Mike Clevenger

Note: Each month, we will feature a different member of the WebPT family in our new Staff Spotlight blog series.

Growing up on his grandfather’s farm in eastern Tennessee, Mike Clevenger learned the value of a hard day’s work at a very young age. “We had days where the entire family—60 or 70 people with all of the grandkids—would come together, and we had to vaccinate all of my grandfather’s cattle,” he said. “That’s about 300 head of cattle, going one by one. I learned a lot about hard work and teamwork.”

Mike has since traded his boots and overalls for a headset and a computer screen, but his exceptional work ethic remains unchanged. As a Senior Training Representative in WebPT’s Member Care department, Mike now spends his days helping Members learn all the ins and outs of the WebPT application—which is kind of perfect, because he was always naturally drawn to teaching.

“When I was a kid, I wanted to be a teacher,” he said. “But my career path led me to corporate training, which is pretty much the next best thing.”

Before joining the WebPT family, Mike worked as a new hire trainer for Marriott International and as an insurance agent for both Progressive and Travelers. Those positions allowed him to hone his people skills in a business setting, but it’s his innate desire to lend a hand—anytime, anywhere, and to anyone—that makes him such a great fit in his job role at WebPT.

“It’s not about a sense of pride or a sense of accomplishment,” he said. “It’s that I was raised to help people with no expectation of anything in return.”

With his token Southern drawl and his friendly disposition, Mike has a way of making WebPT Members feel calm and at ease—even when they are confused, frustrated, or upset. His secret? Treating each caller as a person, not a number.

It helps that he lives and breathes a no-stress, hakuna-matata approach to life.  (Well, except maybe when it comes to his computer desktop—rearrange his icons, and there will be hell to pay!) “I’m perky,” he said with a chuckle. “If I wake up breathing in the morning, it’s a great day.”

Mike’s unwavering positivity is largely the product of past struggles—namely, two bouts with cancer several years back. He is now five years in remission. “If it wasn’t for that [fighting cancer], there is no way I would be the father and husband I am today,” he said. “I feel blessed, like I have a second chance to do things right.”

Mike and his wife of nearly seven years, Rachel—an Accounts Receivable Specialist in WebPT’s billing department—have one daughter, five-year-old Elliana. Not surprisingly, Mike is a big softie when it comes to his little girl. Even though she is growing up in a city environment, she definitely inherited her dad’s appreciation for the great outdoors. “She’s my little country girl, through and through,” he said. “She’s getting her first bow and arrow for her birthday this year.”

When it comes to family life, the Clevengers like to keep things simple. When they’re not catching a baseball game or perusing the aisles at Bass Pro Shop, they enjoy spending evenings trying out new recipes at home. “We really like to cook dinner together,” Mike said. “I recently tried cooking chicken picatta, which turned out awesome, according to my wife.”

That brief dinner-hour reprieve is just a small taste of the simplicity Mike yearns for on a constant basis. Phoenix is nice, but in his eyes, nothing compares to the untouched beauty of rural America. While many people dream of big houses and shiny new cars, Mike’s idea of happiness goes back to his small-town roots.

“My ultimate goal beyond all this is that I want to own a ranch in Montana, Wyoming, or Colorado,” he said. “When I can wake up every morning, grab my cup of coffee, and look out at a landscape of mountains and farmland, then that’s when I’ll know I’ve achieved everything I set out to achieve in my life. That’s when I’ll know I’ve made it.”

Fave Five with Mike

  1. Favorite food: Classic burger with Swiss cheese
  2. Favorite movie: McLintock!
  3. Favorite sports team: Atlanta Braves
  4. Favorite band: Metallica (fave song: “Fade to Black”)
  5. Favorite place: Grandfather’s farm in Greenback, Tennessee
Social Media for PTs: Is it Worth it? - Regular BannerSocial Media for PTs: Is it Worth it? - Small Banner
  • WebPT Staff Spotlight on Erin Hinson Image

    articleJan 29, 2016 | 6 min. read

    WebPT Staff Spotlight on Erin Hinson

    For Erin Hinson, “routine” is a four-letter word. The way she sees it, every day should be different—and not just because it’s a new date on the calendar. So, it’s no surprise that over the course of her career, Erin’s job duties have run the gamut from assembling focus groups for dog food market research, to managing the tour schedule for a belly-dancing troupe, to chasing down advertising dollars from local gentlemen’s clubs. “I get bored easily,” …

