Stacey Kulm

She’s a former college town bartender, an expert golfer, and a baker of 65-pound wedding cakes—at least one, anyway. But despite her many accomplishments—including shooting back-to-back 78s in her local golf club championships at the ripe old age of 19—Stacey Kulm knows there’s always more to achieve.

Stacey’s innate drive to set and exceed goals in all aspects of her life, coupled with her natural knack for problem-solving, makes her an incredible asset to WebPT’s Support team. As a Member Advocate Team Lead, Stacey’s in charge of rallying WebPT’s rockstar customer service squad to provide the best possible experience for each and every one of our Members. And if anyone knows how to be a rockin’ customer service rep, it’s Stacey. After all, that was her first role at WebPT when she joined the company about a year and a half ago. “I just tried to learn as much as I could, as fast as I could,” she said. “I sat back-to-back with Robbie [Walsh], and he had the highest [number of] tickets resolved, so I battled it out every day to beat him in tickets.”

Her competitive drive paid off; within six months, she received a promotion to one of the newly created Member Advocate Team Lead positions. While serving in a leadership role has been challenging, Stacey enjoys flexing her creative muscle to come up with new ways to inspire her team. “The biggest difference [in taking on the team lead position] is that I’m not just in charge of motivating myself; I’m in charge of motivating my whole team,” she said. “But it’s a lot of fun.”

On that front, one of the first things she did was create a Raving Fan board to highlight positive customer feedback in a way that’s visible to the entire company. “The best part of my day is reading those emails [with customer feedback],” she said. “And now I get to share them with everyone.”

The team-oriented atmosphere Stacey has helped cultivate harkens back to her days as a standout athlete back in her native state of Idaho. Her high school golf team made it to the state championship tournament all four years, and after graduation, she attended Treasure Valley Community College on a golf scholarship. It was around that time that she recorded that crazy-impressive golf score, which stands as her personal record to this day. “I don’t get out on the golf course as much as I’d like now,” she said. “None of my friends golf. I think I just need to branch out and go out on my own.”

After putting in two years at Treasure Valley, Stacey transferred to the University of Idaho, where she switched up her extracurricular activities a bit: instead of taking shots on the golf course, she started pouring them at the bar. “It was a lot of fun,” she said. Of course, bartending did have its drawbacks: “I remember it was Homecoming week at UI, so there were tons of alumni coming into the bar, and there was this one guy who’d spent a couple hundred dollars. All of a sudden, he turned and faced me and threw up directly into my well of ice,” she said.

And while her job at WebPT isn’t that messy, she does find herself in the occasional sticky situation. After all, no software system is perfect, and when WebPT users run into trouble, it’s on Stacey and the rest of the Support crew to make sure they’re back up and running as soon as possible. “It’s really just about being empathetic with the Members and realizing that you are truly there to advocate for them and make sure that whatever issues they’re experiencing get fixed,” she said. “And when you’re straightforward with them and actually follow up with them, it’s possible to create Raving Fans from bad situations.”

Eventually, Stacey hopes to apply her flair for people-pleasing to running her own baking business. Because in addition to her skills on the links, Stacey has mad talent in the kitchen. “I love making wedding cakes,” she said. “I’ve made six so far for friends. The last one I made was for a Basque wedding where there were over 500 people. It was over 65 pounds and took me five days to make because I only had one oven.”

While she credits her grandma for teaching her the tricks of the baking trade, it’s her dad who has taught her that she can achieve anything she puts her mind to. “My dad has always gone for the biggest goals in his life,” she said, noting that, despite growing up in a poor farming family, he put himself through school twice—once to become a pharmacist, and later, after discovering he didn’t like that profession, to become a dentist.

Until she opens the doors at Kulm’s Kakes, though, Stacey is on a mission to travel as much as possible. She has eight trips on the docket for this year—some of which she’s already taken—and her big goal is to take an international trip before fall 2016. “I would like to go to Germany,” she said. But it’s not just Deutschland’s famous beer gardens calling her name; it’s people who actually share her name. In fact, she has several German relatives who would eagerly host her for a visit across the pond. “The whole Kulm family is really into ancestry,” she said. “They even have their own family website.”

In the meantime, Stacey will continue to kick butt in the Support department, ensuring that every WebPT Member has the best experience possible. “It’s cool to build those relationships with our Members,” she said. “PTs are awesome people.”

