• One-on-One Services vs. Group Services Image

    articleDec 7, 2015 | 4 min. read

    One-on-One Services vs. Group Services

    Billing for one-on-one therapy and group therapy services can be tricky (so tricky you may need a bit of therapy yourself). You should never use one-on-one CPT codes if you’ve provided group therapy services, as doing so increases your risk of a Medicare audit. But what, exactly, are you allowed to bill? How do you even know if you’ve provided one-on-one or group therapy? Why is Medicare so complicated? While I don’t have the answer to that …

  • 6 Common HIPAA Compliance Issues to Avoid Image

    articleNov 12, 2015 | 3 min. read

    6 Common HIPAA Compliance Issues to Avoid

    I’m going to turn the lights down low, burn a few candles, play some Norah Jones, and slip into something a little less comfortable: Health Insurance Portability and Accountability Act compliance ( yeah, baby ). Okay, so maybe it’s not the sexiest of topics, but familiarizing yourself with the most common HIPAA compliance issues helps keep your practice in the know—and out of the jailhouse. So, let’s strip it down, shall we? First Things First If you …

  • The PT's Guide to Surviving a HIPAA Breach Image

    articleNov 9, 2015 | 5 min. read

    The PT's Guide to Surviving a HIPAA Breach

    Whether it occurs as the result of a lost work laptop or stolen patient files, a data breach of the Health Insurance Portability and Accountability Act (HIPAA) is a worst-case scenario for healthcare providers (and patients). If you’re a healthcare provider, the minutes, hours, and days following a breach are nearly as important as the steps you take to prevent those breaches in the first place. If you experience a HIPAA breach, here’s what you can do …

  • PQRS 2016: Everything PTs, OTs, and SLPs Need to Know Image

    webinarNov 4, 2015

    PQRS 2016: Everything PTs, OTs, and SLPs Need to Know

    At this point, you’d think satisfying PQRS requirements would be child’s play, but unfortunately, Medicare changes the rules every year. Fortunately, we’ve already combed through the 2016 Final Rule for you and organized everything you need to know about PQRS into a jam-packed, super educational 60-minute webinar. Join us for this beneficial seminar, where hosts Heidi Jannenga and Charlotte Bohnett will: detail 2016 reporting requirements; describe the different reporting methods; and explain how to ensure you successfully …

  • The Initial Visit is Everything Image

    articleOct 12, 2015 | 4 min. read

    The Initial Visit is Everything

    Patient engagement isn’t just about being friendly and nice. It’s about giving your patients the information they need for their treatment to be successful. That’s why it’s so important to prepare your patients for their first visits—in an effort to both set appropriate patient expectations and improve patient retention. Therapy Expectations If a patient has never been to PT before, expect lots of questions. Better yet, preempt those inquiries by sending patients information on how to prepare …

  • The Essential Guide to NPS for Private Practice PTs, OTs, and SLPs Image

    articleOct 8, 2015 | 6 min. read

    The Essential Guide to NPS for Private Practice PTs, OTs, and SLPs

    Dale Carnegie said, “To be interesting, be interested.” This wisdom is the foundation of the net promoter score® (NPS). In the simplest of terms, NPS is a standardized customer loyalty metric. It rates how likely a customer is to recommend your brand, product, and/or service to a colleague or friend. NPS is a solid indicator of customer (i.e., patient) engagement and retention , because people typically only recommend brands, products, or services they feel are truly deserving …

  • ICD-10 Open Forum Image

    webinarOct 5, 2015

    ICD-10 Open Forum

    On October 1, the US officially said RIP to ICD-9 and brought ICD-10 to life. For some of you, the transition might’ve been all sugar and spice—a real treat. But for many others, the switch to the new code set might’ve left you feeling overwhelmed, tricked, or even a bit scared. At the very least, you might be haunted by some lingering questions. That’s where we can help. We’ve brewed a cauldron filled to the brim with …

  • The Essential Guide to Disaster-Proofing Your PT, OT, or SLP Practice Image

    articleSep 28, 2015 | 11 min. read

    The Essential Guide to Disaster-Proofing Your PT, OT, or SLP Practice

    September is Disaster Recovery Month, which makes it a perfect time to think about disaster-proofing your practice. If you’re ready to skip this blog because you don’t think a disaster will impact your practice, consider the following factors: Not all disasters are city-wide events, and a disaster of any scale could destroy your practice. These events come in all shapes and sizes, from the sprinklers going off in your clinic and destroying your equipment, to snow storms …

  • The Ultimate ICD-10 FAQ: Part Deux Image

    articleSep 24, 2015 | 16 min. read

    The Ultimate ICD-10 FAQ: Part Deux

    Just when we thought we’d gotten every ICD-10 question under the sun, we got, well, more questions. Like, a lot more. But, we take that as a good sign, because like a scrappy reporter trying to get to the bottom of a big story, our audience of blog readers and webinar attendees aren’t afraid to ask the tough questions—which means they’re serious about preparing themselves for the changes ahead. And we’re equally serious about providing them with …

  • Back to the Future: ICD-10 Post-Transition Image

    articleSep 23, 2015 | 4 min. read

    Back to the Future: ICD-10 Post-Transition

    Marty McFly started out as a typical teen—carefree with little responsibility—but you know how the story goes: Marty didn’t realize that his actions in the past had the potential to completely erase his existence in the future. Can’t relate to the fictional but oh-so-loveable Marty McFly? With ICD-10 right around the corner, you might have more in common than you think—besides your shared love for Tom Petty or video games. No, I’m talking about something a little …

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