• They’re Just Not that Into You: Why Patients Churn (and How to Stop Them) Image

    articleJul 28, 2017 | 7 min. read

    They’re Just Not that Into You: Why Patients Churn (and How to Stop Them)

    I don’t know about you, but I have a hard time with endings—even the end of a good book can leave me feeling melancholy for a few days while I process the fact that my newfound friends are continuing to live their fictional lives without me. While you may not experience pangs of loss over a well-developed character, I’d lay a wager that you feel the pain when a patient bails on you before his or her …

  • The Dos and Don’ts of Working With Insurance Companies Image

    articleJul 7, 2017 | 6 min. read

    The Dos and Don’ts of Working With Insurance Companies

    In 2016, Forbes reported that doctors spend more than 66% of their time on paperwork. And a good deal of that paper-pushing is insurance-related. There’s no denying that working with insurance companies is a challenging—yet required—part of running a rehab therapy clinic. One of the biggest hurdles in this professional relationship is negotiating contracts. Most medical professionals have at least heard a story of a nightmare negotiation that led to nothing but frustration. Ultimately, insurance companies usually …

  • Collections Letter Templates Image

    downloadDec 22, 2016

    Collections Letter Templates

    Turn on any mobster film, and you’ll quickly understand the importance of paying back any owed debts. Likewise, rehab therapy patients with overdue accounts need to eventually pay up; after all, your business depends on your success in collecting those funds. Plus, if these issues fester with enough patients—and for extended time periods—you run the risk of closing your doors for good. So how do you navigate the tightrope of writing an urgent collections letters that's stern, …

  • Conquering Credentialing: What PTs, OTs, and SLPs Need to Know About Insurance Enrollment Image

    articleDec 20, 2016 | 4 min. read

    Conquering Credentialing: What PTs, OTs, and SLPs Need to Know About Insurance Enrollment

    Going into business for yourself means financial freedom and the ability to be your own boss. Of course, being in charge means contending with all the ongoing logistical challenges of running a therapy practice—including ensuring that all of your treating therapists are credentialed with all of your major payers. Otherwise, you leave your practice vulnerable to denied claims—and thus, reduced cash-flow. With that in mind, here’s the 4-1-1 on credentialing. Earning Those Credentials Getting credentialed (i.e., enrolling …

  • FOP Hacks: How to Maximize Your Use of the WebPT Scheduler Image

    articleDec 8, 2016 | 5 min. read

    FOP Hacks: How to Maximize Your Use of the WebPT Scheduler

    WebPT’s intuitive EMR can help you cover all your clinical and logistical bases. But, to get the most bang for your buck, you and your staff should be using the application to its full potential. On that note, even the experts among us could benefit from a brief reminder course in Front Office 101 to get their practices running a little smoother. With that, here are five hacks to make your life a little easier when using …

  • Collaboration Compliance: The Ins and Outs of Team Therapy and Group Therapy Image

    articleOct 21, 2016 | 4 min. read

    Collaboration Compliance: The Ins and Outs of Team Therapy and Group Therapy

    Understanding the nuances of team therapy and group therapy —and how to bill for each—presents some challenges; based on the ol’ English language, you’d think these analogous terms are virtually the same. But, when it comes to rehab therapy billing, these two phrases are non-interchangeable—and treating them the same could put your practice at risk of claim denials or audits. So, how do know if you’re billing the right codes for treatment scenarios involving multiple patients—or multiple …

  • Undoing Denials: Managing Claim Rejections and Appeals in PT Billing Image

    articleOct 20, 2016 | 7 min. read

    Undoing Denials: Managing Claim Rejections and Appeals in PT Billing

    When the stakes aren’t high, people are more forgiving of flubs. If you have a bad hand, a missed stroke, or a poor toss, you may cry, “Mulligan!”—and get a do-over. But, what happens when the stakes are high—like when you’re billing for physical therapy services, and you suffer a denied claim? Do you get a mulligan? The short answer: yes. The long answer: I wouldn’t necessarily call appealing a denied claim a “do-over,” but the important …

  • 6 Steps to Giving Meaningful Feedback in the Workplace Image

    articleSep 26, 2016 | 7 min. read

    6 Steps to Giving Meaningful Feedback in the Workplace

    Feedback is a funny thing. Everyone loves to receive it, but no one likes to give it. And that spells trouble. Because without feedback, there is no improvement; and without improvement, relationships fail—especially in business. After all, employees leave managers, not companies . That’s right; at the end of the day, employees disengage and eventually quit because of poor relationships with their coworkers and leaders. And the root cause of that failed partnership often is feedback—or lack …

  • Front Line Defense: Getting into the Patient Payment Red Zone Image

    articleAug 26, 2016 | 4 min. read

    Front Line Defense: Getting into the Patient Payment Red Zone

    When it comes to maximizing your practice’s revenue, it’s no longer enough to know your contracts and your top referral sources; today, successful billing also means collecting payment from patients at the time of service. That’s because—thanks in large part to healthcare reform efforts— patient financial responsibility is increasing . In fact, copays are running as high as $50 to $75 a visit. Furthermore, patients with high deductible plans are responsible for coming up with more than …

  • Billing for Dry Needling Image

    articleAug 8, 2016 | 6 min. read

    Billing for Dry Needling

    It’s safe to say that trigger point dry needling has been getting under our skin (pun very much intended). That’s because we get a lot of questions about billing for dry needling—specifically, about whether physical therapists are actually allowed to bill for the practice—and there isn’t an easy answer. In fact, there isn’t an answer at all. Here’s why: The Scope-of-Practice Problem Dry needling has taken some heat. Back in 2009, the American Academy of Orthopedic Manual …

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