6 min. read

    The Essential Guide to NPS for Private Practice PTs, OTs, and SLPs

    Dale Carnegie said, “To be interesting, be interested.” This wisdom is the foundation of the net promoter score® (NPS). In the simplest of terms, NPS is a standardized customer loyalty metric. It rates how likely a customer is to recommend your brand, product, and/or service to a colleague or friend. NPS is a solid indicator of customer (i.e., patient) engagement and retention , because people typically only recommend brands, products, or services they feel are truly deserving …

  • Popping the Question: Patient Engagement and Why It Matters Image

    articleOct 6, 2015 | 3 min. read

    Popping the Question: Patient Engagement and Why It Matters

    As a physical therapist, you love your patients—but what are you doing to prove it? It’s great that your services help patients get back on their feet, but outcomes alone won’t build your relationship—or your revenue stream. It’s time to take this to the next level: patient engagement. While it doesn’t require you to buy jewelry or rest on bended knee, like a good proposal, patient engagement should be thoughtful and sincere. What? Not sure what I …

  • Data—Do It; Do It Now: Key Takeaways from Ascend 2015 Image

    articleSep 22, 2015 | 5 min. read

    Data—Do It; Do It Now: Key Takeaways from Ascend 2015

    Ben Franklin once said that “diligence is the mother of good luck.” That may have worked in the days of our founding fathers, but today, in our vastly more complicated world, diligence doesn’t quite cut it. One thing that can certainly up the good-fortune factor, though? Data. In yesterday’s Ascend 2015 recap post , I explained why data is inherently linked to the future of rehab therapy. Specifically, I detailed how many speakers at this past weekend’s …

  • Fortune Favors Data: Lessons Learned About Outcomes at Ascend 2015 Image

    articleSep 21, 2015 | 7 min. read

    Fortune Favors Data: Lessons Learned About Outcomes at Ascend 2015

    Carl Sandberg’s 1914 poem “ Chicago ” spawned one of the city’s most popular nicknames: the City of Big Shoulders. The moniker proudly implies that Chicagoans are work horses—always carrying the weight of the world on their shoulders. They’re the toilers, the builders, and the difference-makers. By that definition, rehab therapy is certainly the Profession of Big Shoulders. Thus, it makes sense that this year’s Ascend 2015 took place in the heart of Chicagoland. And as the …

  • Does Cutting Expenses Really Grow Your Practice? Image

    articleJun 19, 2015 | 3 min. read

    Does Cutting Expenses Really Grow Your Practice?

    In this third video of a three-part series, PT and entrepreneurial consultant Jamey Schrier explains why looking at your practice’s staff as an investment—rather than a cost—is the key to achieving business growth and financial success. Want to know more? Watch the video or read on for Jamey’s description: Ask any business “expert” what you should do to increase your clinic’s profits, and he or she likely will advise you to do two things: Cut costs. Increase …

  • Using Your Past as a Crystal Ball Image

    articleJun 18, 2015 | 2 min. read

    Using Your Past as a Crystal Ball

    In the second video of a three-part series, PT and entrepreneurial consultant Jamey Schrier explains why looking into your clinic’s past is the key to driving future success. Want to know more? Watch the video or read Jamey’s description below: What’s the best way to determine how successful you’ll be in the future? Look at your past! Your clinic’s history—especially with respect to business metrics—often are a great indicator of how well you’ll perform moving forward. That …

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