• Are Your Patients Really Satisfied? 5 Metrics to Find Out. Image

    articleAug 21, 2014 | 10 min. read

    Are Your Patients Really Satisfied? 5 Metrics to Find Out.

    Physical therapy can be a long, hard, difficult—and yes, sometimes unenjoyable—experience. So what, then, keeps patients coming back for more? Well, it’s probably safe to assume that it’s not the sweat-inducing gym sessions or the wince-eliciting manual therapy. Rather, I would argue it’s the feeling your patients have when they leave your clinic at the end of their visits. How are they feeling as they walk to the parking lot? Satisfied? Happy? You might not realize it, …

  • What You Need to Know About Calculating Expenses Image

    articleAug 12, 2014 | 3 min. read

    What You Need to Know About Calculating Expenses

    We briefly talked about totaling up expenses in order to calculate your net cost per visit in a previous post , but today, let’s take a deeper dive into the expenses side of things. Admittedly, it’s not the most exciting topic, but it’s necessary nonetheless, so here we go. Below are four metrics to help you get a handle on the costs of doing business (adapted from this article ): 1. Wages divided by net revenue. Rehab …

  • Does Customer Service Matter? The Answer Might Surprise You. Image

    articleMay 8, 2014 | 5 min. read

    Does Customer Service Matter? The Answer Might Surprise You.

    When I started researching the importance of customer service, I assumed I’d find plenty of well-written articles that touted the dramatic impact of customer service on company success. As far as I was concerned, customer service was a solid foundation on which a company could build its sales and marketing strategy. So, boy, was I surprised when Ken Makovsky wrote in Forbes that customer service might not be as critical as I once thought—at least for some. …

  • Scale for Success Image

    articleMar 20, 2014 | 4 min. read

    Scale for Success

    Managing growth within a multi-location organization through standardization, communication, and inclusion In today’s ultra-competitive healthcare environment, it is crucial to the success of your organization to take advantage of every possible opportunity to grow despite competitive threats from much larger players. One of the main reasons organizations attempt to grow is to take advantage of the many benefits (otherwise known as “economies of scale”) that result from such growth. As clinic owners, when we think of growth, …

  • What to Look For in a Front Office Staff Image

    articleMar 17, 2014 | 5 min. read

    What to Look For in a Front Office Staff

    As a clinic director or owner, you know that strategic hiring plays a key role in the success of your practice. But are you applying this knowledge to your front office staff hires? According to  Monster.com , “failure to devote time and resources to your small business hiring strategy for non-clinical positions is a common mistake for even the most talented of clinicians in private practice.” And this common mistake can adversely affect your business—not only in …

  • Get to Know WebPT Image

    webinarFeb 28, 2014

    Get to Know WebPT

    Want to see the leading rehab therapy-specific EMR live and in action? Here’s your chance. In this month’s webinar, hosts Heidi Jannenga, PT, and Marketing Director Mike Manheimer will give you an introductory tour of WebPT, including who we are as a company as well as our documentation solution, built-in compliance features, and business tools. Plus, you’ll have a chance to ask all your burning EMR questions at the end of the presentation.

  • articleDec 5, 2013 | 3 min. read

    WebPT Helps Finish Line PT Achieve Greatness

    Earlier this year at Evolve New York, we were lucky enough to meet Finish Line PT owner Michael Conlon, PT and learn how WebPT has helped his clinic reach a new level of success. Today, we thought we’d share his story with you. Located in the Chelsea neighborhood of Manhattan, Finish Line PT is an outpatient physical therapy clinic that specializes in treating endurance athletes, like runners and triathletes. Since opening its doors in 2006 as a …

  • articleMar 18, 2013 | 3 min. read

    Get Your Life Back: Billing Best Practices for Rehab Therapists, Part 4

    Billing is one of the most important aspects of running a rehab therapy clinic, aside from patient care. But it can also be one of the most challenging, especially if you’re working with a billing process that doesn’t suit your clinic. The right billing method should streamline your workflow, increase your profitability, and free up some much needed bandwidth. Just think, what could you do with some extra time? With that in mind, we’re going to devote the next …

  • articleMar 14, 2013 | 4 min. read

    Get Your Life Back: Billing Best Practices for Rehab Therapists, Part 3

    Billing is one of the most important aspects of running a rehab therapy clinic, aside from patient care. But it can also be one of the most challenging, especially if you’re working with a billing process that doesn’t suit your clinic. The right billing method should streamline your workflow, increase your profitability, and free up some much needed bandwidth. Just think, what could you do with some extra time. With that in mind, we’re going to devote the next …

  • webinarJul 5, 2012

    Innovations in Therapy Equipment, Game Changers for Your Clinic

    In this webinar, we’ll discuss innovations in front-office and clinical equipment as well as new technology you can adapt for your therapy practice. Additionally, we’ll detail how to implement these game changers in a way that’s friendly to your budget, clinic space, and customer base. This webinar was hosted by WebPT Product Expert Michael Manheimer and WebPT Sales/Marketing Ninja Lindsay Bayuk. Webinar attendees will learn: Space-saving, hi-tech therapy equipment like RedCord Front-office gadgets like Inofile and WebPT’s …

Pages

Achieve greatness in practice with the ultimate EMR for PTs, OTs, and SLPs.