Fave Five with Stacey

  1. Favorite food: Popcorn
  2. Favorite movie: Pretty Woman
  3. Favorite sports team: Green Bay Packers
  4. Favorite musical artist: Ed Sheeran
  5. Favorite place: Sun Valley, Idaho
Social Media for PTs: Is it Worth it? - Regular BannerSocial Media for PTs: Is it Worth it? - Small Banner
  • WebPT Staff Spotlight on Jenny Walters Image

    articleMay 13, 2014 | 5 min. read

    WebPT Staff Spotlight on Jenny Walters

    Whether she’s planning an event or sampling a craft beer, Jenny Walters is staunchly attentive to detail. After all, it’s the small things—like the subtle, citrusy flavor of Cascade hops or a personalized greeting at a large conference—that often make the biggest impact. As WebPT’s Marketing and Events Specialist, Jenny is responsible for planning all of WebPT’s public appearances—from our trade show booths to our Evolve conferences. And Jenny knows better than anyone that when it comes …

  • WebPT Staff Spotlight on Joe Dundas Image

    articleAug 19, 2016 | 6 min. read

    WebPT Staff Spotlight on Joe Dundas

    Most folks in the rehab therapy tech world—and around the WebPT office—know Joe Dundas as the president and co-founder of Therabill. What most people don’t know about Joe: He created a social media platform before the term “social media” was even a thing. “I wrote a webpage for my wife’s friends to log on and post pictures and notes for each other,” he said. “At the time, there was no such thing as a social network.” Joe’s …

  • WebPT Staff Spotlight on Jovana Samardzich Image

    articleMay 26, 2016 | 5 min. read

    WebPT Staff Spotlight on Jovana Samardzich

    If laughter truly is the best medicine, Jovana Samardzich will never have to visit a pharmacy again—because she’s never short on smiles and giggles, regardless of the situation. That even goes for robberies in progress: “I worked at a Hallmark (store) for a bit, and one time we got robbed at 11 o’clock in the morning,” she said. “The guy walked in, and I just started chatting with him like I would any other customer.” Jovana’s manager …

  • WebPT Staff Spotlight on Bryan O'Conor Image

    articleAug 28, 2014 | 5 min. read

    WebPT Staff Spotlight on Bryan O'Conor

    Whether he’s making a sale, remodeling a house, or hiking the mountains of Phoenix with his three Shiba inus, Bryan O’Conor lives for the thrill of a challenge. And that’s a good thing, because as he has discovered, no two physical therapy clinics are the same—which means that when it comes to helping practice owners identify the solutions that meet their business needs, Bryan must constantly flex his creative muscle. “It’s my job to listen to the …

  • WebPT Staff Spotlight on Kylie McKee Image

    articleDec 13, 2016 | 5 min. read

    WebPT Staff Spotlight on Kylie McKee

    William Shakespeare once wrote that something is rotten in Denmark. Well, no disrespect to the Bard, but Kylie McKee—WebPT EMR Support Team Captain and blossoming creative writer—begs to differ. In fact, Kylie was so fascinated by Danish culture when she visited Copenhagen this past summer that she has started learning the language in her free time. “I would move there in a heartbeat,” she said. “I was only there for a couple of days, but there was …

  • WebPT Staff Spotlight on Jamie Hendricks Image

    articleOct 30, 2015 | 5 min. read

    WebPT Staff Spotlight on Jamie Hendricks

    Every night at around 7:00, Jamie Hendricks turns into a giant, spear-wielding Amazonian woman. She then joins forces with other characters of various shapes, sizes, colors, brandishing their own weaponry to complete virtual quests and challenges, unlock new levels in a fictional world, and—most importantly—have a whole lot of fun. It’s all part of the massively popular multiplayer online role-playing game (MMORPG) known as Final Fantasy XIV. “It’s sort of like World of Warcraft, but it’s geared …

  • WebPT Staff Spotlight on Mike Clevenger Image

    articleMay 14, 2013 | 4 min. read

    WebPT Staff Spotlight on Mike Clevenger

    Note: Each month, we will feature a different member of the WebPT family in our new Staff Spotlight blog series. Growing up on his grandfather’s farm in eastern Tennessee, Mike Clevenger learned the value of a hard day’s work at a very young age. “We had days where the entire family—60 or 70 people with all of the grandkids—would come together, and we had to vaccinate all of my grandfather’s cattle,” he said. “That’s about 300 head …

  • WebPT Staff Spotlight on Stephanie Bunch Image

    articleJul 30, 2015 | 5 min. read

    WebPT Staff Spotlight on Stephanie Bunch

    Stephanie Bunch will bend over backwards to get a claim paid for a WebPT Billing Service Member. And she means that quite literally—after all, she was a star gymnast back in high school. The Phoenix native specialized in vault and ended up nabbing 11th-place honors in that event at the high school regional championships. “It was just easy for me,” she said. “It was what I always scored highest in.” Of course, dedicating herself to a sport …

  • WebPT Staff Spotlight on Andy Rysdam Image

    articleMar 30, 2015 | 7 min. read

    WebPT Staff Spotlight on Andy Rysdam

    Website trailblazer. Internet prodigy. Digital marketing hipster. No, that’s not Andy Rysdam’s Twitter bio—but it probably should be. Because back when most of us considered Encarta ’95 to be the epitome of cutting-edge computer technology, little Andy was busy building a website for his grandmother’s real estate business. “I gave it to her as a Christmas present,” Andy said. “I’m not sure she even used it. She was in rural Iowa, so I don’t think the Internet …

Achieve greatness in practice with the ultimate EMR for PTs, OTs, and SLPs.