front office Archives | WebPT

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More than a Form: 4 Tips for a Better PT Patient Intake Process

Hey, physical therapists: Want to cultivate an amazing patient experience in your practice? I’ve got two words for you: patient intake. Of course, creating a positive overall experience requires attention throughout the entire care episode, but that’s a lot easier to do if you kick things off on the right foot—starting with a smooth intake process.

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The Best Way to Manage a Patient Waitlist in Your PT Clinic

Health care is an appointment-based industry, which means you only make money when your patients show up for their appointments. Unfortunately, getting patients to do that consistently is no easy task. Missed and cancelled appointments are the bane of many a provider’s existence—at least until they discover integrated scheduling software with automated appointment reminders and waitlist management.

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3 Big Tips for Running a More Organized Front Desk

The front desk of a PT, OT, or SLP practice is pretty much its control tower. When front office operations break down—and clinics fail to promptly return patient phone calls, schedule appointments at optimal intervals, check patients in and out, verify patient insurance information, or collect payment—then the efficiency and effectiveness of the entire organization suffers.

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How to Hire (and Keep) the Best Front Office Staff in 7 Steps

Whether you’re hiring the first member of your PT front office staff or the twenty-first, you want the best. After all, he or she will be responsible for making a great first impression to new patients, keeping your schedule filled, and starting the billing cycle on the right foot.

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