• Undoing Denials: Managing Claim Rejections and Appeals in PT Billing Image

    articleOct 20, 2016 | 7 min. read

    Undoing Denials: Managing Claim Rejections and Appeals in PT Billing

    When the stakes aren’t high, people are more forgiving of flubs. If you have a bad hand, a missed stroke, or a poor toss, you may cry, “Mulligan!”—and get a do-over. But, what happens when the stakes are high—like when you’re billing for physical therapy services, and you suffer a denied claim? Do you get a mulligan? The short answer: yes. The long answer: I wouldn’t necessarily call appealing a denied claim a “do-over,” but the important …

  • 6 Steps to Giving Meaningful Feedback in the Workplace Image

    articleSep 26, 2016 | 7 min. read

    6 Steps to Giving Meaningful Feedback in the Workplace

    Feedback is a funny thing. Everyone loves to receive it, but no one likes to give it. And that spells trouble. Because without feedback, there is no improvement; and without improvement, relationships fail—especially in business. After all, employees leave managers, not companies . That’s right; at the end of the day, employees disengage and eventually quit because of poor relationships with their coworkers and leaders. And the root cause of that failed partnership often is feedback—or lack …

  • Front Line Defense: Getting into the Patient Payment Red Zone Image

    articleAug 26, 2016 | 4 min. read

    Front Line Defense: Getting into the Patient Payment Red Zone

    When it comes to maximizing your practice’s revenue, it’s no longer enough to know your contracts and your top referral sources; today, successful billing also means collecting payment from patients at the time of service. That’s because—thanks in large part to healthcare reform efforts— patient financial responsibility is increasing . In fact, copays are running as high as $50 to $75 a visit. Furthermore, patients with high deductible plans are responsible for coming up with more than …

  • Billing for Dry Needling Image

    articleAug 8, 2016 | 6 min. read

    Billing for Dry Needling

    It’s safe to say that trigger point dry needling has been getting under our skin (pun very much intended). That’s because we get a lot of questions about billing for dry needling—specifically, about whether physical therapists are actually allowed to bill for the practice—and there isn’t an easy answer. In fact, there isn’t an answer at all. Here’s why: The Scope-of-Practice Problem Dry needling has taken some heat. Back in 2009, the American Academy of Orthopedic Manual …

  • How to Solicit Patient Reviews and Testimonials Image

    articleAug 2, 2016 | 6 min. read

    How to Solicit Patient Reviews and Testimonials

    If you’re a private practice rehab therapist looking to grow your business, you have a lot of options for attracting new patients—from diversifying your revenue stream with unique services to boosting your marketing spend. A less obvious—but equally important—piece of the growing-your-practice puzzle: tapping your existing customer base to help you gain new customers. More specifically, I’m alluding to harnessing the power of happy patients to help spread the love to potential patients. How? By soliciting customer …

  • New Business Checklist for Private Practice PTs Image

    articleJul 29, 2016 | 8 min. read

    New Business Checklist for Private Practice PTs

    In the world of tasks and to-dos, there’s nothing quite as satisfying as completing a checklist (amirite?). I certainly believe this is true—which means, I can check “being right” off of my list of to-dos for today. Cha-ching! But, enough about me. If you’re starting a physical therapy clinic , you’ve probably got enough tasks floating around in your mind to make a list a mile long—and that list has to cover all of your bases. Feeling …

  • What Happens if Your Physical Therapy Software Goes Out of Business? Image

    articleJul 15, 2016 | 7 min. read

    What Happens if Your Physical Therapy Software Goes Out of Business?

    You’ve most likely heard the news: PTOS is going out of business. That means that in a few short months, PTOS customers will be left without a physical therapy practice management and billing software solution, so they’ve got to find new systems—stat . After all, no one wants to lose all of their valuable patient and business data—nor do they want to wait until the last minute to find a replacement. Shopping for a PTOS alternative, partnering with …

  • Best Physical Therapy Business Conferences for 2016 Image

    articleJul 12, 2016 | 3 min. read

    Best Physical Therapy Business Conferences for 2016

    I can’t believe it’s already July. Seriously, as fast as this year’s moving, it won’t be long before I don a pair of cozy candy-cane socks and start bustin’ out my best cookie recipes . And what’s more exciting than the thought of eating holiday cookies? Nothing, really. But, a close second is the thought of attending some of the physical therapy industry’s best conferences. Now, several of our favorite events are already behind us ( CSM …

  • Better Together: 3 Reasons You Shouldn’t Attend Conferences Alone Image

    articleJun 24, 2016 | 4 min. read

    Better Together: 3 Reasons You Shouldn’t Attend Conferences Alone

    Typically, businesses—especially small businesses—pick one lucky employee to attend a relevant conference. In health care, the plot thickens a bit, because practitioners need to complete continuing education units (CEUs) to maintain their licenses. Thus, clinic directors and owners jump through all kinds of logistical hoops to ensure that: their therapists fulfill the requirements necessary to continue practicing, their practices aren’t short-staffed, and their appointment schedules are conducive to patient needs. It’s inevitable in private practice that, at …

  • How to Better Manage Your Staff Within WebPT Image

    articleJan 11, 2016 | 4 min. read

    How to Better Manage Your Staff Within WebPT

    Businesses are like ecosystems—and that analogy certainly applies to rehab therapy practices. There are many factors that influence how a business operates. Everything has to be in balance; otherwise, every part of your practice feels the impact—from your patients to your front office staff. So, how do you keep your ecosystem healthy? Part of it comes from having the right staff —and a solid management system—in place. But, you also need the right tools to propel your …

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