Today's blog post comes from WebPT Copywriters Char Bohnett and Erica Cohen. 

With this month’s theme being Ditch the Pen & Paper, we thought it fitting we feature some of WebPT’s founding Members—the original ditch the pen and paper trail blazers, if you will. Here’s our mini Q and A session with Michael Mullaney of Mullaney & Associates and Jim Prussack of In-Home Therapy Services, two tech-embracing physical therapy clinics.

Meet Michael Mullaney and his team at Mullaney & Associates (MAPT) 

WebPT: What was life at your practice like before WebPT or your first EMR? 

Michael Mullaney: Being a new small startup private practice, we couldn’t afford the software-based EMRs that were on the market at the time. It wasn’t until we were audited by Medicare within our second year in business that we made transitioning to an EMR a top priority. Medicare’s audit revealed many cases of illegible documentation that caused our young practice to suffer financially. This is when we needed to find the most affordable, reliable EMR option for MAPT.

WebPT: How has Mullaney & Associates evolved as an EMR user?

Mullaney & Associates

Michael Mullaney: We went to CSM the year after our audit with the goal of finding an EMR that was affordable, reliable, and offered good customer service. The idea of using a web-based system that placed no software or hardware worries on our shoulders and cost a flat fee per member appealed to us. We don’t have any clinical experience using other comparative EMRs. The idea that we would be able to access our system from any secure internet connection was a key component in our decision-making process. 

WebPT: Where do you see your practice going technologically? What other techy trails would you love to blaze?

Michael Mullaney: It has been a great experience being a beta test site for the various developmental modules for WebPT. As we have gained experience with WebPT over the years, we have continually added the other modules to our membership, including the front office scheduler, telephone appointment reminders, and the Home Exercise Program.

Our communication with our patients through email has increased significantly over the years.  Patients continue to contact us via email to schedule, reschedule, or cancel appointments; this is because we’ve increased our use of email and text reminders to patients through WebPT.

We think it would be great to have a “secure” module that would allow us to hand our patients a laptop or iPad that they could then use to fill out such forms as outcome surveys and medical history information, all from the waiting room. At this point, we still don’t feel comfortable giving a patient an iPad or laptop because if they push the wrong button they might be able to access someone else’s information. Allowing the patient to work right from the laptop would save both time and money because we could skip the “filling out forms” step.

 

Meet Jim Prussack and his team at In-Home Therapy Services

mullaney & associates

WebPT: What was life at your practice like before WebPT or your first EMR?

Jim Prussack: Before WebPT, we had to do all of our documentation on paper, which was quite challenging because our therapists are spread out in the field visiting patients’ homes. Not only that, but trying to read people's writing and stay Medicare compliant added to the challenge. Then, add in the manual faxing, storing of charts, and piles of paper building up in the office; it was not fun. I couldn't imagine having to go back to paper. I don't think we could do it knowing what we know now with WebPT.

WebPT: How has In-Home Therapy Services evolved as an EMR user?

Jim Prussack: We have really relied on the advancement of technology to allow our therapists to work remotely and be connected at all times. Most of our therapists are using iPads now and are connected via 3G and 4G connections. We are able to use voice recognition on the latest iPads with our WebPT documentation. Everyone is on the same page because we can all access and use WebPT, and our office manager can coordinate the care quite easily across therapists and doctors.

WebPT: Where do you see your practice going technologically? What other techy trails would you love to blaze?

Jim Prussack: We will continue to follow the trail of technology advancements for health care and use whatever tools are out there that can not only help our patients, but make our therapists’ lives easier as well. We are already using the video camera on the iPad to record and show progress and give feedback to our patients, and we would love to be able to upload and integrate that with WebPT down the road.

 

A big thank you to Mullaney & Associates and In-Home Therapy Services. We really appreciate your insight and feedback, but most importantly, your trailblazing, paper ditchin’ inspiration.

What about the rest of the PT blogosphere? Are you a techie-trailblazer? How has your life changed since ditching the pen and paper?

