• Why RCM is a Practice-Wide Endeavor Image

    articleJun 20, 2016 | 5 min. read

    Why RCM is a Practice-Wide Endeavor

    If you think revenue cycle management (RCM) only involves billing your patients, then Houston, we have a problem. As indicated in this Greenway Health resource, your RCM strategy should account for the manner in which your practice generates, captures, and collects revenue—and that means getting your whole crew on board with adopting optimal RCM practices. But before you can launch a successful RCM strategy, you should perform a pre-check. Here are a few questions to ask yourself …

  • 4 Keys to Keeping a Steady Cash Flow Image

    articleMay 18, 2016 | 5 min. read

    4 Keys to Keeping a Steady Cash Flow

    As a private practice clinic owner, you’re probably familiar with the cold sweat-inducing struggle to keep a steady cash flow. Claims management muck-ups, inefficient processes, staff issues, and lack of insight into your clinic’s financial health can leave you feeling like you’re riding a revenue rollercoaster. So, whether you’re trying to maximize reimbursements , combat employee theft , or optimize patient payments , these four keys to maintaining a steady cash flow will help you even out …

  • How the Affordable Care Act Impacts Patient Payment Collection Image

    articleMay 16, 2016 | 5 min. read

    How the Affordable Care Act Impacts Patient Payment Collection

    You take the good; you take the bad. You take ’em both, and you have healthcare reform. Like most government-led initiatives, healthcare reform in general—and the Affordable Care Act (ACA) in particular—has inspired a lot of passionate debate. And that’s because, while it has expanded health coverage to millions of previously uninsured people (woo-hoo!), it also has given way to some less-than-positive consequences. One such effect: the trend toward increased patient financial responsibility (whomp, whomp). Out-of-Pocket Overload …

  • Founder Letter: 3 Ways Your Practice is Losing Money Image

    articleMay 5, 2016 | 7 min. read

    Founder Letter: 3 Ways Your Practice is Losing Money

    Much like the patients you treat, your practice can appear healthy on the outside despite significant internal issues. And when those issues are money-related, the consequences can be deadly. If your practice already is in the red, you know you’ve got some pretty serious cash flow problems. But even if you’re in the black every month, you may still be washing dollars down the drain. While there are myriad ways your practice might inadvertently be losing revenue, …

  • 3 Things You’ve Gotta Know About Running a PT Practice Image

    articleApr 7, 2016 | 8 min. read

    3 Things You’ve Gotta Know About Running a PT Practice

    As physical therapists, we’re observant. We closely examine movements, attentively listen to patient complaints, and expertly read between the lines. Unfortunately, though, we don’t always give that level of attention to the non-clinical stuff. Because while we’re expert empathizers, we’re not the strongest scrutinizers. And when it comes to business, you need to scrupulously scrutinize. I worked as a physical therapist for more than 15 years, and I spent a good portion of that time as a …

  • How to Better Manage Your Staff Within WebPT Image

    articleJan 11, 2016 | 4 min. read

    How to Better Manage Your Staff Within WebPT

    Businesses are like ecosystems—and that analogy certainly applies to rehab therapy practices. There are many factors that influence how a business operates. Everything has to be in balance; otherwise, every part of your practice feels the impact—from your patients to your front office staff. So, how do you keep your ecosystem healthy? Part of it comes from having the right staff —and a solid management system—in place. But, you also need the right tools to propel your …

  • Year-End To-Dos for Your Physical Therapy Practice Image

    articleDec 21, 2015 | 3 min. read

    Year-End To-Dos for Your Physical Therapy Practice

    The new year is a time to begin again with a clean slate—and to tackle all those to-dos you’ve been putting off. Before you pop the champagne (or pour yourself a large cup of coffee) to prepare for your New Year’s Eve celebrations, take some time to make sure your practice is prepared, too. This may be a busy time of year for you, as patients hurry to take advantage of their remaining benefits before insurance plans …

  • How Financial Transparency Impacts Patient Satisfaction Image

    articleOct 14, 2015 | 3 min. read

    How Financial Transparency Impacts Patient Satisfaction

    As healthcare consumers become increasingly aware of the rising cost of treatment, the phrase “So, what’s it gonna cost me?” likely will take over the patient-provider conversation. Thanks in part to the Internet, individuals have more access than ever to information regarding treatment plans and average costs. Before a patient even walks into your practice, there’s a good chance he or she already has a perceived value of your services. So, throwing financial transparency to the wind …

  • The Initial Therapy Appointment is Everything Image

    articleOct 12, 2015 | 4 min. read

    The Initial Therapy Appointment is Everything

    Patient engagement isn’t just about being friendly and nice. It’s about giving your patients the information they need to help their treatment succeed. That’s why it’s so important to prepare your patients for their first therapy appointment—in an effort to both set appropriate patient expectations and improve patient retention. Therapy Expectations If a patient has never been to therapy appointment before, expect lots of questions. Better yet, preempt those inquiries by sending patients information about how to …

  • The Essential Guide to NPS for Private Practice PTs, OTs, and SLPs Image

    articleOct 8, 2015 | 6 min. read

    The Essential Guide to NPS for Private Practice PTs, OTs, and SLPs

    Dale Carnegie said, “To be interesting, be interested.” This wisdom is the foundation of the net promoter score® (NPS). In the simplest of terms, NPS is a standardized customer loyalty metric. It rates how likely a customer is to recommend your brand, product, and/or service to a colleague or friend. NPS is a solid indicator of customer (i.e., patient) engagement and retention , because people typically only recommend brands, products, or services they feel are truly deserving …

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