If you’re feeling underwhelmed by your current electronic medical record (EMR) solution, then it might be time to trade it for a system that better meets your practice’s needs. After all, a subpar EMR can cause you all sorts of headaches, including lost revenue and burned-out staff. Instead, make your EMR work you—and lighten your load in everything from documentation and correct coding to analytics and reporting. But, that requires that your practice has the right EMR. If your current system has any of the characteristics below, it may not be what’s best for your business, your staff, your patients, or your bottom line. So, read on for the five signs your current EMR isn’t right for your practice:

The PT’s Guide to Billing - Regular BannerThe PT’s Guide to Billing - Small Banner

1. It’s not well-integrated.

If your EMR and billing solutions aren’t well-integrated or don’t use the same database, then you’re opening yourself up to costly errors, because you’ll likely need to enter patient and claim information manually—and more than once. And that kind of double data entry is known to produce all kinds of issues that impact first-pass claim acceptance rates. Even the EMR companies that claim to offer integrations may not do them well—so, you’ll want to select a system that has a proven track record of successful integrations. (Even better, choose a top-of-the-line EMR and billing service provider that operate under the same roof.)

2. It doesn’t incorporate real-time payer rules.

If your therapists are spending hours on addendums because your EMR doesn’t come stocked with real-time payer rules, then you’re wasting time—and money. Plus, without this built-in feature, your chances increase for claim denials, billing errors, and hiccups in your cash flow. If this sounds familiar, it’s time to drop your current EMR stat and switch to a solution that has everything you need to successfully treat and bill for your services.

3. It doesn’t provide roll-up reports.

If you’re running multiple clinic locations (with multiple tax IDs) then you need an EMR that can roll-up reports for all of your locations and present them in to you in an easy-to-understand format. Otherwise, how could you possibly stay on top of all the important metrics at each of your locations? Instead, choose an EMR that has a stellar analytics feature that provides all the business intelligence you need to thrive.

4. It doesn’t help your staff collect patient payments.

It’s critical that you collect patient balances at the time of service—and your EMR can help you do that. In fact, any EMR you use should alert your front desk staff when a patient checks in if he or she has an outstanding balance (assuming, of course, your staff saved the outstanding balance when the patient was there last). Otherwise, your team will need to log in and scrounge around for that information in a wholly separate system, which wastes time for both your staff and your patients. What good is an EMR that doesn’t improve your practice’s efficiency?

5. It doesn't prioritize clean claims rate.

Okay, technically, this one applies to your billing solution—but it’s still critical. If your current billing system vendor doesn’t know its clean claims rate, then that’s a big red flag. After all, that rate tells you how well the system is performing—and how much cash you might be losing as a result. For reference, you can check out WebPT’s clean claim submission rate here.


There are plenty of EMRs on the market, but only a few good ones. So, if your current system isn’t performing the way you’d like it to, it’s high-time you found one that does. To learn more about the best EMR for physical therapists on the market, WebPT, schedule a complimentary online demo here.

  • Healthcare Payment Solutions Should Reduce Costs—Not Add to Them Image

    articleDec 28, 2017 | 4 min. read

    Healthcare Payment Solutions Should Reduce Costs—Not Add to Them

    In recent years, electronic tools and technological innovations have fundamentally changed the nature of health care—including how providers handle payments for their services. However, many of the solutions that are supposed to make A/R management easier are highly fragmented and inefficient—and they consume a disproportionate share of healthcare dollars compared to payments systems in other industries. According to the American Hospital Association , uncollectible healthcare services account for billions of dollars of lost revenue every year. And …

  • Don’t Let Your EMR Negatively Impact Your Bottom Line Image

    articleApr 16, 2014 | 4 min. read

    Don’t Let Your EMR Negatively Impact Your Bottom Line

    During the past decade, the US healthcare landscape has seen some dramatic changes—both in terms of how care is being delivered and how it is being paid for. As a result, the market demand for electronic medicare record (EMR) systems among independent outpatient rehab therapy providers has increased. After all, it would be nearly impossible to keep up with the ever-evolving documentation, coding, and reporting requirements with pen and paper. Today, the healthcare industry is in the …

