Earlier this week, Heidi Jannenga, PT, DPT, ATC—WebPT’s Co-Founder and Chief Clinical Officer—and John Wallace, WebPT’s Chief Business Development Officer of Revenue Cycle Management, paired up to answer rehab therapists’ most burning billing questions during a live Q&A-style webinar.
Are you happy with your billing system? Would you recommend it to a friend? Those might be tough questions to answer truthfully, especially if you’re the one who chose your practice’s billing software or service.
A smooth, transparent revenue cycle management (RCM) process begets happy, healthy patients. Use these RCM tips and tricks to instill loyalty in your patients.
Does this sound familiar? A patient comes to your clinic for treatment, you bill his or her insurance, the insurance pays the portion for which it is responsible, and you send an invoice to the patient for the remaining balance. Days, weeks, even months go by, and after persistently hounding the patient for his or her payment, you finally receive it.
Last week, WebPT’s trio of billing experts—Dr. Heidi Jannenga, PT, DPT, ATC/L, WebPT President and Co-founder; John Wallace, PT, MS, WebPT Chief Business Development Officer of Revenue Cycle Management; and Dianne Jewell, PT, DPT, PhD, WebPT Director of Clinical Practice, Outcomes, and Education—hosted a live open forum on physical therapy billing.
Adopting a top-notch EMR with a fully integrated billing software can make a huge difference in the success of your practice
Is your physical therapy software going out of business? Learn how to easily switch a different and better system.
When I go clothes shopping, I usually head straight to the clearance rack (I love a good bargain), but—as my husband loves to remind me—there’s a solid reason some of those items didn’t sell for full-price. Sure, sometimes the manufacturer made too many—or a particular style didn’t sell as well as planned.
You probably didn’t start your career as a PT, OT, or SLP because of your passion for medical billing. In fact, few—if any—therapists enjoy the nitty-gritty, technical details of compiling, submitting, and following up on claims. However, it is nice to get paid. And if you want to reap the financial rewards of your efforts—and thus continue to treat patients with the electricity on—you’ve got to submit clean claims that are backed up by strong, defensible documentation. There are no two ways around it. But there is a better way to do it—and that’s with WebPT. Our integrated billing solutions make rehab therapy billing simpler, faster, and smarter—so you can get back to your true passion: improving people’s lives.
WebPT’s Billing software enables users to send HIPAA-compliant electronic claims to thousands of insurance companies as well as government payers. Plus, we route all your claims for you, making your billing more efficient. And because this is a WebPT product, you know you’re getting a top-notch, all-in-one EMR and billing solution as well as access to the industry’s best customer service, educational resources, and innovative technology. You’ll also be able to take advantage of other key features and benefits, including:
- Claim tracking
- EOB and payment posting
- Custom reports
- Clearinghouse integration
- Patient portal, invoicing, and billing
- Insurance eligibility verification
Furthermore, because our billing software is seamlessly integrated with the WebPT EMR, patient information automatically transfers from notes to billing sheets—which means there’s no need for double data-entry and no risk of errors as a result of transferring information. As if that weren’t simple enough, when you use the WebPT Billing software, you also get one simple monthly invoice and a single point of contact.
Looking for a more hands-off solution? The WebPT Billing Service is a full-service option that connects each Member with a team of dedicated billing experts—with regional specialization—who ensure claims are submitted to payers promptly and correctly. When you’re a WebPT Billing Service Member, you have a true billing partner in your corner. If you run into an issue—like a claim denial—your team will help you investigate, appeal, and correct it.
In addition to being great billers, WebPT Billing Service specialists are great teachers. Once a quarter, they’ll sit down with you to discuss your billing report card and suggest ways to improve your clinic’s billing processes. You’ll also have real-time access to more than 150 daily, weekly, and monthly reports, so you’ll know exactly what’s happening with your claims at every stage. Talk about total transparency.
WebPT also partners with several third-party billing companies, thus allowing Members to transfer all of the information in the WebPT Claims Feed Report directly and automatically to the preferred provider of their choice. You can then go into their software, check your claims for accuracy, and submit them to your payers. While this option is not as streamlined as the WebPT Billing software, it is much better than having to enter your information into two distinct systems, which leaves plenty of room for error. In no particular order, here are the most popular billing programs you can use in conjunction with WebPT:
Kareo Billing Service prides itself on staying up to date on the latest billing requirements and insurance rules. They also take the time to explain bills to your patients, freeing up your front-office staff to handle other tasks.
When you combine WebPT with AdvancedMD, you get two industry leaders providing a balanced solution for your billing needs. AdvancedMD offers comprehensive cloud-based billing, which helps clinics boost efficiency, improve revenue cycles, and streamline operations.
Last but not least is CollaborateMD, a web-based billing system that offers clinics with three or more locations the ability to electronically send—and receive—scrubbed claims, which ensures a higher rate of first-pass claim acceptance.
Read this post to find out if you should use a billing software or an RCM service.