Note: Each month, we will feature a different member of the WebPT family in our Staff Spotlight blog series.
When she went on a trip to Mexico with just six bucks in her pocket, Taylor Glasheen learned the hard way that the exchange rate wasn’t quite as generous as she’d expected. “I thought that would, like, buy me a house—and it didn’t,” she said with a slight smile and a touch of sarcasm.
Luckily, her friends and her dad were willing to spot her some cash, but even a lesson like that wasn’t enough to quell her adventuresome spirit. “I’m kind of known for just jumping into situations,” she said. “I have a lot of stories.”
Her arsenal of personal experience comes in handy when she’s assisting WebPT Members who have found themselves in sticky situations. After all, she knows exactly what it’s like to need a little bit of help. She also knows there’s almost always a solution—sometimes you just have to dig to find it.
Taylor first interviewed at WebPT about a year and a half ago on the recommendation of family friend and WebPT Billing Service Sales Rep Sarah Brcka. “From the time I walked into the interview and saw [CTO Brad Jannenga’s dog] Topper and the whole office atmosphere, I knew I wanted a job here because I loved the environment. It was just a bonus that the job involved using computers and interacting with people.”
Taylor joined the WebPT team as a support rep. “I loved it [support],” she said. “We always used to say we were the ‘therapists to the therapists.’ Each problem was like a puzzle almost, and when I figured it out—when I got that answer for them—it was a good feeling on both sides.”
Six months later, Taylor moved into the success department, where she primarily assists new Members transitioning their practices to the WebPT system. She draws on her support background to help answer their questions, but she also tends to ask a lot of questions herself. “I’ve really honed in on figuring out what therapists do every single day, and that has made me appreciate their job a lot more,” she said.
When she’s not “nerding out” on her computer or helping to create raving WebPT fans, it’s a pretty safe bet that Taylor is doing something with music—writing it, practicing it, performing it, or recording it. Growing up, Taylor and her family incorporated music into almost every family gathering. Over the years, she’s picked up the guitar, the piano, the drums, and the ukulele.
In addition to jamming with her parents, her older sister, and her three younger brothers, Taylor took up theatre as a teenager and still participates in a backstage capacity at various local shows. “Theatre was just an elective I fell into when I was in high school, but I had a good teacher who lit a fire under me and made me really appreciate the arts.”
Although she enjoys writing original music, Taylor is best known for the amazing covers she records and posts on YouTube. Her most popular song to date? That would be her solo acoustic rendition of Beyoncé’s “Halo.”
Through her online fame, Taylor has met a lot of interesting folks. “Lots of people tell me I’ve inspired them to pick up an instrument, which is pretty cool,” she said. “One guy messaged me and asked if I could play at a funeral. That’s actually how I learned to play the ukulele—he gave it to me as a thank you.” She’s currently in the process of recording her first album—a mixture of Americana and folk-inspired tunes—which she hopes to finish by the end of the year.
Although she hasn’t quite pinpointed a specific career goal, Taylor knows she performs best when she is constantly challenged and, of course, working with computers. In the meantime, she’s staying focused on her goal of growing within the company and learning as much as possible all the time. “WebPT has definitely showed me how a company should be run,” she said. “I love that even though I have a ‘big-girl’ job, every day is still fun.”
Fave Five with Taylor
- Favorite food: Sushi
- Favorite movie: Eternal Sunshine of the Spotless Mind
- Favorite sports team: Green Bay Packers
- Favorite musical artist: Justin Townes Earle
- Favorite place: Wherever her girlfriend is