  • WebPT Staff Spotlight on Bradley LaFave Image

    articleAug 27, 2015 | 5 min. read

    WebPT Staff Spotlight on Bradley LaFave

    Whether it’s developing his own classification system for cabernets or overhauling a customer training program to make it more streamlined and intuitive, Bradley LaFave is always game for an exercise in improvement—especially if it involves pruning the complexity out of overly complicated processes. After all, why worry about nuances like tannin, fruit, and body when all it really comes down to is quality-versus-cost. That’s why Bradley’s wine system features three simple levels of classification: Weekday Cabernets are …

  • WebPT Staff Spotlight on John Brauchie Image

    articleFeb 26, 2016 | 5 min. read

    WebPT Staff Spotlight on John Brauchie

    John Brauchie is a sort of baseball hipster: he was making unassisted triple plays before unassisted triple plays were a thing—or at least before he knew they were a thing. “I think I was about 9 years old,” he said. “I caught the ball at first and touched first; then, I ran to second base and touched second. I didn’t even really know what I did or how rare it was until my dad told me later.” …

  • WebPT Staff Spotlight on Elizabeth Warren Image

    articleMar 10, 2014 | 4 min. read

    WebPT Staff Spotlight on Elizabeth Warren

    Note: Each month, we will feature a different member of the WebPT family in our Staff Spotlight blog series. Within the walls of the WebPT Billing Department, Elizabeth Warren is all about keeping things clean: clean processes, clean claims, and clean reimbursements. But when it comes to her weekend Jeep trail expeditions, she doesn’t mind getting a little dirty. “Recently, I’ve really started to get into Jeeping,” she said. “Now that my kids are grown, I’m kind …

  • WebPT Staff Spotlight on Courtney Lefferts Image

    articleJun 13, 2013 | 5 min. read

    WebPT Staff Spotlight on Courtney Lefferts

    Note: Each month, we will feature a different member of the WebPT family in our new Staff Spotlight blog series. She’s sweet, soft-spoken, and has a smile that could light up an entire dance hall—but never in a million years would you guess that Courtney Lefferts was once a Vegas showgirl. Courtney dedicated most of her childhood to training in dance—she began taking ballet lessons at age three—in hopes of one day dancing professionally. With the bright …

  • WebPT Staff Spotlight on Stephanie Surratt Image

    articleJan 30, 2015 | 5 min. read

    WebPT Staff Spotlight on Stephanie Surratt

    With the right attitude, any job can be your dream job. At least that’s how Stephanie Surratt—WebPT’s Director of Human Resources—sees it. “It’s really about aligning your own goals with your organization’s goals,” she said. “It’s important to believe in what your organization is doing and have passion for that, because if you can’t buy in to what you’re selling, then you’re always going to have an inner war.” It might sound idealistic, but Stephanie is quick …

  • WebPT Staff Spotlight on Betsy Hyder Image

    articleNov 25, 2014 | 6 min. read

    WebPT Staff Spotlight on Betsy Hyder

    Betsy Hyder will be the first to tell you that compliance is anything but sexy—and yet, as WebPT’s go-to compliance resource, her heart beats for PQRS, FLR, G-codes, and every Medicare abbreviation and acronym in between. “Basically, it’s my job to make sure we’re providing everything we’re supposed to so that therapists get paid,” she said. And while you’d be hard-pressed to find a physical therapist—or anyone, really—who relishes digging through pages upon pages of jargon-laden government …

  • WebPT Staff Spotlight on Chelsie Shadrach Image

    articleJan 6, 2014 | 4 min. read

    WebPT Staff Spotlight on Chelsie Shadrach

    Note: Each month, we will feature a different member of the WebPT family in our Staff Spotlight blog series. She’s never traveled outside of North America, but in her heart, Chelsie Shadrach knows she belongs in Africa. “I just really feel like it’s my calling,” said Chelsie, who currently heads up WebPT’s company culture department. It all started in high school, when she joined a group called STAND (Students Taking Action Now in Darfur). That experience sparked …

  • WebPT Staff Spotlight on Jenny Walters Image

    articleMay 13, 2014 | 5 min. read

    WebPT Staff Spotlight on Jenny Walters

    Whether she’s planning an event or sampling a craft beer, Jenny Walters is staunchly attentive to detail. After all, it’s the small things—like the subtle, citrusy flavor of Cascade hops or a personalized greeting at a large conference—that often make the biggest impact. As WebPT’s Marketing and Events Specialist, Jenny is responsible for planning all of WebPT’s public appearances—from our trade show booths to our Evolve conferences. And Jenny knows better than anyone that when it comes …

Achieve greatness in practice with the ultimate EMR for PTs, OTs, and SLPs.