• Legal Compliance: One More Reason to Collect Patient Deductibles and Copays Image

    articleJul 24, 2017 | 6 min. read

    Legal Compliance: One More Reason to Collect Patient Deductibles and Copays

    Collecting coinsurance, copays, and deductibles upfront is an important piece of the effort to accurately value the services we provide. And yet, we still hear about practices that routinely waive their patients’ deductibles and copays. Today, I’ll discuss another reason not to routinely waive deductibles and copays. In the past, I’ve written about collecting deductibles and copays when a patient presents with a federally funded insurance like Medicare . In cases involving the Department of Justice, the …

  • Behind Payment Lines: Advice from a Former Insurance Company Employee Image

    articleApr 3, 2017 | 11 min. read

    Behind Payment Lines: Advice from a Former Insurance Company Employee

    No business relationship is—or ever will be—perfect. Then again, very few people ever stand up and make a toast to their insurance company. In fact, both providers and patients tend to complain about rising healthcare costs , long wait times when trying to reach payer reps, and unclear answers once they actually get through to a real person. This is nothing new. And while some providers may think their payers like to play games, WebPT Billing Success …

  • Common Questions from Our Patient Sticker Shock Webinar Image

    articleMar 31, 2017 | 33 min. read

    Common Questions from Our Patient Sticker Shock Webinar

    From copays and deductibles to payer contracts and benefits verification, understanding all the nuances of third-party insurances is tough enough for healthcare providers—let alone their patients. In WebPT’s most recent webinar— Suppressing Sticker Shock: How to Handle Your Patients’ High-Deductible Health Plans —co-hosts Heidi Jannenga, PT, DPT, ATC/L, the cofounder and president of WebPT, and WebPT CEO Nancy Ham provided a lot of great advice on how to have productive conversations about healthcare costs with your patients—without …

  • Suppressing Sticker Shock: How to Handle Your Patients’ High-Deductible Health Plans Image

    webinarFeb 23, 2017

    Suppressing Sticker Shock: How to Handle Your Patients’ High-Deductible Health Plans

    Copayments, coinsurances, unresolved balances—oh my! Any one of these can cause headaches for healthcare providers, but as healthcare reform efforts shift more and more financial burden to insurance beneficiaries, today’s practitioners are increasingly facing all three. And these challenges are not only hurting their patient acquisition and retention rates, but also their bottom lines. Tired of spending time verifying benefits only to lose those patients to copay sticker shock? Stuck in a constant cycle of pursuing past-due …

  • 9 Tips for Making Technology a Time-Saver in Your Practice Image

    articleFeb 10, 2017 | 7 min. read

    9 Tips for Making Technology a Time-Saver in Your Practice

    Ever wonder if you’re using technology to its fullest capabilities? Or, perhaps you regularly ask yourself, “How can I manage my clinic more efficiently?” To boost operational efficiencies, remain competitive, and lower costs—oh, and to keep your sanity in check—you may want to adopt some strategies that will put technology to work for you. On that note, check out these nine time-saving tips: 1. Adopt a secure, reliable EMR. What’s good for rehab therapists—in terms of efficiency …

  • 2016 Rehab Therapy Year in Review Image

    articleDec 27, 2016 | 10 min. read

    2016 Rehab Therapy Year in Review

    While we’re about to close the books on 2016, we thought it would be nice—and educational—to look back on some of the therapy industry trends, advancements, and hot topics that made headlines throughout the year. Plus, most of these items will impact you and your practice in 2017 and beyond—so, as we look back, don’t forget to look forward. Okay, here we go! Clinical Trends What are those weird suction cups all about? If you, like many …

  • Is Your Healthcare Practice HIPAA-Compliant on Social Media? [Quiz] Image

    articleNov 22, 2016 | 1 min. read

    Is Your Healthcare Practice HIPAA-Compliant on Social Media? [Quiz]

    Using social media for your healthcare practice is a great way to connect with your patients on a more personal level. And while that’s exciting—and awesome—it also comes with some risks. After all, when you put your practice out there on the good ol’ World Wide Web, you have to take even more care to protect your patients’ privacy and comply with all HIPAA regulations . So, in the spirit of testing your social-media savvy, take this …

  • Sink or Swim: How Well Do You Know HIPAA? [Quiz] Image

    articleAug 30, 2016 | 1 min. read

    Sink or Swim: How Well Do You Know HIPAA? [Quiz]

    The threat of a HIPAA violation or breach is almost as scary as the thought of dangling your feet into a murky lake. (I mean, who really knows what lurks in dark water? Yikes!) That’s why we created this HIPAA quiz—to help you figure out how well you can navigate even the sketchiest of situations. And while we can’t promise that you won’t ever run into a lake monster, we can certainly say you’ll come out the …

  • 10 Tips for Social Media Compliance Image

    articleDec 29, 2015 | 3 min. read

    10 Tips for Social Media Compliance

    Your patients are using social media to inform decisions about their own health care, so as a smart healthcare provider, you should be using social media, too. But because of non-compliance concerns, you also must be judicious with its use. Social media is anything but private —and it's practically permanent. Once you put something on the Internet, chances are really, really good it will exist there forever. You may think you deleted that tweet or picture, but …

  • Digital Critical: Data Protection, Password Security, and Computer Safeguards Image

    articleDec 9, 2015 | 10 min. read

    Digital Critical: Data Protection, Password Security, and Computer Safeguards

    In the past five years, the way rehab therapists perceive—and use—information technology in their clinics has changed dramatically. We used to manage our files with stationary computers and back-room servers we could only access within the office. Now, our teams are mobile, and we use tablets, laptops, and phones to access the powerful cloud applications—including the WebPT EMR —that help us do our jobs. Essentially, the servers of yesteryear have migrated to the cloud.  With this new …

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