  • FAQ: Physical Therapy Billing Live Q&A Image

    articleAug 30, 2019 | 51 min. read

    FAQ: Physical Therapy Billing Live Q&A

    Earlier this week, Heidi Jannenga, PT, DPT, ATC—WebPT’s Co-Founder and Chief Clinical Officer—and John Wallace, WebPT’s Chief Business Development Officer of Revenue Cycle Management, paired up to answer rehab therapists’ most burning billing questions during a live Q&A-style webinar . And, boy, did we get a lot of great ones. So many, in fact, that we couldn’t possibly get to them all live, so we created this massive post-webinar post (our biggest yet) with the most commonly …

  • The Ultimate ICD-10 FAQ: Part Deux Image

    articleSep 24, 2015 | 16 min. read

    The Ultimate ICD-10 FAQ: Part Deux

    Just when we thought we’d gotten every ICD-10 question under the sun, we got, well, more questions. Like, a lot more. But, we take that as a good sign, because like a scrappy reporter trying to get to the bottom of a big story, our audience of blog readers and webinar attendees aren’t afraid to ask the tough questions—which means they’re serious about preparing themselves for the changes ahead. And we’re equally serious about providing them with …

  • The Physical Therapist's Guide to Contract Negotiation Image

    downloadSep 15, 2016

    The Physical Therapist's Guide to Contract Negotiation

    As a PT, you put your heart and soul into your work. So, it’s only fair that you get paid what you deserve. Unfortunately, payers don’t often see it that way, which means that in order to get what you want out of your private payer contracts, you’ve got to negotiate. And to do so successfully, you need to know how to play ball. Enter your email address below, and we’ll send your free guide.

  • The Complete PT Billing FAQ Image

    articleMay 24, 2016 | 25 min. read

    The Complete PT Billing FAQ

    Over the years, WebPT has a hosted a slew of billing webinars and published dozens of billing-related blog posts. And in that time, we’ve received our fair share of tricky questions. Now, in an effort to satisfy your curiosity, we’ve compiled all of our most common brain-busters into one epic FAQ. Don’t see your question? Ask it in the comments below. (And be sure to check out this separate PT billing FAQ we recently put together.) Questions …

  • ICD-10 Open Forum Image

    webinarOct 5, 2015

    ICD-10 Open Forum

    On October 1, the US officially said RIP to ICD-9 and brought ICD-10 to life. For some of you, the transition might’ve been all sugar and spice—a real treat. But for many others, the switch to the new code set might’ve left you feeling overwhelmed, tricked, or even a bit scared. At the very least, you might be haunted by some lingering questions. That’s where we can help. We’ve brewed a cauldron filled to the brim with …

  • ICD-10 Crash Course: Last-Minute Training for PTs, OTs, and SLPs Image

    webinarSep 2, 2015

    ICD-10 Crash Course: Last-Minute Training for PTs, OTs, and SLPs

    It’s officially here: the last month before all HIPAA-eligible professionals must switch to the ICD-10 code set. As the regret of procrastination washes over many of those professionals, they’re scrambling to ready themselves and their practices for the big switch. If you, like so many other rehab therapists, find yourself asking, “ICD-what?” then you’re in dire need of straightforward training—stat! Otherwise, you could leave your practice vulnerable to claim denials after October 1. Join us at 9:00 …

  • The Dynamic Trio: EMR, RCM, and You Image

    articleApr 22, 2015 | 4 min. read

    The Dynamic Trio: EMR, RCM, and You

    If you’re currently shopping for physical therapy software, you’ve most likely seen a myriad of initialisms. But what does all that alphabet soup mean? Well, in the physical therapy industry, clinics primarily rely on two software solutions to do business: EMR, which provides documentation and scheduling. Revenue cycle management (RCM), which handles accounts receivable (AR) and payable (AP). EMR and RCM are the two initialisms you’ll see most as you shop around for your software. Sometimes, you’ll …

Achieve greatness in practice with the ultimate EMR for PTs, OTs, and SLPs.