• Year of the Monkey? More Like Year of Metrics Image

    articleJan 7, 2016 | 7 min. read

    Year of the Monkey? More Like Year of Metrics

    Welcome to 2016! As we kick off another year of informative blog content, the Chinese zodiac calendar also resets—and 2016 is the Year of the Monkey. Those born in monkey years—including yours truly—are said to possess such character traits as cleverness and curiosity. We monkeys are playful, and we thrive on challenge. The monkey is just one of 12 Chinese zodiac signs, though, and each sign has its own characteristics. (You want to research your sign now, …

  • Can You Hear Me Now? The Physical Therapist's Guide to Giving and Receiving Feedback at Work Image

    webinarJan 5, 2016

    Can You Hear Me Now? The Physical Therapist's Guide to Giving and Receiving Feedback at Work

    Feedback: everyone wants it. Professional feedback, in particular, helps us become better employees, managers, peers, and providers. It’s mission-critical when it comes to improving patient care and exceeding business objectives. Why, then, are we rarely getting the feedback we need or giving others the feedback they deserve? And when we do deliver feedback, why doesn’t it always have the desired effect? On January 26, Dr. Heidi Jannenga will team up with special guest and renowned leadership coach …

  • Christmas Comes Early: WebPT Product Updates Better than Grandma's Fruitcake Image

    articleDec 14, 2015 | 2 min. read

    Christmas Comes Early: WebPT Product Updates Better than Grandma's Fruitcake

    This holiday season, we’re helping Santa scratch a few items off your wish list by delivering two highly-requested features aimed at giving you more time in your day. The WebPT Product team scoured our various listening posts—like our NPS surveys, our Ideas Portal , Therabill’s Suggestion Portal , and the feedback we’ve received through our Support department and interviews with our Members—to find a few popular requests. Now, thanks to the hard work of the WebPT elves, …

  • Digital Critical: Data Protection, Password Security, and Computer Safeguards Image

    articleDec 9, 2015 | 10 min. read

    Digital Critical: Data Protection, Password Security, and Computer Safeguards

    In the past five years, the way rehab therapists perceive—and use—information technology in their clinics has changed dramatically. We used to manage our files with stationary computers and back-room servers we could only access within the office. Now, our teams are mobile, and we use tablets, laptops, and phones to access the powerful cloud applications—including the WebPT EMR —that help us do our jobs. Essentially, the servers of yesteryear have migrated to the cloud.  With this new …

  • One-on-One Services vs. Group Services Image

    articleDec 7, 2015 | 4 min. read

    One-on-One Services vs. Group Services

    Billing for one-on-one therapy and group therapy services can be tricky (so tricky you may need a bit of therapy yourself). You should never use one-on-one CPT codes if you’ve provided group therapy services, as doing so increases your risk of a Medicare audit. But what, exactly, are you allowed to bill? How do you even know if you’ve provided one-on-one or group therapy? Why is Medicare so complicated? While I don’t have the answer to that …

  • 6 Common HIPAA Compliance Issues to Avoid Image

    articleNov 12, 2015 | 3 min. read

    6 Common HIPAA Compliance Issues to Avoid

    I’m going to turn the lights down low, burn a few candles, play some Norah Jones, and slip into something a little less comfortable: Health Insurance Portability and Accountability Act compliance ( yeah, baby ). Okay, so maybe it’s not the sexiest of topics, but familiarizing yourself with the most common HIPAA compliance issues helps keep your practice in the know—and out of the jailhouse. So, let’s strip it down, shall we? First Things First If you …

  • The PT's Guide to Surviving a HIPAA Breach Image

    articleNov 9, 2015 | 5 min. read

    The PT's Guide to Surviving a HIPAA Breach

    Whether it occurs as the result of a lost work laptop or stolen patient files, a data breach of the Health Insurance Portability and Accountability Act (HIPAA) is a worst-case scenario for healthcare providers (and patients). If you’re a healthcare provider, the minutes, hours, and days following a breach are nearly as important as the steps you take to prevent those breaches in the first place. If you experience a HIPAA breach, here’s what you can do …

  • PQRS 2016: Everything PTs, OTs, and SLPs Need to Know Image

    webinarNov 4, 2015

    PQRS 2016: Everything PTs, OTs, and SLPs Need to Know

    At this point, you’d think satisfying PQRS requirements would be child’s play, but unfortunately, Medicare changes the rules every year. Fortunately, we’ve already combed through the 2016 Final Rule for you and organized everything you need to know about PQRS into a jam-packed, super educational 60-minute webinar. Join us for this beneficial seminar, where hosts Heidi Jannenga and Charlotte Bohnett will: detail 2016 reporting requirements; describe the different reporting methods; and explain how to ensure you successfully …

  • The Initial Therapy Appointment is Everything Image

    articleOct 12, 2015 | 4 min. read

    The Initial Therapy Appointment is Everything

    Patient engagement isn’t just about being friendly and nice. It’s about giving your patients the information they need to help their treatment succeed. That’s why it’s so important to prepare your patients for their first therapy appointment—in an effort to both set appropriate patient expectations and improve patient retention. Therapy Expectations If a patient has never been to therapy appointment before, expect lots of questions. Better yet, preempt those inquiries by sending patients information about how to …

  • The Essential Guide to NPS for Private Practice PTs, OTs, and SLPs Image

    articleOct 8, 2015 | 6 min. read

    The Essential Guide to NPS for Private Practice PTs, OTs, and SLPs

    Dale Carnegie said, “To be interesting, be interested.” This wisdom is the foundation of the net promoter score® (NPS). In the simplest of terms, NPS is a standardized customer loyalty metric. It rates how likely a customer is to recommend your brand, product, and/or service to a colleague or friend. NPS is a solid indicator of customer (i.e., patient) engagement and retention , because people typically only recommend brands, products, or services they feel are truly deserving …

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