• Can You Hear Me Now? The Physical Therapist's Guide to Giving and Receiving Feedback at Work Image

    webinarJan 5, 2016

    Can You Hear Me Now? The Physical Therapist's Guide to Giving and Receiving Feedback at Work

    Feedback: everyone wants it. Professional feedback, in particular, helps us become better employees, managers, peers, and providers. It’s mission-critical when it comes to improving patient care and exceeding business objectives. Why, then, are we rarely getting the feedback we need or giving others the feedback they deserve? And when we do deliver feedback, why doesn’t it always have the desired effect? On January 26, Dr. Heidi Jannenga will team up with special guest and renowned leadership coach …

  • Eligibility Verification and Your Front Office Image

    articleJul 22, 2015 | 4 min. read

    Eligibility Verification and Your Front Office

    The success or failure of each patient claim begins and ends in the front office. Why? Patient insurance  eligibility verification  is the first—and perhaps most critical—step in the billing process. That means your front office has to be on the ball to obtain and accurately record all eligibility information. Your staff is responsible for determining each patient’s insurance eligibility, including: coinsurance or copay, deductible, benefits cap, where to send the claim, whether the payer requires specialized forms …

  • 4 Factors Affecting Your Physical Therapist Salary Image

    articleJun 15, 2015 | 5 min. read

    4 Factors Affecting Your Physical Therapist Salary

    Physical therapists are empathetic by nature. As such, most didn’t get into the PT profession to make bank. That being said, empathy doesn’t pay the bills. Luckily, the impact you make on your patients’ lives actually does. You get paid to treat patients. Now, how much you get paid—i.e., the salary you receive from your place of employment—to treat those patients depends on a lot of factors. Let’s examine: 1. Location, Location, Location As expected, where you …

  • Beat the Burnout: Time Management Tips for Private Practice PTs Image

    webinarJun 2, 2015

    Beat the Burnout: Time Management Tips for Private Practice PTs

    Between treating patients, completing CEUs, running a business, and managing staff, it’s hard to have a life outside of work; heck, it’s probably difficult to keep your head on straight some days. Such are the trials and tribulations of a private practice PT. And with so many tasks and people competing for your attention, you might find yourself dealing with a bad case of burnout. So, how do you wear so many hats—and juggle so many responsibilities—while …

  • Inside Job: Combating Employee Theft in Your Practice Image

    articleMay 12, 2015 | 8 min. read

    Inside Job: Combating Employee Theft in Your Practice

    I spent my youth working in retail and at restaurants—two industries rife with high turnover rates and employee theft. Still, I was always shocked when I heard that an employee had been fired for pocketing cash from the registers or stealing merchandise from the shelves. Believe it or not, theft isn’t relegated to these two industries. Private medical practices also must combat theft—and it occurs way more often than you think. According to this Physicians Practice article …

  • Hiring the Right Marketing and Sales Person for Your Practice Image

    articleMay 15, 2014 | 5 min. read

    Hiring the Right Marketing and Sales Person for Your Practice

    As a physical therapist, you know that the vast majority of the general public could benefit from your services in one way or another. The sad reality, though, is that most people don’t even know what physical therapists do —let alone how seeing a PT could drastically improve their quality of life. In any business, though, profits are driven by demand. And if you want to keep your doors open—or better yet, grow your practice—then you have …

  • What to Look For in a Front Office Staff Image

    articleMar 17, 2014 | 5 min. read

    What to Look For in a Front Office Staff

    As a clinic director or owner, you know that strategic hiring plays a key role in the success of your practice. But are you applying this knowledge to your front office staff hires? According to  Monster.com , “failure to devote time and resources to your small business hiring strategy for non-clinical positions is a common mistake for even the most talented of clinicians in private practice.” And this common mistake can adversely affect your business—not only in …

  • Cultivating Company Culture in Your Practice Image

    webinarJan 30, 2014

    Cultivating Company Culture in Your Practice

    “Culture” is fast becoming a buzzword in the business world. Not only does it help top companies hire—and retain—quality talent, but also it’s emerging as one of the best indicators of and reasons for success. In this month’s webinar, find out: Why culture is such a big deal for businesses How you can establish and maintain the right one for your practice How to hire for cultural fit Ways to demonstrate your culture online and in your …

  • 5 Ways to Bring Your Company Culture to Life Image

    articleJan 22, 2014 | 5 min. read

    5 Ways to Bring Your Company Culture to Life

    Too often, company culture is like a bad romance; it starts out hot but later fizzles when other distractions get in the way. Like any lasting relationship, though, an enduring company culture requires a continuous investment of time, effort, and attention. Sure, it’s important to identify and record your cultural values , but words without action are just letters on a page. Culture—at least the kind you want—doesn’t just happen on it’s own. It’s up to you …

  • Hiring for Cultural Fit Image

    articleJan 21, 2014 | 7 min. read

    Hiring for Cultural Fit

    If you’ve been following our blog posts this month, you might’ve noticed a recurring theme—besides company culture in general—and that’s the importance of hiring the right people for your practice. From the cost of recruiting, screening, and interviewing to the cost of onboarding and training, hiring is a huge investment for companies, and if you don’t hire the right candidates, it can come at a big expense. According to a 2012 CareerBuilder poll , 69% of companies …

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