Everything you need to know to better understand how patients use online reviews—and how that use affects patient retention.
I don’t know about you, but I have a hard time with endings—even the end of a good book can leave me feeling melancholy for a few days while I process the fact that my newfound friends are continuing to live their fictional lives without me. While you may not experience pangs of loss over a well-developed character, I’d lay a wager that you feel the pain when a patient bails on you before his or her treatment plan is complete.
Oh, the Net Promoter Score® (NPS®)—a simple customer loyalty metric that packs a meaningful punch. So, how likely is it that your patients would recommend your services to a friend? If you don’t know the answer to this question, then it’s safe to say you’re not tracking your NPS, which means you’re missing out on a veritable goldmine of mission-critical information about how your practice is performing from your patients’ perspective.
These numbers that could mean the difference between growing your practice and shuttering your doors.
Everything physical therapists need to know about the role KPIs play in private practice.
We’re all for helping physical therapists create and retain loyal customers. After all, improving patient retention is one of the absolute best ways to grow your business. All the hard work you put into branding and marketing your practice won’t go very far unless you’re able to attract your target audience, help them successfully complete their plans of care, and send them out into the world as raving fans.
Is your physical therapy practice a cut above the rest? Find out by calculating your Net Promote Score.
Will your physical therapy practice thrive or die over the next few years? It depends on your data, says the speakers from this year’s Ascend business summit.
Are physical therapists valuable? Or are they merely a commodity? Such were the tough questions asked at Ascend 2015.
In this third video of a three-part series, PT and entrepreneurial consultant Jamey Schrier explains why looking at your practice’s staff as an investment—rather than a cost—is the key to achieving business growth and financial success.
In this third video of a three-part series, PT and entrepreneurial consultant Jamey Schrier explains how private practice physical therapy owners can achieve their year-long goals and 90-day sprints by pinpointing one key “to-do” each week.