If you have a physical therapy software that’s going out of business or is unreliable, then you face several problems as many regulatory changes hit.
As healthcare providers say “goodbye” to the month of September, they’ll have to say “hello” to more than just cooler temps and the beginning of a new season. That’s because, as of October 1, 2016, Medicare’s ICD-10 grace period is officially over. That means if providers continue to submit unspecified codes when other, more specific codes exist, Medicare will start saying “no” to paying for those claims. Feeling a bit underprepared for this change?
When hospitals force their outpatient rehab therapy providers to use their EHR systems, they increase risk, drive costs, and negatively affect patient care.
You probably didn’t start your career as a PT, OT, or SLP because of your passion for medical billing. In fact, few—if any—therapists enjoy the nitty-gritty, technical details of compiling, submitting, and following up on claims. However, it is nice to get paid. And if you want to reap the financial rewards of your efforts—and thus continue to treat patients with the electricity on—you’ve got to submit clean claims that are backed up by strong, defensible documentation. There are no two ways around it. But there is a better way to do it—and that’s with WebPT. Our integrated billing solutions make rehab therapy billing simpler, faster, and smarter—so you can get back to your true passion: improving people’s lives.
WebPT’s Billing software enables users to send HIPAA-compliant electronic claims to thousands of insurance companies as well as government payers. Plus, we route all your claims for you, making your billing more efficient. And because this is a WebPT product, you know you’re getting a top-notch, all-in-one EMR and billing solution as well as access to the industry’s best customer service, educational resources, and innovative technology. You’ll also be able to take advantage of other key features and benefits, including:
- Claim tracking
- EOB and payment posting
- Custom reports
- Clearinghouse integration
- Patient portal, invoicing, and billing
- Insurance eligibility verification
Furthermore, because our billing software is seamlessly integrated with the WebPT EMR, patient information automatically transfers from notes to billing sheets—which means there’s no need for double data-entry and no risk of errors as a result of transferring information. As if that weren’t simple enough, when you use the WebPT Billing software, you also get one simple monthly invoice and a single point of contact.
Looking for a more hands-off solution? The WebPT Billing Service is a full-service option that connects each Member with a team of dedicated billing experts—with regional specialization—who ensure claims are submitted to payers promptly and correctly. When you’re a WebPT Billing Service Member, you have a true billing partner in your corner. If you run into an issue—like a claim denial—your team will help you investigate, appeal, and correct it.
In addition to being great billers, WebPT Billing Service specialists are great teachers. Once a quarter, they’ll sit down with you to discuss your billing report card and suggest ways to improve your clinic’s billing processes. You’ll also have real-time access to more than 150 daily, weekly, and monthly reports, so you’ll know exactly what’s happening with your claims at every stage. Talk about total transparency.
WebPT also partners with several third-party billing companies, thus allowing Members to transfer all of the information in the WebPT Claims Feed Report directly and automatically to the preferred provider of their choice. You can then go into their software, check your claims for accuracy, and submit them to your payers. While this option is not as streamlined as the WebPT Billing software, it is much better than having to enter your information into two distinct systems, which leaves plenty of room for error. In no particular order, here are the most popular billing programs you can use in conjunction with WebPT:
Kareo Billing Service prides itself on staying up to date on the latest billing requirements and insurance rules. They also take the time to explain bills to your patients, freeing up your front-office staff to handle other tasks.
When you combine WebPT with AdvancedMD, you get two industry leaders providing a balanced solution for your billing needs. AdvancedMD offers comprehensive cloud-based billing, which helps clinics boost efficiency, improve revenue cycles, and streamline operations.
Last but not least is CollaborateMD, a web-based billing system that offers clinics with three or more locations the ability to electronically send—and receive—scrubbed claims, which ensures a higher rate of first-pass claim acceptance.
In the past, clinicians have been either relationship-driven or data-driven, but now, they’re expected to do it all: document quickly and completely while simultaneously developing and maintaining great relationships with their patients. To make that balancing act even more difficult, documentation has become an ever-more arduous and lengthy process over time.
We’re all for helping physical therapists create and retain loyal customers. After all, improving patient retention is one of the absolute best ways to grow your business. All the hard work you put into branding and marketing your practice won’t go very far unless you’re able to attract your target audience, help them successfully complete their plans of care, and send them out into the world as raving fans.
I think Julie Andrews was spot-on when she sang the following verse about physical therapists: “When the dog bites, when the bee stings, when you’re feeling sad, you simply remember your defensible documentation, and then you don’t feel so bad.” That is how it goes, right? No? Whoops. Looks like I mixed up some of the lyrics.
Some of you might remember all of the hype around Y2K. Rumors and speculation were abuzz, and there were people who thought all hell was going to break loose when the clock struck midnight on January 1, 2000. And then—dun, dun, dun—nothing happened.
Imagine you’re playing a game. More specifically: an ICD-10 Rube Goldberg-style game. To win, you have to scurry through a series of stages without getting caught in costly traps. But what happens when you find yourself at the mercy of the swiftly-turning plastic crank? Before you know it, the cage has lowered and you’re out of the game—forever separated from your cheddar.