 
 
 
The PT’s Guide to Software Implementation and Training - Regular BannerThe PT’s Guide to Software Implementation and Training - Small Banner
  • articleOct 15, 2012 | 2 min. read

    Documentation Sucks (A Poem)

    By Jack Sparacio (@SparacioPT), MSPT, COMT, CFMT, and owner of   PT Marketing Consultants   and   Sparacio Physical Therapy in New York. Ditch the pen and paper is the message of this poem. I’m not staying in this office; I’m not taking one chart home. Ditch the pen and paper, handwriting is a strain. All these lengthy SOAP notes are causing my hand pain. Ditch the pen and paper. Where the heck is that chart? I …

  • articleDec 5, 2013 | 3 min. read

    WebPT Helps Finish Line PT Achieve Greatness

    Earlier this year at Evolve New York, we were lucky enough to meet Finish Line PT owner Michael Conlon, PT and learn how WebPT has helped his clinic reach a new level of success. Today, we thought we’d share his story with you. Located in the Chelsea neighborhood of Manhattan, Finish Line PT is an outpatient physical therapy clinic that specializes in treating endurance athletes, like runners and triathletes. Since opening its doors in 2006 as a …

  • articleMay 2, 2012 | 2 min. read

    Moving to the Cloud Can Be a Dream Not a Nightmare

    We've seen that patients data privacy and liability are two top concerns for PTs as they relate to the adoption of cloud-based EMR systems. Typically there is concern about information getting “hacked” online. We’re here to tell you there’s no need to worry. Cloud computing can actually make your dreams come true. The US Department of Health and Human Services has released a report on HIPAA violations last year. Michael Koploy from Software Advice shared this data with …

  • articleOct 16, 2010 | 3 min. read

    How WebPT Came to Be

    As a Physical Therapist in outpatient practice for almost 15 years, I found myself often frustrated with the lack of ingenuity and progress within our profession when it comes to documentation. When I graduated from PT school, like most, I was writing out my SOAP notes by hand, marking my billing sheets, and using dictation for evaluations and re-evaluations. A decade later nothing had changed. I researched the documentation software currently available and found them all to …

  • articleOct 30, 2012 | 4 min. read

    Documentation Sucks, but WebPT Rocks!

    Today’s blog post comes from  Ann Wendel ,  PT.  Ann is the owner of  PranaPT , a member of WebPT, and an active social media participant (@PranaPT). Thanks, Ann! I love the Documentation Sucks campaign! The slogan is attention-grabbing, succinct, and effective because it hooks us through emotion. I know that some people initially took issue with using the word “sucks” in a professional marketing campaign; but WebPT founder Heidi Jannenga did a great job of explaining …

  • Get to Know WebPT Image

    webinarFeb 28, 2014

    Get to Know WebPT

    Want to see the leading rehab therapy-specific EMR live and in action? Here’s your chance. In this month’s webinar, hosts Heidi Jannenga, PT, and Marketing Director Mike Manheimer will give you an introductory tour of WebPT, including who we are as a company as well as our documentation solution, built-in compliance features, and business tools. Plus, you’ll have a chance to ask all your burning EMR questions at the end of the presentation.

  • articleSep 4, 2012 | 2 min. read

    Documentation Sucks. Contests Don’t.

    Today's blog post comes from WebPT copywriters Charlotte Bohnett and Erica Cohen.  Documentation sucks. We get it. That’s why we created documentationsucks.com , a place for you to show us how you feel about pen and paper. We know it ain’t warm and fuzzy with rainbows and sunshine. It’s cumbersome and bang-your-head-against-a-wall frustrating. That’s why we want you to get real with your documentation. If you haven’t already, up your clinic’s game and get WebPT . And …

  • articleNov 15, 2012 | 2 min. read

    Act Quick Because the Documentation Sucks Contest Ends Today!

    Just like New Years Eve, we’ve got our own countdown here at WebPT. 5...4...3...2...1...Well, no glittery ball’s going to drop from our ceiling, but the Documentation Sucks contest ends tonight at 5 PM Pacific Time (8 PM Eastern), which means today is your very last day to upload your photo showing off your spiffy Ditch the Pen & Paper tee for your chance to win a MacBook Air. It’s also your very last chance to get on …

  • articleOct 16, 2012 | 1 min. read

    Top Five Photos from the DocSucks Contest

    Today's blog post comes from WebPT  copywriters Charlotte Bohnett and Erica Cohen. We get it. Paper's the worst. That's why we created DocSucks.com (and this seriously sweet contest). It's your chance to show us why you're fed up with paper documentation, while having fun and winning prizes. Who’s having the most fun? Let’s check out the top five vote-getters as of Monday, October 15. 1.) Ayam De Leon 2.) HealthMasters 3.) Melissa Damasco 4.) Pen-Up Girls 5.) …

Achieve greatness in practice with the ultimate EMR for PTs, OTs, and SLPs.