WebPT's Six Culture Commitments

Here at WebPT, we care a lot about company culture. In fact, we wrote the book on it. Well, maybe not the book, but we did write a book on it. We’re talking about our Team Commitment handbook, which details each of the six traits that define our company—the oil that keeps all of our gears in sync and moving smoothly, so to speak. But the effects of these tenets extend well beyond the walls of WebPT. Adhering to them helps us provide exceptional customer service, which in turn helps our Members achieve greatness in therapy practice. As such, we thought you might be interested in the laws governing the WebPT world. So, here’s a rundown of the six qualities we strive for every day at WebPT:

1. Service – Create Raving Fans

Our Members are the center of our universe. We are here to help them succeed, which is why we are so committed to listening attentively to their concerns and doing our darndest to come up with solutions.

2. Accountability – F Up; Own Up

Passing the buck is a cardinal sin around here. Pointing fingers only gets in the way of providing the best possible service to our Members. Yes, we’re human—just like you—and sometimes we make mistakes. But when we do, we won’t rest until we fix it. In other words, you can always count on us to make things right.

3. Attitude – Possess True Grit

Things don’t always go according to plan, and sometimes you’ve just got to grit your teeth and roll with the punches. As a rehab therapist, you know exactly what we’re talking about—we’re willing to bet your day rarely shakes out the way you think it will. Life gets messy sometimes, but you don’t let it get you down, and neither should we. Like you, we’ve got passion for what we do—and we’ll be here for you come hell or high water.

4. Personality – Be Minty

Only the infamous Grumpy Cat can get away with rocking perma-frown. We’re all about the spunky, the perky, the freshy fresh-y. Spirit is contagious, and we know our Members appreciate our service-with-a-smile approach.

5. Work Ethic – Be Rock Solid

You take pride in the amazing patient outcomes you achieve every day in your practice; we take pride in helping you be better in business so you can get back to focusing on those patients. We know you’ll do whatever it takes to help your patients meet their therapy goals, and that’s why we promise to do whatever it takes to support you.

6. Community Outreach – Give Back

WebPT wouldn’t have gotten to where it is today without a little help from some very generous folks, and we feel it’s our duty to pay it forward. Success feels good, but helping others find the path to success feels even better. So, we volunteer. We donate. We fundraise. We support community growth and entrepreneurialism. And we have a great time doing it.

Well, there you have it: a crash-course in WebPT culture. What do you think? Does your practice incorporate any of these guidelines in its operations?

PT Billing Secrets: 5 Things Payers Don’t Want You to Know - Regular BannerPT Billing Secrets: 5 Things Payers Don’t Want You to Know - Small Banner
  • Evolve 2014 San Diego Video Recap Image

    articleApr 7, 2014 | 2 min. read

    Evolve 2014 San Diego Video Recap

    We really appreciate everyone who attended our last Evolve session in San Diego. For those who missed the event or would like to relive it, we captured all of the presentations on video. So, grab some popcorn and settle in for a wealth of advice to help you improve your private practice’s bottom line.   WebPT and Culture: A Tale of Rapid Growth by Heidi and Brad Jannenga In this presentation, WebPT Co-Founders Heidi and Brad Jannenga …

  • 5 Steps to Stay Present Image

    articleNov 11, 2015 | 4 min. read

    5 Steps to Stay Present

    I first started thinking about the power of presence as I looked at the pile of mail that had accumulated over the past two weeks while I was traveling. It resonated again when I considered the new exercise routine I’ve started to lose some body fat that somehow just showed up. But it really hit home when one of my team members asked to speak to me about something that was bothering her. To me, this issue …

  • Second That Emotion: How Emotional Intelligence Creates Loyal Patients Image

    articleSep 19, 2017 | 6 min. read

    Second That Emotion: How Emotional Intelligence Creates Loyal Patients

    If you’re a fan of “The Office,” you’re undoubtedly familiar with Michael Scott’s cringe-inducing behavior. While his awkward, emotional outbursts make for great comedy, if you had to work with someone like Michael, you probably wouldn’t stick around very long. And if that person were a rehab therapist, his or her patients probably wouldn’t stick around very long, either. That’s because—as funny as Steve Carell's iconic character is—Michael is impetuous and emotional (and not in a good …

  • The Story Behind WebPT’s Culture Commitments Image

    articleJan 27, 2014 | 5 min. read

    The Story Behind WebPT’s Culture Commitments

    Company culture can be a tough thing to define. After all, it’s a set of values, beliefs, and styles shared, felt, and propagated by each and every staff member. Ideally, it’s something that develops organically based on the mix of people and personalities present in your office. But as companies grow and change, it’s easy for that founding culture to get lost in the shuffle. So, when WebPT started growing, we knew it was important to preserve …

  • Culture Advice from the Greats Image

    articleJan 8, 2014 | 5 min. read

    Culture Advice from the Greats

    Looking for some pointers to help make your company culture great? Well, look no further. We’ve assembled some fantastic culture advice from the greats. Here are four of the top tips: 1. Document Your Values Senior Writer Charlotte Bohnett will cover how to document your values in a later post, but here’s an anecdote that demonstrates why writing things down is important—especially as your practice grows: “TOMS founder Blake Mycoskie remembers a time when everyone would say …

  • 6 Steps to Giving Meaningful Feedback in the Workplace Image

    articleSep 26, 2016 | 7 min. read

    6 Steps to Giving Meaningful Feedback in the Workplace

    Feedback is a funny thing. Everyone loves to receive it, but no one likes to give it. And that spells trouble. Because without feedback, there is no improvement; and without improvement, relationships fail—especially in business. After all, employees leave managers, not companies . That’s right; at the end of the day, employees disengage and eventually quit because of poor relationships with their coworkers and leaders. And the root cause of that failed partnership often is feedback—or lack …

  • High Note: Why Documentation is Good for Patient Satisfaction Image

    articleSep 7, 2017 | 4 min. read

    High Note: Why Documentation is Good for Patient Satisfaction

    These days, it’s tough to get people to agree on, well, pretty much anything—but if there’s one thing we learned from our recent industry-wide survey , it’s that rehab therapists’ dislike of paperwork is fairly universal. In fact, the vast majority of survey-takers said that completing documentation was their number-one frustration at both the individual and company level. (Hooray for unity, am I right?) But, documentation isn’t going anywhere any time soon; so, many therapy providers have …

  • 5 Reasons to Attend Ascend in 2018 Image

    articleJul 20, 2018 | 3 min. read

    5 Reasons to Attend Ascend in 2018

    The ultimate rehab therapy business summit is only two months away, so we here at WebPT have kicked it into high gear adding finishing touches to the event. Case in point: We just rounded out our biggest speaker lineup yet with two heavy-hitting keynotes: Stephania Bell (PT and Injury Analyst for ESPN) and David Elton (Senior Vice President for Clinical Programs at Optum). While those keynotes are impressive, they’re merely cherries on top of a one-of-a-kind experience …

  • Outcomes and OMT FAQ Image

    articleApr 26, 2016 | 11 min. read

    Outcomes and OMT FAQ

    In January, we hosted a webinar focused on the importance of outcomes tracking in physical therapy. In addition to explaining why it’s absolutely critical that therapists collect objective data on patient progress, we highlighted a few of the reports available in WebPT Outcomes . With the move to a value-based payment environment already in full swing, outcomes tracking is a hot topic in the physical therapy space, and that meant lots of thoughtful question from our webinar …

Achieve greatness in practice with the ultimate EMR for PTs, OTs, and SLPs.