If you’re feeling underwhelmed by your current electronic medical record (EMR) solution, then it might be time to trade it for a system that better meets your practice’s needs. After all, a subpar EMR can cause you all sorts of headaches, including lost revenue and burned-out staff. Instead, make your EMR work you—and lighten your load in everything from documentation and correct coding to analytics and reporting. But, that requires that your practice has the right EMR. If your current system has any of the characteristics below, it may not be what’s best for your business, your staff, your patients, or your bottom line. So, read on for the five signs your current EMR isn’t right for your practice:

10 Signs Your Current Physical Therapy Software is Bad for Business - Regular Banner10 Signs Your Current Physical Therapy Software is Bad for Business - Small Banner

1. It’s not well-integrated.

If your EMR and billing solutions aren’t well-integrated or don’t use the same database, then you’re opening yourself up to costly errors, because you’ll likely need to enter patient and claim information manually—and more than once. And that kind of double data entry is known to produce all kinds of issues that impact first-pass claim acceptance rates. Even the EMR companies that claim to offer integrations may not do them well—so, you’ll want to select a system that has a proven track record of successful integrations. (Even better, choose a top-of-the-line EMR and billing service provider that operate under the same roof.)

2. It doesn’t incorporate real-time payer rules.

If your therapists are spending hours on addendums because your EMR doesn’t come stocked with real-time payer rules, then you’re wasting time—and money. Plus, without this built-in feature, your chances increase for claim denials, billing errors, and hiccups in your cash flow. If this sounds familiar, it’s time to drop your current EMR stat and switch to a solution that has everything you need to successfully treat and bill for your services.

3. It doesn’t provide roll-up reports.

If you’re running multiple clinic locations (with multiple tax IDs) then you need an EMR that can roll-up reports for all of your locations and present them in to you in an easy-to-understand format. Otherwise, how could you possibly stay on top of all the important metrics at each of your locations? Instead, choose an EMR that has a stellar analytics feature that provides all the business intelligence you need to thrive.

4. It doesn’t help your staff collect patient payments.

It’s critical that you collect patient balances at the time of service—and your EMR can help you do that. In fact, any EMR you use should alert your front desk staff when a patient checks in if he or she has an outstanding balance (assuming, of course, your staff saved the outstanding balance when the patient was there last). Otherwise, your team will need to log in and scrounge around for that information in a wholly separate system, which wastes time for both your staff and your patients. What good is an EMR that doesn’t improve your practice’s efficiency?

5. It doesn't prioritize clean claims rate.

Okay, technically, this one applies to your billing solution—but it’s still critical. If your current billing system vendor doesn’t know its clean claims rate, then that’s a big red flag. After all, that rate tells you how well the system is performing—and how much cash you might be losing as a result. For reference, you can check out WebPT’s clean claim submission rate here.


There are plenty of EMRs on the market, but only a few good ones. So, if your current system isn’t performing the way you’d like it to, it’s high-time you found one that does. To learn more about the best EMR for physical therapists on the market, WebPT, schedule a complimentary online demo here.

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