metrics Archives | Page 2 of 3 | WebPT

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They’re Just Not that Into You: Why Patients Churn (and How to Stop Them)

I don’t know about you, but I have a hard time with endings—even the end of a good book can leave me feeling melancholy for a few days while I process the fact that my newfound friends are continuing to live their fictional lives without me. While you may not experience pangs of loss over a well-developed character, I’d lay a wager that you feel the pain when a patient bails on you before his or her treatment plan is complete.

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Founder Letter: Ask and You Shall Perceive: Why Every Rehab Therapist Must Track NPS

Oh, the Net Promoter Score® (NPS®)—a simple customer loyalty metric that packs a meaningful punch. So, how likely is it that your patients would recommend your services to a friend? If you don’t know the answer to this question, then it’s safe to say you’re not tracking your NPS, which means you’re missing out on a veritable goldmine of mission-critical information about how your practice is performing from your patients’ perspective.

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The Physical Therapist’s Guide to Patient Retention

We’re all for helping physical therapists create and retain loyal customers. After all, improving patient retention is one of the absolute best ways to grow your business. All the hard work you put into branding and marketing your practice won’t go very far unless you’re able to attract your target audience, help them successfully complete their plans of care, and send them out into the world as raving fans.

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Does Cutting Expenses Really Grow Your Practice?

In this third video of a three-part series, PT and entrepreneurial consultant Jamey Schrier explains why looking at your practice’s staff as an investment—rather than a cost—is the key to achieving business growth and financial success.

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Using Your Past as a Crystal Ball

In this second video of a three-part series, PT and entrepreneurial consultant Jamey Schrier explains why looking into your clinic’s past is the key to driving future success.

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