The coronavirus pandemic has thrown rehab therapy practices everywhere one curveball after another. In a matter of weeks—days, even—practice leaders have been forced to come up with gametime strategies for everything from treating patients at a safe distance to staying in business amid state-wide shutdowns.
New patient volume is incredibly important for rehab therapy practices. After all, you’ve likely spent quite a bit of effort marketing directly to patients or referral sources to ensure those patients who could benefit from your services actually do.
Hey, physical therapists: Want to cultivate an amazing patient experience in your practice? I’ve got two words for you: patient intake. Of course, creating a positive overall experience requires attention throughout the entire care episode, but that’s a lot easier to do if you kick things off on the right foot—starting with a smooth intake process.
Health care is an appointment-based industry, which means you only make money when your patients show up for their appointments. Unfortunately, getting patients to do that consistently is no easy task. Missed and cancelled appointments are the bane of many a provider’s existence—at least until they discover integrated scheduling software with automated appointment reminders and waitlist management.
We know automated text, phone, and email reminders improve patient attendance rates and help prevent cancellations and no-shows. But, what is the ideal send time and frequency for each type of reminder?
The front desk of a PT, OT, or SLP practice is pretty much its control tower. When front office operations break down—and clinics fail to promptly return patient phone calls, schedule appointments at optimal intervals, check patients in and out, verify patient insurance information, or collect payment—then the efficiency and effectiveness of the entire organization suffers.
Whether you’re hiring the first member of your PT front office staff or the twenty-first, you want the best. After all, he or she will be responsible for making a great first impression to new patients, keeping your schedule filled, and starting the billing cycle on the right foot.
Is your relationship with billing complicated at best? I get it. Figuring out how to bill insurance companies for private practice physical therapy can seem daunting, especially in light of ever-changing regulations.
Delivering an A-plus patient experience is a PT clinic’s best marketing strategy. Here’s how to do it right.
So, you’re opening a brand new PT private practice—but is your billing process actually ready to handle patients?
Verifying patient insurance benefits can feel overwhelming—but you can actually accomplish it all in three easy steps!
Earlier this week, WebPT President and Co-Founder Dr. Heidi Jannenga, PT, DT, ATC, teamed up with WebPT Vice President of Innovation and Product Management, Russell Olsen, to discuss the ten trackable metrics that can help you turbo-boost your practice past the competition.